Directory

>

Blake Hines

avatar

Blake Hines

VP and General Manager - Customer Experience Practice | Mastech InfoTrellis

United States

View contact details (it's free)

Blake Hines

Summary

Blake Hines is an accomplished Vice President and General Manager specializing in Customer Experience at Mastech Infotrellis. With over 25 years of experience in the industry, he has successfully led numerous global customer experience implementations, integrating sales and delivery teams to drive KPI-driven outcomes. His expertise spans agile methodologies, cloud computing, and CRM strategy, showcasing a strong background in both technical and managerial roles. Blake holds certifications in PMP and is recognized as an Oracle RightNow CX Cloud Service Implementation Specialist. He is passionate about leveraging analytics and AI to enhance customer service and field service operations. Beyond his technical skills, Blake's leadership experience and strategic vision have made significant impacts on his clients' businesses. He is known for fostering collaborative environments that encourage innovation and continuous improvement. Blake's educational background in Psychology and Management from Miami University adds a unique perspective to his approach in customer relations and team dynamics.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Blake Hines

Work Experience

company logo

VP and General Manager - Customer Experience Practice at

Mastech InfoTrellis

October 2023 - Present

company logo

Senior Principal at

Mastech InfoTrellis

May 2009 - Present

company logo

Technical Project Manager and Solution Architect at

UL Solutions

February 2008 - February 2009

company logo

Project Manager at

Pathfinder Associates

April 2005 - November 2007

šŸ’¼

Senior Software Engineer - Siebel at

TAP Pharmaceuticals

August 2003 - March 2005

šŸ’¼

Manager at

InForte s.r.o.

September 1999 - August 2003

company logo

Consultant at

NTT DATA, Inc.

July 1998 - September 1999

Logos provided by Logo.dev

Blake Hines

Education

Miami University, Ba

January 1994 - January 1998

Frequently Asked Questions about Blake Hines

What is Blake Hines email address?

Blake Hines's primary email address is ***********@mastechinfotrellis.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Blake Hines work for?

Blake Hines is a VP and General Manager - Customer Experience Practice at Mastech InfoTrellis, a company specializing in Prepackaged software.

Where Blake Hines graduated from?

Blake Hines holds a degree in Psychology, Management from Miami University.

How can I directly contact Blake Hines?

To contact Blake Hines directly, you can use the email address ***********@mastechinfotrellis.com. Complete contact information is available upon registration with Muraena.

Who is Blake Hines?

Blake Hines is an accomplished Vice President and General Manager specializing in Customer Experience at Mastech Infotrellis. With over 25 years of experience in the industry, he has successfully led numerous global customer experience implementations, integrating sales and delivery teams to drive KPI-driven outcomes. His expertise spans agile methodologies, cloud computing, and CRM strategy, showcasing a strong background in both technical and managerial roles. Blake holds certifications in PMP and is recognized as an Oracle RightNow CX Cloud Service Implementation Specialist. He is passionate about leveraging analytics and AI to enhance customer service and field service operations. Beyond his technical skills, Blake's leadership experience and strategic vision have made significant impacts on his clients' businesses. He is known for fostering collaborative environments that encourage innovation and continuous improvement. Blake's educational background in Psychology and Management from Miami University adds a unique perspective to his approach in customer relations and team dynamics.

Blake`s contact details

mail

***********@mastechinfotrellis.com

******@amberleaf.net

Colleagues

Tera Chung

VP of Technical Sales Engineer

avatar
Michael Fleishman

Chief Executive Officer (CEO)

avatar
Lavanya Ramkumar

Head - Global Delivery

avatar
Rajkumar Selvam

Senior Vice President

Kelvin Looi

Chief Customer Officer

avatar
Kevin Pochapin

VP & GM Americas

avatar
Kishalay Gangopadhyay

Vice President, Operations

avatar
Jacob Samuel

Senior Vice President

avatar
Lowell Knighton

Vice President Customer Experience

View Contact details (it's free)
Request Profile Removal