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Azure Hardy

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Azure Hardy

Senior Vice President, Customer Care | Therapy Brands

Boulder, Colorado, United States

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Azure Hardy

Summary

Azure Hardy is a seasoned professional with over 15 years of experience in operational leadership, specializing in customer care and transformation within the SaaS industry. Currently serving as the Senior Vice President of Customer Care at Therapy Brands, Azure leads a large team to optimize customer-facing functions and enhance customer satisfaction, boasting an impressive annual CSAT of 94%. Azure's expertise spans business process improvement, project management, and strategic planning, with a strong focus on employee engagement and customer loyalty. Passionate about fostering a positive organizational culture, Azure believes in the synergy between customer and employee experiences. With a background in academia and non-profit management, Azure brings a unique perspective to operational excellence. Committed to continuous learning, Azure is pursuing an Executive MBA to further enhance leadership capabilities. Always eager to connect and grow, Azure is a proactive leader who values collaboration and innovation.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Azure Hardy

Work Experience

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Senior Vice President, Customer Care at

Therapy Brands

August 2023 - Present

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Vice President, Business Performance & Transformation at

Therapy Brands

December 2021 - July 2023

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Senior Director of Customer Care & Chief of Staff at

Therapy Brands

April 2020 - November 2021

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Product Analyst, Applied Behavior Analysis at

Therapy Brands

December 2019 - April 2020

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Customer Happiness Specialist at

Therapy Brands

June 2018 - December 2019

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Instructional Assistant at

University Of North Texas

August 2014 - December 2018

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Board President; Volunteer Coordinator at

Cornerstone Cooperative

December 2010 - May 2014

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Supplemental Instruction Leader at

University Of North Texas

August 2013 - May 2014

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General Manager at

Cafe Brazil

June 2005 - August 2007

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Azure Hardy

Education

Quantic School of Business and Technology, Executive Mba

January 2022 - January 2024

University of North Texas

January 2014 - January 2018

University of North Texas, Bachelor Of Arts (B.A.)

January 2012 - January 2014

NCTC, Associate Of Arts (A.A.)

January 2010 - January 2012

Frequently Asked Questions about Azure Hardy

What is Azure Hardy email address?

Azure Hardy's primary email address is ***********@therapybrands.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Azure Hardy work for?

Azure Hardy is a Senior Vice President, Customer Care at Therapy Brands, a company specializing in Prepackaged software.

Where Azure Hardy graduated from?

Azure Hardy holds a degree in from Quantic School of Business and Technology.

How can I directly contact Azure Hardy?

To contact Azure Hardy directly, you can use the email address ***********@therapybrands.com. Complete contact information is available upon registration with Muraena.

Who is Azure Hardy?

Azure Hardy is a seasoned professional with over 15 years of experience in operational leadership, specializing in customer care and transformation within the SaaS industry. Currently serving as the Senior Vice President of Customer Care at Therapy Brands, Azure leads a large team to optimize customer-facing functions and enhance customer satisfaction, boasting an impressive annual CSAT of 94%. Azure's expertise spans business process improvement, project management, and strategic planning, with a strong focus on employee engagement and customer loyalty. Passionate about fostering a positive organizational culture, Azure believes in the synergy between customer and employee experiences. With a background in academia and non-profit management, Azure brings a unique perspective to operational excellence. Committed to continuous learning, Azure is pursuing an Executive MBA to further enhance leadership capabilities. Always eager to connect and grow, Azure is a proactive leader who values collaboration and innovation.

Azure`s contact details

mail

***********@therapybrands.com

Colleagues

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Paul Crane

Vice President of Financial Planning Analysis

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Andrew Clement

VP, Customer Success & Patient Safety

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Laron Mcgrew

VP | Payments and Clearinghouse Operations

Rachael Smith

Vice President of Professional Services

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Raghu Bhagavathula

Vice President- Engineering

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Azure Hardy

Senior Vice President, Customer Care

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Blake Head

Vice President of Product Strategy

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Danny Shipman

Executive Vice President, Enterprise & Value Added Solutions

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Kevin Smith

Chief Product Officer

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Kimberly Sisnett

Chief People Officer

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