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Allen Johnson

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Allen Johnson

Vice President of Customer Experience | Ruoff Mortgage

Fort Wayne, Indiana, United States

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Allen Johnson

Summary

Allen Johnson is a seasoned Customer Experience Leader with extensive expertise in operations leadership, relationship management, and strategic planning. With a career spanning over two decades in the financial services and customer service sectors, Allen has consistently demonstrated his commitment to enhancing customer experiences through innovative solutions and empathetic leadership. He has successfully managed multi-million dollar budgets and led high-performing teams in contact center environments, achieving top industry recognition for service excellence. Allen is passionate about recruiting and developing talent, believing that effective teams are the cornerstone of outstanding customer service. His educational background includes an MBA in Management and a Bachelor's in Business Administration, which he completed while working full-time. Allen is also a licensed general securities representative and holds a Yellow Belt in Six Sigma, underscoring his dedication to continuous improvement and operational excellence.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Allen Johnson

Work Experience

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Vice President of Customer Experience at

Ruoff Mortgage

January 2022 - Present

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Customer Care Manager at

Shindigz

April 2021 - November 2021

💼

Customer Experience Officer at

Customer Service Strategy

February 2020 - April 2021

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AVP - Contact Center | Director - Contact Center at

Lincoln Financial

September 2014 - February 2020

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Director of Relationship Management and Field Training at

Lincoln Financial

December 2010 - September 2014

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Director - Investment Services | Manager - LFA Service Center at

Lincoln Financial

December 2005 - December 2010

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Team Lead at

Lincoln Financial

June 2005 - December 2005

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Securities Consultant at

Lincoln Financial

September 2002 - June 2005

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Allen Johnson

Education

Indiana Institute of Technology, Master Of Business Administration - Mba

Frequently Asked Questions about Allen Johnson

What is Allen Johnson email address?

Allen Johnson's primary email address is *************@ruoff.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Allen Johnson work for?

Allen Johnson is a Vice President of Customer Experience at Ruoff Mortgage, a company specializing in Depository Credit Intermediation.

Where Allen Johnson graduated from?

Allen Johnson holds a degree in Management from Indiana Institute of Technology.

How can I directly contact Allen Johnson?

To contact Allen Johnson directly, you can use the email address *************@ruoff.com. Complete contact information is available upon registration with Muraena.

Who is Allen Johnson?

Allen Johnson is a seasoned Customer Experience Leader with extensive expertise in operations leadership, relationship management, and strategic planning. With a career spanning over two decades in the financial services and customer service sectors, Allen has consistently demonstrated his commitment to enhancing customer experiences through innovative solutions and empathetic leadership. He has successfully managed multi-million dollar budgets and led high-performing teams in contact center environments, achieving top industry recognition for service excellence. Allen is passionate about recruiting and developing talent, believing that effective teams are the cornerstone of outstanding customer service. His educational background includes an MBA in Management and a Bachelor's in Business Administration, which he completed while working full-time. Allen is also a licensed general securities representative and holds a Yellow Belt in Six Sigma, underscoring his dedication to continuous improvement and operational excellence.

Allen`s contact details

mail

*************@ruoff.com

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