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Brent Baker
Brent Baker
VP - Chief Customer and Innovation Officer | Nashville Electric Service
Nashville-Davidson, Tennessee, United States
Brent Baker
Summary
Brent Baker is a seasoned Utility Operations Executive with a strong background in leading transformational projects across regulated and deregulated markets. With expertise in the electric power sector, he excels in managing complex operational processes that encompass engineering, customer experience, and regulatory affairs. Brent has a proven track record of developing and implementing innovative customer engagement strategies, which have significantly improved service delivery and customer satisfaction. His leadership style focuses on nurturing talent and fostering collaboration among diverse teams. Brent's analytical skills and strategic thinking have been instrumental in guiding organizations through mergers and operational changes. He is passionate about leveraging technology to enhance utility services and drive community engagement. With extensive experience in both municipal and corporate environments, he is adept at navigating the challenges of the utility industry. Brent holds a degree in Civil Engineering from Missouri University of Science and Technology, which underpins his technical expertise in the field.
Brent Baker
Work Experience
VP - Chief Customer and Innovation Officer at
Nashville Electric Service
June 2023 - Present
Vice President - Chief Customer Officer at
City Utilities of Springfield
January 2021 - August 2023
Associate General Manager - Customer Operations & Communications at
City Utilities of Springfield
May 2020 - December 2020
VP-National Customer Experience Operations at
LIBERTY UTILITIES LTD
January 2018 - May 2020
Vice President - Regional Customer Experience Operations at
LIBERTY UTILITIES LTD
January 2017 - December 2017
Vice President Customer Service, Transmission and Engineering at
Liberty Utilities
November 2014 - December 2016
Director of Customer Service at
Liberty Utilities
April 2011 - November 2014
Manager of Distribution Design at
Liberty Utilities
July 2009 - August 2011
Senior Structural Engineer at
Liberty Utilities
May 2002 - July 2009
Water Engineering Co-op at
City Utilities of Springfield
January 1998 - January 2000
Brent Baker
Education
Frequently Asked Questions about Brent Baker
What is Brent Baker email address?
Brent Baker's primary email address is ******@nespower.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Brent Baker work for?
Brent Baker is a VP - Chief Customer and Innovation Officer at Nashville Electric Service, a company specializing in Electric services.
Where Brent Baker graduated from?
Brent Baker holds a degree in Civil Engineering from Missouri University of Science and Technology.
How can I directly contact Brent Baker?
To contact Brent Baker directly, you can use the email address ******@nespower.com. Complete contact information is available upon registration with Muraena.
Who is Brent Baker?
Brent Baker is a seasoned Utility Operations Executive with a strong background in leading transformational projects across regulated and deregulated markets. With expertise in the electric power sector, he excels in managing complex operational processes that encompass engineering, customer experience, and regulatory affairs. Brent has a proven track record of developing and implementing innovative customer engagement strategies, which have significantly improved service delivery and customer satisfaction. His leadership style focuses on nurturing talent and fostering collaboration among diverse teams. Brent's analytical skills and strategic thinking have been instrumental in guiding organizations through mergers and operational changes. He is passionate about leveraging technology to enhance utility services and drive community engagement. With extensive experience in both municipal and corporate environments, he is adept at navigating the challenges of the utility industry. Brent holds a degree in Civil Engineering from Missouri University of Science and Technology, which underpins his technical expertise in the field.
Brent`s contact details
******@nespower.com
***********@cityutilities.net
Colleagues
Vice President Operations
President and CEO
Vice President & Chief Customer Care Officer
Vice President - General Counsel
Database Chief Coordinator
Vice President of Engineering
Chief Financial Officer
Executive Vice President And Chief Engineer
Asst. to VP-HR
VP, Engineering