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Beverly Dabreau
Beverly Dabreau
Senior Vice President Project Management | Capital Vacations
Myrtle Beach, South Carolina, United States
Beverly Dabreau
Summary
Beverly Dabreau is a seasoned operations leader with over 20 years of experience across diverse industries such as healthcare, finance, education, and technology. She has a proven track record in enhancing customer experience and driving operational excellence through strategic initiatives in contact center management and process improvement. Beverly's leadership roles have seen her manage both domestic and international teams, overseeing large-scale operations with thousands of agents. Her expertise lies in optimizing service delivery, implementing technology solutions, and fostering strong client relationships. An advocate for customer-centric approaches, she has successfully led change management efforts that have significantly improved key performance metrics. Beverly is also passionate about mentoring future leaders in the industry, sharing her extensive knowledge in project management and customer service operations.
Beverly Dabreau
Work Experience
Senior Vice President Project Management at
Capital Vacations
October 2023 - Present
VP Customer Experience at
Capital Vacations
September 2019 - October 2023
VP Contact Centers at
HMS Home Warranty
March 2017 - September 2019
Head of contact centers and claims operations at
Alegeus Technologies
November 2015 - March 2017
VP Contact Center Operations at
Advantage Care Physicians Emblem Health
December 2013 - November 2015
VP Customer Experience at
Achieve3000
January 2012 - January 2013
Vice President Customer Experience at
Houghton Mifflin Harcourt
January 2010 - January 2013
Vice President Customer Service at
Barnes & Noble Services, Inc.
April 2002 - January 2010
SR. Director Customer Care at
The Convergys
March 2000 - April 2002
Vice President Customer Service at
Prudential Individual Financial Services
April 1997 - March 2000
Sr. Director Customer Service at
American Express Company
May 1994 - October 1997
Beverly Dabreau
Education
Monmouth University, Bachelor's Degree
Monmouth University, Bscs
Monmouth University, Bachelor's Degree
Keyport High school
Frequently Asked Questions about Beverly Dabreau
What is Beverly Dabreau email address?
Beverly Dabreau's primary email address is ********@capitalvacations.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Beverly Dabreau work for?
Beverly Dabreau is a Senior Vice President Project Management at Capital Vacations, a company specializing in Traveler Accommodation.
Where Beverly Dabreau graduated from?
Beverly Dabreau holds a degree in Computer Science from Monmouth University.
How can I directly contact Beverly Dabreau?
To contact Beverly Dabreau directly, you can use the email address ********@capitalvacations.com. Complete contact information is available upon registration with Muraena.
Who is Beverly Dabreau?
Beverly Dabreau is a seasoned operations leader with over 20 years of experience across diverse industries such as healthcare, finance, education, and technology. She has a proven track record in enhancing customer experience and driving operational excellence through strategic initiatives in contact center management and process improvement. Beverly's leadership roles have seen her manage both domestic and international teams, overseeing large-scale operations with thousands of agents. Her expertise lies in optimizing service delivery, implementing technology solutions, and fostering strong client relationships. An advocate for customer-centric approaches, she has successfully led change management efforts that have significantly improved key performance metrics. Beverly is also passionate about mentoring future leaders in the industry, sharing her extensive knowledge in project management and customer service operations.
Beverly`s contact details
********@capitalvacations.com
**********************@alegeus.com
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