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Andrea Silas

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Andrea Silas

Vice President of Technical Support | DreamHost

Brea, California, United States

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Andrea Silas

Summary

Andrea Silas is a seasoned Vice President of Technical Support at DreamHost, where she has dedicated nearly two decades to enhancing customer experience and support operations. Starting her career as a Technical Support Analyst in 2003, Andrea has climbed the ranks through various leadership roles, demonstrating her exceptional ability to manage and scale teams effectively. Under her leadership, the technical support team achieved a remarkable 9.9/10 score in a PC Mag customer survey, showcasing her commitment to excellence. Andrea is known for her strategic vision and her ability to foster collaboration across departments, including marketing and product management. She has also played a pivotal role in the establishment of the Social Customer Care team, aligning customer support with the company's branding efforts. Her expertise encompasses a broad range of technical skills, including cloud computing and project management, making her a versatile leader in the tech industry. Andrea's dedication to professional development and team management has made her an invaluable asset to DreamHost.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Andrea Silas

Work Experience

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Vice President of Technical Support at

DreamHost

July 2014 - Present

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Director of Technical Support at

DreamHost

November 2012 - July 2014

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Manager of Technical Support at

DreamHost

April 2011 - November 2012

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Technical Support Team Lead at

DreamHost

May 2006 - April 2011

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Technical Support Analyst at

DreamHost

November 2003 - May 2006

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Frequently Asked Questions about Andrea Silas

What is Andrea Silas email address?

Andrea Silas's primary email address is ************@dreamhost.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Andrea Silas work for?

Andrea Silas is a Vice President of Technical Support at DreamHost, a company specializing in Newspapers.

How can I directly contact Andrea Silas?

To contact Andrea Silas directly, you can use the email address ************@dreamhost.com. Complete contact information is available upon registration with Muraena.

Who is Andrea Silas?

Andrea Silas is a seasoned Vice President of Technical Support at DreamHost, where she has dedicated nearly two decades to enhancing customer experience and support operations. Starting her career as a Technical Support Analyst in 2003, Andrea has climbed the ranks through various leadership roles, demonstrating her exceptional ability to manage and scale teams effectively. Under her leadership, the technical support team achieved a remarkable 9.9/10 score in a PC Mag customer survey, showcasing her commitment to excellence. Andrea is known for her strategic vision and her ability to foster collaboration across departments, including marketing and product management. She has also played a pivotal role in the establishment of the Social Customer Care team, aligning customer support with the company's branding efforts. Her expertise encompasses a broad range of technical skills, including cloud computing and project management, making her a versatile leader in the tech industry. Andrea's dedication to professional development and team management has made her an invaluable asset to DreamHost.

Andrea`s contact details

mail

************@dreamhost.com

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