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Anabel Chavez
Anabel Chavez
Vice President Customer Service Operations | Spectrum
San Antonio, Texas, United States
Anabel Chavez
AI Summary
Anabel Chavez is a seasoned executive with over 20 years of experience in the telecommunications and customer service sectors. Currently serving as Vice President of Customer Service Operations at Spectrum, she oversees a team of over 2,700 employees across multiple locations, driving significant improvements in customer satisfaction and operational efficiency. Anabel has a proven track record of scaling operations, having successfully ramped up call centers and managed large teams effectively. Her expertise spans various areas including strategic planning, performance management, and cultural intelligence, making her a versatile leader. Anabel is also recognized for her commitment to diversity and integrity within her organization, and she has received multiple awards for her leadership, including the 2023 Woman to Watch Leadership Award. Passionate about developing talent, she actively fosters a collaborative work environment that emphasizes teamwork and employee engagement. Her bilingual skills further enhance her ability to connect with diverse teams and customers.
Anabel Chavez
Work Experience
Vice President Customer Service Operations at
Spectrum
February 2022 - Present
Vice President Customer Service at
Spectrum
February 2017 - February 2022
Director of Program Management (Sprint Offshore, Nearshore & Onshore) at
Concentrix
November 2016 - February 2017
Director - Client Partner (AT&T / DirecTV (ISM) Integrated Service Model Offshore & Onshore) at
Concentrix
March 2015 - November 2016
Director - Client Partner (DirecTV Customer Experience Initiative Offshore & Onshore) at
Concentrix
April 2014 - July 2015
Site Director (DirecTV Home Agent / WAH) at
Concentrix
August 2013 - April 2014
Sr. Program Manager (DirecTV Multi Center & WAH) at
Concentrix
July 2010 - August 2013
Sr. Client Services Manager (AT&T U-Verse Offshore & Onshore) at
Concentrix
June 2009 - July 2010
Client Services Manager (Sprint / Nextel Onshore) at
Concentrix
November 2006 - September 2009
Training Facilitator (Charter / Comcast / Sprint / Nextel / DirecTV / AT&T) at
Concentrix
July 2005 - November 2006
Operations Supervisor (DirecTV) at
Concentrix
January 2000 - April 2001
Customer Service Representative - Entertainment Consultant (DirecTV) at
Concentrix
November 1999 - January 2000
Anabel Chavez
Education
Texas Cyber Summit 2023
January 2023
Washington University in St. Louis - Olin Business School, Executive Program
January 2019 - January 2019
Washington University in St. Louis - Olin Business School, Executive Program
January 2019 - January 2019
Fred Pryor Seminars, Certificate
January 2019 - January 2019
Bellevue University, Bachelor Of Science - Bs
Harvard Manage Mentor, Certificate
January 2024
Harvard Manage Mentor, Certificate
January 2024
Frequently Asked Questions about Anabel Chavez
What is Anabel Chavez email address?
Anabel Chavez's primary email address is *************@jobs.spectrum.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Anabel Chavez work for?
Anabel Chavez is a Vice President Customer Service Operations at Spectrum, a company specializing in Radiotelephone communication.
Where Anabel Chavez graduated from?
Anabel Chavez holds a degree in from Texas Cyber Summit 2023.
How can I directly contact Anabel Chavez?
To contact Anabel Chavez directly, you can use the email address *************@jobs.spectrum.com. Complete contact information is available upon registration with Muraena.
Who is Anabel Chavez?
Anabel Chavez is a seasoned executive with over 20 years of experience in the telecommunications and customer service sectors. Currently serving as Vice President of Customer Service Operations at Spectrum, she oversees a team of over 2,700 employees across multiple locations, driving significant improvements in customer satisfaction and operational efficiency. Anabel has a proven track record of scaling operations, having successfully ramped up call centers and managed large teams effectively. Her expertise spans various areas including strategic planning, performance management, and cultural intelligence, making her a versatile leader. Anabel is also recognized for her commitment to diversity and integrity within her organization, and she has received multiple awards for her leadership, including the 2023 Woman to Watch Leadership Award. Passionate about developing talent, she actively fosters a collaborative work environment that emphasizes teamwork and employee engagement. Her bilingual skills further enhance her ability to connect with diverse teams and customers.
Anabel`s contact details
*************@jobs.spectrum.com
*************@chartercom.com
*******@spectrum.com
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