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Andy Newsham

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Andy Newsham

SVP Global Support | Zuora

San Francisco, California, United States

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Andy Newsham

Summary

Andy Newsham is a seasoned executive with over 25 years of experience in customer-facing roles across the software industry, specializing in customer support and success. Currently serving as SVP of Customer Support at Zuora, he leads a global team focused on enhancing customer satisfaction through innovative support strategies, including the integration of AI tools. Andy has a proven track record of building high-performance teams and driving revenue growth through premium support offerings. His leadership style emphasizes collaboration with engineering and product teams to align customer feedback with product development. Previously, he held senior roles at Accelerite and Persistent Systems, where he was instrumental in establishing customer service frameworks that achieved high retention and satisfaction rates. Andy's diverse background includes technical deployment and support for telecommunications, showcasing his adaptability and technical acumen. He is passionate about leveraging technology to improve user experiences and is committed to nurturing talent within his teams.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Andy Newsham

Work Experience

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SVP Global Support at

Zuora

May 2022 - Present

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Vice President Of Customer Support at

Zuora

December 2019 - May 2022

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VP Customer Service at

Accelerite

February 2014 - December 2019

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Director - Customer Service & Support at

Persistent Systems

January 2012 - February 2014

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Customer Support Manager, Team Lead & Principal Engineer at

Openwave Systems

September 2000 - January 2012

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Mission Critical Server Support at

Deutsche Bank

August 1998 - September 2000

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Andy Newsham

Education

University of Southampton, Bachelor’s Degree

January 1995 - January 1998

Frequently Asked Questions about Andy Newsham

What is Andy Newsham email address?

Andy Newsham's primary email address is ********@zuora.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Andy Newsham work for?

Andy Newsham is a SVP Global Support at Zuora, a company specializing in Prepackaged software.

Where Andy Newsham graduated from?

Andy Newsham holds a degree in Sports Science from University of Southampton.

How can I directly contact Andy Newsham?

To contact Andy Newsham directly, you can use the email address ********@zuora.com. Complete contact information is available upon registration with Muraena.

Who is Andy Newsham?

Andy Newsham is a seasoned executive with over 25 years of experience in customer-facing roles across the software industry, specializing in customer support and success. Currently serving as SVP of Customer Support at Zuora, he leads a global team focused on enhancing customer satisfaction through innovative support strategies, including the integration of AI tools. Andy has a proven track record of building high-performance teams and driving revenue growth through premium support offerings. His leadership style emphasizes collaboration with engineering and product teams to align customer feedback with product development. Previously, he held senior roles at Accelerite and Persistent Systems, where he was instrumental in establishing customer service frameworks that achieved high retention and satisfaction rates. Andy's diverse background includes technical deployment and support for telecommunications, showcasing his adaptability and technical acumen. He is passionate about leveraging technology to improve user experiences and is committed to nurturing talent within his teams.

Andy`s contact details

mail

********@zuora.com

**************@openwave.com

************@accelerite.com

****@ojinx.com

Colleagues

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Prasad Velagareddi

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Venkat Venkataraman

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Stephen Wolfman

VP, Solutions Management

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Ravi Selvaraj

Vice President of Customer Support

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Rene Cirulli

Senior Vice President , Global Talent

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