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Brent Baker

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Brent Baker

VP - Chief Customer and Innovation Officer | Nashville Electric Service

Nashville-Davidson, Tennessee, United States

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Brent Baker

Summary

Brent Baker is a seasoned Utility Operations Executive with a strong background in leading transformational projects across regulated and deregulated markets. With expertise in the electric power sector, he excels in managing complex operational processes that encompass engineering, customer experience, and regulatory affairs. Brent has a proven track record of developing and implementing innovative customer engagement strategies, which have significantly improved service delivery and customer satisfaction. His leadership style focuses on nurturing talent and fostering collaboration among diverse teams. Brent's analytical skills and strategic thinking have been instrumental in guiding organizations through mergers and operational changes. He is passionate about leveraging technology to enhance utility services and drive community engagement. With extensive experience in both municipal and corporate environments, he is adept at navigating the challenges of the utility industry. Brent holds a degree in Civil Engineering from Missouri University of Science and Technology, which underpins his technical expertise in the field.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Government Experience

Brent Baker

Work Experience

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VP - Chief Customer and Innovation Officer at

Nashville Electric Service

June 2023 - Present

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Vice President - Chief Customer Officer at

City Utilities of Springfield

January 2021 - August 2023

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Associate General Manager - Customer Operations & Communications at

City Utilities of Springfield

May 2020 - December 2020

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VP-National Customer Experience Operations at

LIBERTY UTILITIES LTD

January 2018 - May 2020

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Vice President - Regional Customer Experience Operations at

LIBERTY UTILITIES LTD

January 2017 - December 2017

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Vice President Customer Service, Transmission and Engineering at

Liberty Utilities

November 2014 - December 2016

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Director of Customer Service at

Liberty Utilities

April 2011 - November 2014

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Manager of Distribution Design at

Liberty Utilities

July 2009 - August 2011

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Senior Structural Engineer at

Liberty Utilities

May 2002 - July 2009

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Water Engineering Co-op at

City Utilities of Springfield

January 1998 - January 2000

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Frequently Asked Questions about Brent Baker

What is Brent Baker email address?

Brent Baker's primary email address is ******@nespower.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Brent Baker work for?

Brent Baker is a VP - Chief Customer and Innovation Officer at Nashville Electric Service, a company specializing in Electric services.

Where Brent Baker graduated from?

Brent Baker holds a degree in Civil Engineering from Missouri University of Science and Technology.

How can I directly contact Brent Baker?

To contact Brent Baker directly, you can use the email address ******@nespower.com. Complete contact information is available upon registration with Muraena.

Who is Brent Baker?

Brent Baker is a seasoned Utility Operations Executive with a strong background in leading transformational projects across regulated and deregulated markets. With expertise in the electric power sector, he excels in managing complex operational processes that encompass engineering, customer experience, and regulatory affairs. Brent has a proven track record of developing and implementing innovative customer engagement strategies, which have significantly improved service delivery and customer satisfaction. His leadership style focuses on nurturing talent and fostering collaboration among diverse teams. Brent's analytical skills and strategic thinking have been instrumental in guiding organizations through mergers and operational changes. He is passionate about leveraging technology to enhance utility services and drive community engagement. With extensive experience in both municipal and corporate environments, he is adept at navigating the challenges of the utility industry. Brent holds a degree in Civil Engineering from Missouri University of Science and Technology, which underpins his technical expertise in the field.

Brent`s contact details

mail

******@nespower.com

***********@cityutilities.net

Colleagues

Frank Travis

Vice President Operations

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Teresa Broyles-Aplin

President and CEO

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Teresa Corlew Apr

Vice President & Chief Customer Care Officer

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Laura Smith

Vice President - General Counsel

Billy Draper

Database Chief Coordinator

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Daniel Johnson

Vice President of Engineering

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David Frankenberg

Chief Financial Officer

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Don Hill

Executive Vice President And Chief Engineer

Lisa Reasonover

Asst. to VP-HR

Wesley Allen

VP, Engineering

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