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Ally Mcfarland

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Ally Mcfarland

VP of Customer Experience | haku

United States

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Ally Mcfarland

Summary

Ally Mcfarland is a dynamic and results-driven VP of Customer Experience at Haku, specializing in the SaaS industry. With a robust background in account management and customer engagement, Ally has consistently optimized customer satisfaction and retention rates. Her diverse experiences range from sports management to digital media, having interned with notable organizations like the Florida Panthers and Miami Marlins. She holds a Bachelor of Science in Communications from the University of Miami, where she cultivated her leadership skills as President of the Club Lacrosse team. Proficient in tools like JIRA and Zendesk, Ally excels in leveraging technology to enhance customer experiences. Outside of her professional life, she enjoys running, traveling, and exploring new restaurants in Miami, reflecting her adventurous spirit.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Ally Mcfarland

Work Experience

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VP of Customer Experience at

haku

June 2024 - Present

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Director of Customer Experience at

haku

January 2020 - June 2024

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Senior Customer Experience Manager at

haku

April 2018 - January 2020

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Customer Success Representative at

haku

March 2017 - April 2018

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Spin Instructor at

LA Fitness

August 2016 - February 2017

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Communications / Digital Media Intern at

Florida Panthers

November 2015 - June 2016

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Communications Intern (full-time) at

Miami Marlins and loanDepot park

January 2015 - December 2015

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Member Services at

Beacon Hill Athletic Clubs

June 2014 - December 2014

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Lifeguard/Front Desk Assistant at

University Of Miami Wellness Center

May 2013 - May 2014

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Public Relations Chair at

Alpha Delta Pi Sorority

January 2013 - December 2013

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Communications Intern at

Florida Panthers

August 2013 - December 2013

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Summer Camp Counselor at

YMCA Camp Coniston

June 2009 - August 2012

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Senior Division Leader at

YMCA Camp Coniston

June 2011 - August 2012

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Lacrosse and Landsports Director at

YMCA Camp Coniston

June 2011 - August 2012

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Ally Mcfarland

Education

University of Miami, Bachelor Of Science (B.S.)

January 2010 - January 2014

Frequently Asked Questions about Ally Mcfarland

What is Ally Mcfarland email address?

Ally Mcfarland's primary email address is ****@hakusports.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ally Mcfarland work for?

Ally Mcfarland is a VP of Customer Experience at haku, a company specializing in Prepackaged software.

Where Ally Mcfarland graduated from?

Ally Mcfarland holds a degree in Communications from University of Miami.

How can I directly contact Ally Mcfarland?

To contact Ally Mcfarland directly, you can use the email address ****@hakusports.com. Complete contact information is available upon registration with Muraena.

Who is Ally Mcfarland?

Ally Mcfarland is a dynamic and results-driven VP of Customer Experience at Haku, specializing in the SaaS industry. With a robust background in account management and customer engagement, Ally has consistently optimized customer satisfaction and retention rates. Her diverse experiences range from sports management to digital media, having interned with notable organizations like the Florida Panthers and Miami Marlins. She holds a Bachelor of Science in Communications from the University of Miami, where she cultivated her leadership skills as President of the Club Lacrosse team. Proficient in tools like JIRA and Zendesk, Ally excels in leveraging technology to enhance customer experiences. Outside of her professional life, she enjoys running, traveling, and exploring new restaurants in Miami, reflecting her adventurous spirit.

Ally`s contact details

mail

****@hakusports.com

Colleagues

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Adam Toro

VP of Engineering

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Jose Escobar

VP of Operations & Customer Success

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Carlos Escobar

Founder and CEO

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Jaclyn Levi

Co-Founder & Chief Strategy Officer

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