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Anabel Chavez

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Anabel Chavez

Vice President Customer Service Operations | Spectrum

San Antonio, Texas, United States

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Anabel Chavez

AI Summary

Anabel Chavez is a seasoned executive with over 20 years of experience in the telecommunications and customer service sectors. Currently serving as Vice President of Customer Service Operations at Spectrum, she oversees a team of over 2,700 employees across multiple locations, driving significant improvements in customer satisfaction and operational efficiency. Anabel has a proven track record of scaling operations, having successfully ramped up call centers and managed large teams effectively. Her expertise spans various areas including strategic planning, performance management, and cultural intelligence, making her a versatile leader. Anabel is also recognized for her commitment to diversity and integrity within her organization, and she has received multiple awards for her leadership, including the 2023 Woman to Watch Leadership Award. Passionate about developing talent, she actively fosters a collaborative work environment that emphasizes teamwork and employee engagement. Her bilingual skills further enhance her ability to connect with diverse teams and customers.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Anabel Chavez

Work Experience

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Vice President Customer Service Operations at

Spectrum

February 2022 - Present

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Vice President Customer Service at

Spectrum

February 2017 - February 2022

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Director of Program Management (Sprint Offshore, Nearshore & Onshore) at

Concentrix

November 2016 - February 2017

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Director - Client Partner (AT&T / DirecTV (ISM) Integrated Service Model Offshore & Onshore) at

Concentrix

March 2015 - November 2016

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Director - Client Partner (DirecTV Customer Experience Initiative Offshore & Onshore) at

Concentrix

April 2014 - July 2015

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Site Director (DirecTV Home Agent / WAH) at

Concentrix

August 2013 - April 2014

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Sr. Program Manager (DirecTV Multi Center & WAH) at

Concentrix

July 2010 - August 2013

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Sr. Client Services Manager (AT&T U-Verse Offshore & Onshore) at

Concentrix

June 2009 - July 2010

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Client Services Manager (Sprint / Nextel Onshore) at

Concentrix

November 2006 - September 2009

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Training Facilitator (Charter / Comcast / Sprint / Nextel / DirecTV / AT&T) at

Concentrix

July 2005 - November 2006

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Operations Supervisor (DirecTV) at

Concentrix

January 2000 - April 2001

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Customer Service Representative - Entertainment Consultant (DirecTV) at

Concentrix

November 1999 - January 2000

Anabel Chavez

Education

Texas Cyber Summit 2023

January 2023

Washington University in St. Louis - Olin Business School, Executive Program

January 2019 - January 2019

Washington University in St. Louis - Olin Business School, Executive Program

January 2019 - January 2019

Fred Pryor Seminars, Certificate

January 2019 - January 2019

Bellevue University, Bachelor Of Science - Bs

Harvard Manage Mentor, Certificate

January 2024

Harvard Manage Mentor, Certificate

January 2024

Frequently Asked Questions about Anabel Chavez

What is Anabel Chavez email address?

Anabel Chavez's primary email address is *************@jobs.spectrum.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Anabel Chavez work for?

Anabel Chavez is a Vice President Customer Service Operations at Spectrum, a company specializing in Radiotelephone communication.

Where Anabel Chavez graduated from?

Anabel Chavez holds a degree in from Texas Cyber Summit 2023.

How can I directly contact Anabel Chavez?

To contact Anabel Chavez directly, you can use the email address *************@jobs.spectrum.com. Complete contact information is available upon registration with Muraena.

Who is Anabel Chavez?

Anabel Chavez is a seasoned executive with over 20 years of experience in the telecommunications and customer service sectors. Currently serving as Vice President of Customer Service Operations at Spectrum, she oversees a team of over 2,700 employees across multiple locations, driving significant improvements in customer satisfaction and operational efficiency. Anabel has a proven track record of scaling operations, having successfully ramped up call centers and managed large teams effectively. Her expertise spans various areas including strategic planning, performance management, and cultural intelligence, making her a versatile leader. Anabel is also recognized for her commitment to diversity and integrity within her organization, and she has received multiple awards for her leadership, including the 2023 Woman to Watch Leadership Award. Passionate about developing talent, she actively fosters a collaborative work environment that emphasizes teamwork and employee engagement. Her bilingual skills further enhance her ability to connect with diverse teams and customers.

Anabel`s contact details

mail

*************@jobs.spectrum.com

*************@chartercom.com

*******@spectrum.com

Colleagues

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VP, National Backbone Operations & Core and Backbone Service Strategy at Charter Communications

Shannon Dunham

VP, Sr Counsel

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Shayne Abney

VP, Spectrum Community Solutions, Midwest

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Pat Crull

Group Vice President

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Patrick Flynn

Group Vice President Human Resources

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Patsy Baldes

Group Vice President External Reporting and Policy

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Stefan Anninger

Senior Vice President, Investor Relations

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Stephanie Thomas

SVPNP/Manager

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Paul Abbott

Vice President, Local Government Affairs & Franchising

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Steve Sherman

Senior Vice President, Deputy General Counsel - Litigation

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