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Arancha Lois García
Arancha Lois García
Chief Customer Officer | El Corte Inglés
Spain
Arancha Lois García
Summary
Arancha Lois García is a seasoned professional with over 20 years of experience in various sectors, including management consulting, digital marketing, and customer experience. She has a proven track record in leading high-performance teams and implementing successful marketing strategies that enhance customer satisfaction and loyalty. Arancha is currently the Chief Customer Officer at El Corte Inglés, where she drives the voice of customer initiatives and digital transformation efforts. Her educational background includes advanced certifications in customer experience management and a master's degree in electronic commerce. Known for her strategic thinking and ability to integrate technology into customer service, she is passionate about creating exceptional customer journeys. Arancha is fluent in English and has worked in diverse industries such as media, retail, and gaming, showcasing her versatility and adaptability. She believes that a well-designed customer experience is crucial for business success and is committed to making customers the heroes of her story.
Arancha Lois García
Work Experience
Chief Customer Officer at
El Corte Inglés
March 2024 - Present
Chief Digital Transformation Officer at
El Corte Inglés
January 2023 - February 2024
Customer, Employee and Brand Experience Director at
El Corte Inglés
October 2020 - January 2022
Customer Strategy and CRM Director at
El Corte Inglés
January 2018 - September 2020
Head of Digital Marketing at
R. Franco Digital
December 2016 - January 2018
B2C Marketing Director at
Unidad Editorial
December 2013 - September 2016
Marketing and Business Development Director at
Unidad Editorial
July 2011 - November 2013
eCommerce/ Direct Sales Director at
Unidad Editorial
March 2005 - June 2011
Junior Account Executive at Diagrama Comunicación at
De Buen Diseño, S. C.
March 2004 - February 2005
International Product Manager at ANTENA 3 DIRECTO at
AntenaPLAY
January 2003 - February 2004
Marketing Assistant at
Travelsoft
January 2001 - November 2001
Marketing and Communications Coordinator at
ADLINK
March 2000 - September 2000
Arancha Lois García
Education
IZO, Formación Cx Advanced
January 2021 - January 2021
IZO, Certificación Cem Expert, Customer Experience Management
January 2018 - January 2018
Internet Advertising Bureau (IAB), Curso Superior En Compra Venta Programática Y Data
January 2017 - January 2017
ICEMD, Master's Degree
January 2015 - January 2016
AdveiSchool , Curso Google Analytics
January 2015 - January 2015
The University of Queensland, Master's Degree
January 2002 - January 2003
ESIC University, Licenciatura
January 1995 - January 2000
Frequently Asked Questions about Arancha Lois García
What is Arancha Lois García email address?
Arancha Lois García's primary email address is **************@elcorteingles.es. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Arancha Lois García work for?
Arancha Lois García is a Chief Customer Officer at El Corte Inglés, a company specializing in Recreational vehicle dealers.
Where Arancha Lois García graduated from?
Arancha Lois García holds a degree in Customer Experience from IZO.
How can I directly contact Arancha Lois García?
To contact Arancha Lois García directly, you can use the email address **************@elcorteingles.es. Complete contact information is available upon registration with Muraena.
Who is Arancha Lois García?
Arancha Lois García is a seasoned professional with over 20 years of experience in various sectors, including management consulting, digital marketing, and customer experience. She has a proven track record in leading high-performance teams and implementing successful marketing strategies that enhance customer satisfaction and loyalty. Arancha is currently the Chief Customer Officer at El Corte Inglés, where she drives the voice of customer initiatives and digital transformation efforts. Her educational background includes advanced certifications in customer experience management and a master's degree in electronic commerce. Known for her strategic thinking and ability to integrate technology into customer service, she is passionate about creating exceptional customer journeys. Arancha is fluent in English and has worked in diverse industries such as media, retail, and gaming, showcasing her versatility and adaptability. She believes that a well-designed customer experience is crucial for business success and is committed to making customers the heroes of her story.
Arancha`s contact details
**************@elcorteingles.es
Colleagues
Head of Digital Analytics & CRO
Member of the Board of directors of Asnef (National Association of Financial Credit Institutions)
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Content Advisory Board Member