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Alvin Stokes

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Alvin Stokes

Member of the Board of Advisors | SmileDirectClub

Miami, Florida, United States

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Alvin Stokes

Summary

Alvin Stokes is a seasoned professional in the radiotelephone communication industry, currently serving as a Member of the Board of Advisors for Execs In The Know. With extensive experience in customer lifecycle management, he has held leadership roles at notable companies such as SmileDirectClub and SiriusXM. His career is marked by a strong focus on customer experience and retention strategies, demonstrating a keen understanding of market dynamics and consumer behavior. Alvin's academic background includes studies at the University of Alabama at Birmingham and Louisiana Tech University, contributing to his analytical skills and strategic thinking. He has a proven track record of success in both corporate and consulting environments, showcasing his adaptability and expertise across various sectors. Passionate about leveraging technology to enhance customer engagement, Alvin is well-versed in the latest trends and innovations in the telecommunications and customer service fields.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Alvin Stokes

Work Experience

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Member of the Board of Advisors at

Execs In The Know

January 2023 - Present

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Chief Customer Contact Officer at

SmileDirectClub

April 2021 - Present

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Vice President Global Contact Centers | Customer Experience at

Liberty Latin America

November 2019 - April 2021

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Senior Vice President, Customer Experience at

Cable & Wireless Communications

July 2015 - November 2019

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Vice President Global Member Retention, Loyalty and Customer Experience at

RCI

January 2012 - July 2015

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Vice President Loyalty and Retention Marketing at

DIRECTV

July 2011 - December 2011

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Best Buy US Client Lead at

dunnhumby

July 2010 - July 2011

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Client Leadership - The Home Depot at

dunnhumby

June 2008 - August 2010

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Senior Director of Marketing – Customer Conversion at

Sirius XM Holdings, Inc.

December 2005 - June 2008

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Group Manager – Customer Experience Management at

Sprint

December 2003 - November 2005

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Senior Manager Customer Lifecycle at

Sprint

April 2005 - August 2005

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Partner, Customer Lifecycle at

Nextel Partners

December 2003 - March 2005

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Manager, Retention Programs at

AirGate PCS

March 2002 - December 2003

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Consultant at

Accenture Ltd.

August 1998 - March 2002

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Alvin Stokes

Education

University of Alabama at Birmingham, Bs

January 1995 - January 1998

Louisiana Tech University

January 1993 - January 1995

Jackson Preparatory School

January 1991 - January 1993

Frequently Asked Questions about Alvin Stokes

What is Alvin Stokes email address?

Alvin Stokes's primary email address is ************@accenture.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Alvin Stokes work for?

Alvin Stokes is a Member of the Board of Advisors at SmileDirectClub, a company specializing in Other Amusement & Recreation Industries.

Where Alvin Stokes graduated from?

Alvin Stokes holds a degree in Business Administration from University of Alabama at Birmingham.

How can I directly contact Alvin Stokes?

To contact Alvin Stokes directly, you can use the email address ************@accenture.com. Complete contact information is available upon registration with Muraena.

Who is Alvin Stokes?

Alvin Stokes is a seasoned professional in the radiotelephone communication industry, currently serving as a Member of the Board of Advisors for Execs In The Know. With extensive experience in customer lifecycle management, he has held leadership roles at notable companies such as SmileDirectClub and SiriusXM. His career is marked by a strong focus on customer experience and retention strategies, demonstrating a keen understanding of market dynamics and consumer behavior. Alvin's academic background includes studies at the University of Alabama at Birmingham and Louisiana Tech University, contributing to his analytical skills and strategic thinking. He has a proven track record of success in both corporate and consulting environments, showcasing his adaptability and expertise across various sectors. Passionate about leveraging technology to enhance customer engagement, Alvin is well-versed in the latest trends and innovations in the telecommunications and customer service fields.

Alvin`s contact details

mail

************@accenture.com

*******@lla.com

************@dunnhumby.com

************@nextel.com.mx

************@t-mobile.com

************@rci.com

************@smiledirectclub.com

*****@execsintheknow.com

Colleagues

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Parker Jessup

Vice President, Global Customer Acquisition and Growth

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Dan Hunter

Vice President

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Dan Murphy

Vice President of Sales

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Jeffrey Sulitzer

Chief Clinical Officer At Smiledirectclub

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Troy Crawford

Chief Financial Officer

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