Directory

>

Beverly Dabreau

avatar

Beverly Dabreau

Senior Vice President Project Management | Capital Vacations

Myrtle Beach, South Carolina, United States

View contact details (it's free)

Beverly Dabreau

Summary

Beverly Dabreau is a seasoned operations leader with over 20 years of experience across diverse industries such as healthcare, finance, education, and technology. She has a proven track record in enhancing customer experience and driving operational excellence through strategic initiatives in contact center management and process improvement. Beverly's leadership roles have seen her manage both domestic and international teams, overseeing large-scale operations with thousands of agents. Her expertise lies in optimizing service delivery, implementing technology solutions, and fostering strong client relationships. An advocate for customer-centric approaches, she has successfully led change management efforts that have significantly improved key performance metrics. Beverly is also passionate about mentoring future leaders in the industry, sharing her extensive knowledge in project management and customer service operations.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Beverly Dabreau

Work Experience

company logo

Senior Vice President Project Management at

Capital Vacations

October 2023 - Present

company logo

VP Customer Experience at

Capital Vacations

September 2019 - October 2023

company logo

VP Contact Centers at

HMS Home Warranty

March 2017 - September 2019

company logo

Head of contact centers and claims operations at

Alegeus Technologies

November 2015 - March 2017

💼

VP Contact Center Operations at

Advantage Care Physicians Emblem Health

December 2013 - November 2015

company logo

VP Customer Experience at

Achieve3000

January 2012 - January 2013

company logo

Vice President Customer Experience at

Houghton Mifflin Harcourt

January 2010 - January 2013

💼

Vice President Customer Service at

Barnes & Noble Services, Inc.

April 2002 - January 2010

💼

SR. Director Customer Care at

The Convergys

March 2000 - April 2002

company logo

Vice President Customer Service at

Prudential Individual Financial Services

April 1997 - March 2000

company logo

Sr. Director Customer Service at

American Express Company

May 1994 - October 1997

Logos provided by Logo.dev

Beverly Dabreau

Education

Monmouth University, Bachelor's Degree

Monmouth University, Bachelor's Degree

Keyport High school

Frequently Asked Questions about Beverly Dabreau

What is Beverly Dabreau email address?

Beverly Dabreau's primary email address is ********@capitalvacations.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Beverly Dabreau work for?

Beverly Dabreau is a Senior Vice President Project Management at Capital Vacations, a company specializing in Traveler Accommodation.

Where Beverly Dabreau graduated from?

Beverly Dabreau holds a degree in Computer Science from Monmouth University.

How can I directly contact Beverly Dabreau?

To contact Beverly Dabreau directly, you can use the email address ********@capitalvacations.com. Complete contact information is available upon registration with Muraena.

Who is Beverly Dabreau?

Beverly Dabreau is a seasoned operations leader with over 20 years of experience across diverse industries such as healthcare, finance, education, and technology. She has a proven track record in enhancing customer experience and driving operational excellence through strategic initiatives in contact center management and process improvement. Beverly's leadership roles have seen her manage both domestic and international teams, overseeing large-scale operations with thousands of agents. Her expertise lies in optimizing service delivery, implementing technology solutions, and fostering strong client relationships. An advocate for customer-centric approaches, she has successfully led change management efforts that have significantly improved key performance metrics. Beverly is also passionate about mentoring future leaders in the industry, sharing her extensive knowledge in project management and customer service operations.

Beverly`s contact details

mail

********@capitalvacations.com

**********************@alegeus.com

Colleagues

avatar
Nick Weaver

Sr. VP of Sales and Marketing

Blake Mackeen

Chief Accounting Officer (CAO)

Ray Stapp

Chief of Security

avatar
Thomas Johnson

Senior Vice President~ Consumer Products, Business Development, & Innovation

avatar
Kim Sanborn

SVP of Financial Planning & Analysis

avatar
Manu Kamat

Vice President, Sales & Marketing

avatar
Nate Holder

Senior Vice President, Sales Operations

avatar
Andrew Weaver

Senior Vice President of Sales and Marketing

Beverly Dabreau

VP CUSTOMER EXPERIENCE

avatar
Derek Stephens

Senior Vice President, Sales & Marketing

View Contact details (it's free)
Request Profile Removal