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Ana Brant
Ana Brant
Vice President, Customer Experience & Loyalty
Las Vegas, Nevada, United States
Ana Brant
AI Summary
Ana Brant is a seasoned executive with a wealth of experience in customer experience and loyalty within the hospitality industry. Currently serving as Vice President of Customer Experience & Loyalty at Wynn Las Vegas, she brings a unique blend of academic insight as an adjunct professor at Pepperdine University and a prolific author for prestigious publications such as Harvard Business Review and Forbes. Ana's career spans multiple leadership roles across various high-profile organizations, including Dorchester Collection and The Ritz Carlton, where she has consistently driven innovation and excellence in guest experiences. Her academic background includes a Doctor of Business Administration and a Master’s in Service Leadership and Innovation, underpinning her practical expertise with theoretical knowledge. Ana is recognized for her contributions to customer engagement strategies and has received numerous awards for her work. She is passionate about the intersection of luxury service and technology, particularly in enhancing customer satisfaction for affluent clientele. Ana's diverse experiences reflect her adaptability and commitment to continuous improvement in customer relations and service delivery.
Ana Brant
Work Experience
Vice President, Customer Experience & Loyalty at
Wynn Resorts Finance, LLC
August 2022 - Present
Adjunct Professor at
Pepperdine University
June 2021 - June 2023
Postdoctoral Researcher at
Pepperdine University
September 2021 - June 2023
Advisor at
Sazerac Company
June 2022 - August 2022
Advisor at
Mytheresa
April 2022 - August 2022
Global Director, Guest Research & Experience at
dorchestercollection
April 2020 - April 2022
Director, Global Guest Experience & Innovation at
dorchestercollection
August 2012 - April 2020
Area Director of Quality & Productivity at
DORCHESTER COLLECTION LIMITED
July 2011 - March 2012
Quality & Productivity Manager at
Lotte New York Palace
June 2010 - July 2011
Area Quality Analyst at
The Ritz-Carlton Hotel Company, L.L.C.
January 2009 - June 2010
Quality and Guest Relations Manager at
The Ritz-Carlton Hotel Company, L.L.C.
October 2007 - January 2009
Market Research Analyst at
The Ritz-Carlton Hotel Company, L.L.C.
July 2005 - October 2007
Marketing Intern at
PepsiCo
May 2003 - November 2003
Front Office Trainee at
Walt Disney World
July 2001 - July 2002
Ana Brant
Education
Pepperdine Graziadio Business School, Doctor Of Business Administration
January 2018 - January 2021
Rochester Institute of Technology, Masters Of Science
January 2004 - January 2005
Rochester Institute of Technology, Bachelors Of Science
January 1999 - January 2004
Frequently Asked Questions about Ana Brant
What is Ana Brant email address?
Ana Brant's primary email address is *********@pepperdine.edu. To view the full verified email and additional contact details, sign up for free with Muraena.
Where Ana Brant graduated from?
Ana Brant holds a degree in Consumer Cultures, Affluent Consumers, Resource Based Views, Ideological Consumption from Pepperdine Graziadio Business School.
How can I directly contact Ana Brant?
To contact Ana Brant directly, you can use the email address *********@pepperdine.edu. Complete contact information is available upon registration with Muraena.
Is Ana Brant an immigrant?
Yes, Ana Brant is an immigrant and currently based in United States
Who is Ana Brant?
Ana Brant is a seasoned executive with a wealth of experience in customer experience and loyalty within the hospitality industry. Currently serving as Vice President of Customer Experience & Loyalty at Wynn Las Vegas, she brings a unique blend of academic insight as an adjunct professor at Pepperdine University and a prolific author for prestigious publications such as Harvard Business Review and Forbes. Ana's career spans multiple leadership roles across various high-profile organizations, including Dorchester Collection and The Ritz Carlton, where she has consistently driven innovation and excellence in guest experiences. Her academic background includes a Doctor of Business Administration and a Master’s in Service Leadership and Innovation, underpinning her practical expertise with theoretical knowledge. Ana is recognized for her contributions to customer engagement strategies and has received numerous awards for her work. She is passionate about the intersection of luxury service and technology, particularly in enhancing customer satisfaction for affluent clientele. Ana's diverse experiences reflect her adaptability and commitment to continuous improvement in customer relations and service delivery.
Ana`s contact details
*********@pepperdine.edu
*********@dorchestercollection.com
*********@wynnlasvegas.com