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Ana Brant

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Ana Brant

Vice President, Customer Experience & Loyalty

Las Vegas, Nevada, United States

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Ana Brant

AI Summary

Ana Brant is a seasoned executive with a wealth of experience in customer experience and loyalty within the hospitality industry. Currently serving as Vice President of Customer Experience & Loyalty at Wynn Las Vegas, she brings a unique blend of academic insight as an adjunct professor at Pepperdine University and a prolific author for prestigious publications such as Harvard Business Review and Forbes. Ana's career spans multiple leadership roles across various high-profile organizations, including Dorchester Collection and The Ritz Carlton, where she has consistently driven innovation and excellence in guest experiences. Her academic background includes a Doctor of Business Administration and a Master’s in Service Leadership and Innovation, underpinning her practical expertise with theoretical knowledge. Ana is recognized for her contributions to customer engagement strategies and has received numerous awards for her work. She is passionate about the intersection of luxury service and technology, particularly in enhancing customer satisfaction for affluent clientele. Ana's diverse experiences reflect her adaptability and commitment to continuous improvement in customer relations and service delivery.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Ana Brant

Work Experience

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Vice President, Customer Experience & Loyalty at

Wynn Resorts Finance, LLC

August 2022 - Present

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Adjunct Professor at

Pepperdine University

June 2021 - June 2023

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Postdoctoral Researcher at

Pepperdine University

September 2021 - June 2023

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Advisor at

Sazerac Company

June 2022 - August 2022

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Advisor at

Mytheresa

April 2022 - August 2022

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Global Director, Guest Research & Experience at

dorchestercollection

April 2020 - April 2022

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Director, Global Guest Experience & Innovation at

dorchestercollection

August 2012 - April 2020

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Area Director of Quality & Productivity at

DORCHESTER COLLECTION LIMITED

July 2011 - March 2012

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Quality & Productivity Manager at

Lotte New York Palace

June 2010 - July 2011

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Area Quality Analyst at

The Ritz-Carlton Hotel Company, L.L.C.

January 2009 - June 2010

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Quality and Guest Relations Manager at

The Ritz-Carlton Hotel Company, L.L.C.

October 2007 - January 2009

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Market Research Analyst at

The Ritz-Carlton Hotel Company, L.L.C.

July 2005 - October 2007

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Marketing Intern at

PepsiCo

May 2003 - November 2003

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Front Office Trainee at

Walt Disney World

July 2001 - July 2002

Ana Brant

Education

Pepperdine Graziadio Business School, Doctor Of Business Administration

January 2018 - January 2021

Rochester Institute of Technology, Masters Of Science

January 2004 - January 2005

Rochester Institute of Technology, Bachelors Of Science

January 1999 - January 2004

Frequently Asked Questions about Ana Brant

What is Ana Brant email address?

Ana Brant's primary email address is *********@pepperdine.edu. To view the full verified email and additional contact details, sign up for free with Muraena.

Where Ana Brant graduated from?

Ana Brant holds a degree in Consumer Cultures, Affluent Consumers, Resource Based Views, Ideological Consumption from Pepperdine Graziadio Business School.

How can I directly contact Ana Brant?

To contact Ana Brant directly, you can use the email address *********@pepperdine.edu. Complete contact information is available upon registration with Muraena.

Is Ana Brant an immigrant?

Yes, Ana Brant is an immigrant and currently based in United States

Who is Ana Brant?

Ana Brant is a seasoned executive with a wealth of experience in customer experience and loyalty within the hospitality industry. Currently serving as Vice President of Customer Experience & Loyalty at Wynn Las Vegas, she brings a unique blend of academic insight as an adjunct professor at Pepperdine University and a prolific author for prestigious publications such as Harvard Business Review and Forbes. Ana's career spans multiple leadership roles across various high-profile organizations, including Dorchester Collection and The Ritz Carlton, where she has consistently driven innovation and excellence in guest experiences. Her academic background includes a Doctor of Business Administration and a Master’s in Service Leadership and Innovation, underpinning her practical expertise with theoretical knowledge. Ana is recognized for her contributions to customer engagement strategies and has received numerous awards for her work. She is passionate about the intersection of luxury service and technology, particularly in enhancing customer satisfaction for affluent clientele. Ana's diverse experiences reflect her adaptability and commitment to continuous improvement in customer relations and service delivery.

Ana`s contact details

mail

*********@pepperdine.edu

*********@dorchestercollection.com

*********@wynnlasvegas.com

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