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Angel Rivera

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Angel Rivera

Vice President - Contact Center Technology and Automation | CGS (Computer Generated Solutions)

United States

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Angel Rivera

Summary

Angel Rivera is a seasoned executive specializing in IT operations and customer experience, currently serving as the Vice President of Contact Center Technology and Automation at CGS. With a robust background that spans several leadership roles in various industries, including telecommunications and financial investment, Angel has consistently demonstrated a transformative approach to enhancing operational efficiency and customer satisfaction. His experience encompasses over two decades in the technology sector, where he has held positions from Senior Information Technology Manager to Vice President. A graduate of Kean University with a B.S. in Business Management, Angel is known for his visionary perspective and strategic thinking. He is also a Council Member at GLG, contributing his insights to industry discussions. His passion for innovation and leadership development drives his professional journey, making him a key player in shaping the future of IT operations.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Angel Rivera

Work Experience

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Vice President - Contact Center Technology and Automation at

CGS (Computer Generated Solutions)

January 2023 - Present

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Council Member at

GLG

January 2016 - Present

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Senior Director - Contact Center Technology and Automation at

CGS (Computer Generated Solutions)

January 2020 - January 2022

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Director - Contact Center Technology / Telecommunications at

Fareportal

January 2017 - January 2020

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Service Delivery Manager at

Atos IT Solutions and Services A/S

January 2016 - January 2017

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Vice President - IT Operations at

1-800-FLOWERS.COM, INC.

January 2014 - January 2015

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Vice President - Telecommunications at

1-800-FLOWERS.COM, INC.

January 2011 - January 2014

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Director - Telecommunications at

1-800-FLOWERS.COM, INC.

January 2002 - January 2011

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Consultant - Call Center Process/Technology Improvement at

32BJ SEIU

January 2001 - January 2002

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Program Manager - Call Center Technology at

ADP

January 1998 - January 2001

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Senior IT Manager at

PCF

January 1995 - January 1998

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Application Developer at

PCF

January 1994 - January 1995

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Database Administrator at

PCF

January 1993 - January 1994

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Call Center Supervisor at

PCF

January 1991 - January 1993

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Angel Rivera

Education

Kean University, B.S. - Business Management

Frequently Asked Questions about Angel Rivera

What is Angel Rivera email address?

Angel Rivera's primary email address is *******@glg.it. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Angel Rivera work for?

Angel Rivera is a Vice President - Contact Center Technology and Automation at CGS (Computer Generated Solutions), a company specializing in Computer related services, nec.

Where Angel Rivera graduated from?

Angel Rivera holds a degree in from Kean University.

How can I directly contact Angel Rivera?

To contact Angel Rivera directly, you can use the email address *******@glg.it. Complete contact information is available upon registration with Muraena.

Who is Angel Rivera?

Angel Rivera is a seasoned executive specializing in IT operations and customer experience, currently serving as the Vice President of Contact Center Technology and Automation at CGS. With a robust background that spans several leadership roles in various industries, including telecommunications and financial investment, Angel has consistently demonstrated a transformative approach to enhancing operational efficiency and customer satisfaction. His experience encompasses over two decades in the technology sector, where he has held positions from Senior Information Technology Manager to Vice President. A graduate of Kean University with a B.S. in Business Management, Angel is known for his visionary perspective and strategic thinking. He is also a Council Member at GLG, contributing his insights to industry discussions. His passion for innovation and leadership development drives his professional journey, making him a key player in shaping the future of IT operations.

Angel`s contact details

mail

*******@glg.it

*******@cgsinc.com

Colleagues

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Peter Kalotschke

Senior Vice President Finance

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Ajay Handa

Vice President, Research And Development

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Fred Isenberg

Vice President, Application Solutions Group

German Salazar

Chief Executive Officer

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Brian O'connor

Global Vice President, Application Solutions Group

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Gregory Fourel

Chief Financial Officer & Senior Vice President

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Russ Ippoliti

Vice President & General Manager, Technical Services

Steve Petruk

President Global Outsourcing

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Rhoda Cahan

Vice President, Learning Services

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