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Andrea Munoz
Andrea Munoz
Vice President, Service Delivery El Salvador & Costa Rica | Concentrix
El Salvador
Andrea Munoz
Summary
Andrea Munoz is a seasoned professional in the field of service delivery, currently serving as the VP of Service Delivery for El Salvador and Costa Rica at Concentrix. With a wealth of experience spanning over 15 years in the BPO and customer service sectors, Andrea has demonstrated exceptional leadership skills, managing teams of thousands while driving operational excellence and client growth. Her academic background includes an MBA, underscoring her strong business acumen. Andrea's career is marked by her commitment to innovation, process improvement, and employee engagement, making her a key player in the organizations she has led. She has a proven track record of fostering client relationships and achieving P&L targets, showcasing her strategic capabilities in high-pressure environments. Andrea's multilingual proficiency, though not specified, likely enhances her effectiveness in diverse markets. Her journey reflects a blend of operational expertise and a passion for developing teams to meet organizational goals.
Andrea Munoz
Work Experience
Vice President, Service Delivery El Salvador & Costa Rica at
Concentrix
September 2023 - Present
Senior Director Service Delivery, El Salvador & Nicaragua at
Concentrix
March 2023 - Present
Country Senior Director, Concentrix El Salvador at
Concentrix
April 2022 - Present
Country Director at
Concentrix
February 2019 - Present
Contact Center Operations Senior Manager at
Millicom (Tigo)
December 2017 - Present
Senior Operations Manager at
Concentrix
January 2015 - December 2017
Operations Manager at
Concentrix
March 2014 - January 2015
Account Manager at
Stream Global Services
April 2012 - March 2014
Senior Team Manager at
Stream Global Services
January 2008 - January 2010
Operations Team Manager at
Dell Technologies
May 2006 - July 2008
Training Analyst at
Dell Technologies
August 2005 - May 2006
Andrea Munoz
Education
ESI School Of Management, Master Of Business Administration (Mba)
January 2013 - January 2014
Universidad Centroamericana 'José Simeón Cañas', Bachelor's Degree
January 2002 - January 2007
Externado San Jose
January 1991 - January 2001
Frequently Asked Questions about Andrea Munoz
What is Andrea Munoz email address?
Andrea Munoz's primary email address is ***********@millicom.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Andrea Munoz work for?
Andrea Munoz is a Vice President, Service Delivery El Salvador & Costa Rica at Concentrix, a company specializing in Computer Systems Design & Related Services.
Where Andrea Munoz graduated from?
Andrea Munoz holds a degree in Business Administration And Management, General from ESI School Of Management.
How can I directly contact Andrea Munoz?
To contact Andrea Munoz directly, you can use the email address ***********@millicom.com. Complete contact information is available upon registration with Muraena.
Who is Andrea Munoz?
Andrea Munoz is a seasoned professional in the field of service delivery, currently serving as the VP of Service Delivery for El Salvador and Costa Rica at Concentrix. With a wealth of experience spanning over 15 years in the BPO and customer service sectors, Andrea has demonstrated exceptional leadership skills, managing teams of thousands while driving operational excellence and client growth. Her academic background includes an MBA, underscoring her strong business acumen. Andrea's career is marked by her commitment to innovation, process improvement, and employee engagement, making her a key player in the organizations she has led. She has a proven track record of fostering client relationships and achieving P&L targets, showcasing her strategic capabilities in high-pressure environments. Andrea's multilingual proficiency, though not specified, likely enhances her effectiveness in diverse markets. Her journey reflects a blend of operational expertise and a passion for developing teams to meet organizational goals.
Andrea`s contact details
***********@millicom.com
************@convergys.com
Colleagues
Vice President, Global Brand Marketing and Corporate Communications
Global Vice President Sales & Account Management
Vice President Service Delivery
Vice President, Service Delivery
Agent
Vice President Global Service Delivery
Managing director
Associate Vice President Human Resources
Vice President of Account Management
Managing Director at Concentrix Catalyst