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Andrea Munoz

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Andrea Munoz

Vice President, Service Delivery El Salvador & Costa Rica | Concentrix

El Salvador

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Andrea Munoz

Summary

Andrea Munoz is a seasoned professional in the field of service delivery, currently serving as the VP of Service Delivery for El Salvador and Costa Rica at Concentrix. With a wealth of experience spanning over 15 years in the BPO and customer service sectors, Andrea has demonstrated exceptional leadership skills, managing teams of thousands while driving operational excellence and client growth. Her academic background includes an MBA, underscoring her strong business acumen. Andrea's career is marked by her commitment to innovation, process improvement, and employee engagement, making her a key player in the organizations she has led. She has a proven track record of fostering client relationships and achieving P&L targets, showcasing her strategic capabilities in high-pressure environments. Andrea's multilingual proficiency, though not specified, likely enhances her effectiveness in diverse markets. Her journey reflects a blend of operational expertise and a passion for developing teams to meet organizational goals.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Andrea Munoz

Work Experience

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Vice President, Service Delivery El Salvador & Costa Rica at

Concentrix

September 2023 - Present

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Senior Director Service Delivery, El Salvador & Nicaragua at

Concentrix

March 2023 - Present

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Country Senior Director, Concentrix El Salvador at

Concentrix

April 2022 - Present

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Country Director at

Concentrix

February 2019 - Present

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Contact Center Operations Senior Manager at

Millicom (Tigo)

December 2017 - Present

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Senior Operations Manager at

Concentrix

January 2015 - December 2017

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Operations Manager at

Concentrix

March 2014 - January 2015

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Account Manager at

Stream Global Services

April 2012 - March 2014

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Senior Team Manager at

Stream Global Services

January 2008 - January 2010

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Operations Team Manager at

Dell Technologies

May 2006 - July 2008

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Training Analyst at

Dell Technologies

August 2005 - May 2006

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Andrea Munoz

Education

ESI School Of Management, Master Of Business Administration (Mba)

January 2013 - January 2014

Universidad Centroamericana 'José Simeón Cañas', Bachelor's Degree

January 2002 - January 2007

Externado San Jose

January 1991 - January 2001

Frequently Asked Questions about Andrea Munoz

What is Andrea Munoz email address?

Andrea Munoz's primary email address is ***********@millicom.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Andrea Munoz work for?

Andrea Munoz is a Vice President, Service Delivery El Salvador & Costa Rica at Concentrix, a company specializing in Computer Systems Design & Related Services.

Where Andrea Munoz graduated from?

Andrea Munoz holds a degree in Business Administration And Management, General from ESI School Of Management.

How can I directly contact Andrea Munoz?

To contact Andrea Munoz directly, you can use the email address ***********@millicom.com. Complete contact information is available upon registration with Muraena.

Who is Andrea Munoz?

Andrea Munoz is a seasoned professional in the field of service delivery, currently serving as the VP of Service Delivery for El Salvador and Costa Rica at Concentrix. With a wealth of experience spanning over 15 years in the BPO and customer service sectors, Andrea has demonstrated exceptional leadership skills, managing teams of thousands while driving operational excellence and client growth. Her academic background includes an MBA, underscoring her strong business acumen. Andrea's career is marked by her commitment to innovation, process improvement, and employee engagement, making her a key player in the organizations she has led. She has a proven track record of fostering client relationships and achieving P&L targets, showcasing her strategic capabilities in high-pressure environments. Andrea's multilingual proficiency, though not specified, likely enhances her effectiveness in diverse markets. Her journey reflects a blend of operational expertise and a passion for developing teams to meet organizational goals.

Andrea`s contact details

mail

***********@millicom.com

************@convergys.com

Colleagues

Sarah Cassidy

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Scott Dall

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Sarah Mckay

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Pallavi Singh Goel

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Patrick Forrester

Vice President Global Service Delivery

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Srinivas Madav

Managing director

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Srinivas Reddy Mummadi

Associate Vice President Human Resources

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Paul Phillips

Vice President of Account Management

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Ravi Kiran Tatavarthi

Managing Director at Concentrix Catalyst

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