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Arancha Lois García

Arancha Lois García

Chief Customer Officer | El Corte Inglés

Spain

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Arancha Lois García

Summary

Arancha Lois García is a seasoned professional with over 20 years of experience in various sectors, including management consulting, digital marketing, and customer experience. She has a proven track record in leading high-performance teams and implementing successful marketing strategies that enhance customer satisfaction and loyalty. Arancha is currently the Chief Customer Officer at El Corte Inglés, where she drives the voice of customer initiatives and digital transformation efforts. Her educational background includes advanced certifications in customer experience management and a master's degree in electronic commerce. Known for her strategic thinking and ability to integrate technology into customer service, she is passionate about creating exceptional customer journeys. Arancha is fluent in English and has worked in diverse industries such as media, retail, and gaming, showcasing her versatility and adaptability. She believes that a well-designed customer experience is crucial for business success and is committed to making customers the heroes of her story.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Arancha Lois García

Work Experience

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Chief Customer Officer at

El Corte Inglés

March 2024 - Present

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Chief Digital Transformation Officer at

El Corte Inglés

January 2023 - February 2024

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Customer, Employee and Brand Experience Director at

El Corte Inglés

October 2020 - January 2022

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Customer Strategy and CRM Director at

El Corte Inglés

January 2018 - September 2020

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Head of Digital Marketing at

R. Franco Digital

December 2016 - January 2018

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B2C Marketing Director at

Unidad Editorial

December 2013 - September 2016

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Marketing and Business Development Director at

Unidad Editorial

July 2011 - November 2013

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eCommerce/ Direct Sales Director at

Unidad Editorial

March 2005 - June 2011

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Junior Account Executive at Diagrama Comunicación at

De Buen Diseño, S. C.

March 2004 - February 2005

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International Product Manager at ANTENA 3 DIRECTO at

AntenaPLAY

January 2003 - February 2004

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Marketing Assistant at

Travelsoft

January 2001 - November 2001

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Marketing and Communications Coordinator at

ADLINK

March 2000 - September 2000

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Arancha Lois García

Education

IZO, Formación Cx Advanced

January 2021 - January 2021

IZO, Certificación Cem Expert, Customer Experience Management

January 2018 - January 2018

Internet Advertising Bureau (IAB), Curso Superior En Compra Venta Programática Y Data

January 2017 - January 2017

ICEMD, Master's Degree

January 2015 - January 2016

AdveiSchool , Curso Google Analytics

January 2015 - January 2015

The University of Queensland, Master's Degree

January 2002 - January 2003

ESIC University, Licenciatura

January 1995 - January 2000

Frequently Asked Questions about Arancha Lois García

What is Arancha Lois García email address?

Arancha Lois García's primary email address is **************@elcorteingles.es. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Arancha Lois García work for?

Arancha Lois García is a Chief Customer Officer at El Corte Inglés, a company specializing in Recreational vehicle dealers.

Where Arancha Lois García graduated from?

Arancha Lois García holds a degree in Customer Experience from IZO.

How can I directly contact Arancha Lois García?

To contact Arancha Lois García directly, you can use the email address **************@elcorteingles.es. Complete contact information is available upon registration with Muraena.

Who is Arancha Lois García?

Arancha Lois García is a seasoned professional with over 20 years of experience in various sectors, including management consulting, digital marketing, and customer experience. She has a proven track record in leading high-performance teams and implementing successful marketing strategies that enhance customer satisfaction and loyalty. Arancha is currently the Chief Customer Officer at El Corte Inglés, where she drives the voice of customer initiatives and digital transformation efforts. Her educational background includes advanced certifications in customer experience management and a master's degree in electronic commerce. Known for her strategic thinking and ability to integrate technology into customer service, she is passionate about creating exceptional customer journeys. Arancha is fluent in English and has worked in diverse industries such as media, retail, and gaming, showcasing her versatility and adaptability. She believes that a well-designed customer experience is crucial for business success and is committed to making customers the heroes of her story.

Arancha`s contact details

mail

**************@elcorteingles.es

Colleagues

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Laura Rodriguez

Head of Digital Analytics & CRO

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Monica Cea

Member of the Board of directors of Asnef (National Association of Financial Credit Institutions)

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Santiago Polo Rodríguez

C.T.O & Deputy CIO

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Enrique García Lopez

Chief eCommerce, Client and Omni-channel

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Juan Carlos Medina Fontalvo

Fundador/ Founder LatinYork.com, JunglaOnline.com, TuCanalOnline.com

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Jesus Molina

Chief Technology Officer / CTO

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Joaquín Del Moral Marugán

Content Advisory Board Member

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