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Ana Maria Fernandez

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Ana Maria Fernandez

Spanish Teacher | Citi

Dublin, Ireland

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Ana Maria Fernandez

Summary

Ana Maria Fernandez is a seasoned financial services professional with a strong background in customer service and operations management. Currently serving as a Global Service Manager at Citi, she brings extensive experience in managing teams and driving service excellence within the financial sector. With a history of roles in companies like Paddy Power and Xerox, Ana has honed her skills in training, fraud prevention, and reporting. Her educational background includes leadership courses and a focus on humanities, which complements her expertise in technology and operations. Fluent in Spanish, she effectively navigates diverse environments and communicates with a wide range of stakeholders. Ana's career reflects her adaptability and commitment to continuous learning, making her a valuable asset in any organization.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Ana Maria Fernandez

Work Experience

💼

Spanish Teacher at

University of Limerick, Department of Language and Cultural Studies

September 2002 - May 2003

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WSC Team Leader at

Xerox

January 2005 - January 2007

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Spanish Teacher at

Paddy Power

April 2011 - September 2011

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Customer Service at

Paddy Power

October 2009 - December 2011

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Sports Journalist at

Paddy Power

January 2011 - December 2011

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Google Maps at

Google

April 2012 - August 2013

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Trainer at

Google

October 2012 - August 2013

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TTS Operations at

Citi

September 2013 - August 2015

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Senior Business Analyst at

Citi

August 2015 - April 2018

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Customer Service Senior Analyst at

Citi

December 2019 - July 2022

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FI Global Service Manager VP at

Citi

July 2022 - June 2024

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FI Section Manager FinTechs & Broker Dealers at

Citi

June 2024 - Present

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Ana Maria Fernandez

Education

University of Seville, English Philology, Language, Literature and History

January 1998 - January 2004

Paddy Power, n/a, PPC Marketing, Secondment

CMIT, Certificate in Education Psychology, Education

January 2012

Xerox, Post Grad Evening Courses, Leadership Courses

January 2006 - January 2007

Institute Goethe, Conference Series, Education

January 2012 - January 2012

Limerick Institute of Technology, Erasmus Grant, Humanities, Level: B1

January 2002 - January 2003

Frequently Asked Questions about Ana Maria Fernandez

What is Ana Maria Fernandez email address?

Ana Maria Fernandez's primary email address is *************@citigroup.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ana Maria Fernandez work for?

Ana Maria Fernandez is a Spanish Teacher at Citi.

Where Ana Maria Fernandez graduated from?

Ana Maria Fernandez holds a degree in null from University of Seville.

How can I directly contact Ana Maria Fernandez?

To contact Ana Maria Fernandez directly, you can use the email address *************@citigroup.com. Complete contact information is available upon registration with Muraena.

Who is Ana Maria Fernandez?

Ana Maria Fernandez is a seasoned financial services professional with a strong background in customer service and operations management. Currently serving as a Global Service Manager at Citi, she brings extensive experience in managing teams and driving service excellence within the financial sector. With a history of roles in companies like Paddy Power and Xerox, Ana has honed her skills in training, fraud prevention, and reporting. Her educational background includes leadership courses and a focus on humanities, which complements her expertise in technology and operations. Fluent in Spanish, she effectively navigates diverse environments and communicates with a wide range of stakeholders. Ana's career reflects her adaptability and commitment to continuous learning, making her a valuable asset in any organization.

Ana`s contact details

mail

*************@citigroup.com

*****@google.com

Colleagues

Hardik Desai

Software Engineer

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Haren J Pagarani

Financial Services/Business Consultant

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Hari Krishna Darapaneni

Senior System Analyst

Hari Sukumaran

Software Engineer

Haribabu Polineedi

Sr Software Engineer

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Harihar Brahma

Developer at Goldman Sachs

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Harikanth Padmanabhan

Technical Support Specialist

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Harin Dave

Software Engineer to Senior Project Lead

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