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Angel Rivera
Angel Rivera
Vice President - Contact Center Technology and Automation | CGS (Computer Generated Solutions)
United States
Angel Rivera
Summary
Angel Rivera is a seasoned executive specializing in IT operations and customer experience, currently serving as the Vice President of Contact Center Technology and Automation at CGS. With a robust background that spans several leadership roles in various industries, including telecommunications and financial investment, Angel has consistently demonstrated a transformative approach to enhancing operational efficiency and customer satisfaction. His experience encompasses over two decades in the technology sector, where he has held positions from Senior Information Technology Manager to Vice President. A graduate of Kean University with a B.S. in Business Management, Angel is known for his visionary perspective and strategic thinking. He is also a Council Member at GLG, contributing his insights to industry discussions. His passion for innovation and leadership development drives his professional journey, making him a key player in shaping the future of IT operations.
Angel Rivera
Work Experience
Vice President - Contact Center Technology and Automation at
CGS (Computer Generated Solutions)
January 2023 - Present
Council Member at
GLG
January 2016 - Present
Senior Director - Contact Center Technology and Automation at
CGS (Computer Generated Solutions)
January 2020 - January 2022
Director - Contact Center Technology / Telecommunications at
Fareportal
January 2017 - January 2020
Service Delivery Manager at
Atos IT Solutions and Services A/S
January 2016 - January 2017
Vice President - IT Operations at
1-800-FLOWERS.COM, INC.
January 2014 - January 2015
Vice President - Telecommunications at
1-800-FLOWERS.COM, INC.
January 2011 - January 2014
Director - Telecommunications at
1-800-FLOWERS.COM, INC.
January 2002 - January 2011
Consultant - Call Center Process/Technology Improvement at
32BJ SEIU
January 2001 - January 2002
Program Manager - Call Center Technology at
ADP
January 1998 - January 2001
Senior IT Manager at
PCF
January 1995 - January 1998
Application Developer at
PCF
January 1994 - January 1995
Database Administrator at
PCF
January 1993 - January 1994
Call Center Supervisor at
PCF
January 1991 - January 1993
Angel Rivera
Education
Kean University, B.S. - Business Management
Frequently Asked Questions about Angel Rivera
What is Angel Rivera email address?
Angel Rivera's primary email address is *******@glg.it. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Angel Rivera work for?
Angel Rivera is a Vice President - Contact Center Technology and Automation at CGS (Computer Generated Solutions), a company specializing in Computer related services, nec.
Where Angel Rivera graduated from?
Angel Rivera holds a degree in from Kean University.
How can I directly contact Angel Rivera?
To contact Angel Rivera directly, you can use the email address *******@glg.it. Complete contact information is available upon registration with Muraena.
Who is Angel Rivera?
Angel Rivera is a seasoned executive specializing in IT operations and customer experience, currently serving as the Vice President of Contact Center Technology and Automation at CGS. With a robust background that spans several leadership roles in various industries, including telecommunications and financial investment, Angel has consistently demonstrated a transformative approach to enhancing operational efficiency and customer satisfaction. His experience encompasses over two decades in the technology sector, where he has held positions from Senior Information Technology Manager to Vice President. A graduate of Kean University with a B.S. in Business Management, Angel is known for his visionary perspective and strategic thinking. He is also a Council Member at GLG, contributing his insights to industry discussions. His passion for innovation and leadership development drives his professional journey, making him a key player in shaping the future of IT operations.
Angel`s contact details
*******@glg.it
*******@cgsinc.com
Colleagues
Senior Vice President Finance
Vice President, Research And Development
Vice President, Application Solutions Group
Chief Executive Officer
Global Vice President, Application Solutions Group
Chief Financial Officer & Senior Vice President
Vice President & General Manager, Technical Services
President Global Outsourcing
Vice President, Learning Services