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Britta Bahlmann

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Britta Bahlmann

VP Customer Centricity & Service Management | OTTO

Hamburg, Germany

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Britta Bahlmann

Summary

Britta Bahlmann is a dynamic VP of Customer Centricity & Service Management at Otto, with a rich background in transformation leadership across various industries. With a strong foundation in psychology, she brings a unique perspective to customer-centric strategies, emphasizing the importance of human factors in technology-driven environments. Britta is known for her ability to drive digital transformation initiatives and optimize processes to enhance customer experiences. Her career spans multiple leadership roles where she has successfully managed change and innovation in both retail and digital spaces. She is passionate about fostering a culture of continuous improvement and leveraging data to inform strategic decisions. Britta's diverse experience across countries and sectors equips her with a global outlook on business challenges. She thrives on tackling new challenges and applying her extensive knowledge to create impactful solutions.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Britta Bahlmann

Work Experience

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VP Customer Centricity & Service Management at

OTTO

February 2023 - Present

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Projektlead (NEW) - Deputy Transformation Officer of Otto at

OTTO

November 2021 - February 2023

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Chief Transformation Officer at

FGH (Freemans Grattan Holdings)

July 2020 - November 2021

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Chief Digital Officer (CDO) at

FGH (Freemans Grattan Holdings)

July 2019 - November 2021

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Business Unit Director Direct Brands at

Fgh

March 2011 - July 2019

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Head of Merchandising at

Schwab Versand Hanau

October 2007 - February 2011

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Head of Commercial Finance at

Schwab Versand Hanau

January 2005 - September 2007

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Engagement Manager Inhouse Management Consulting at

C-Connect

March 2002 - December 2004

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Consultant Inhouse Management Consulting at

C-Connect

May 1999 - February 2002

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Britta Bahlmann

Education

University of Koblenz and Landau, Diplom

January 1999

Technische Universität Braunschweig, Vordiplom (Today Comparable With Bachelor Degree)

January 1995

Gymnasium am Fredenberg/ Salzgitter, Abitur (General Qualification For University Entrance) 1.6

January 1993

Frequently Asked Questions about Britta Bahlmann

What is Britta Bahlmann email address?

Britta Bahlmann's primary email address is ***************@otto.de. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Britta Bahlmann work for?

Britta Bahlmann is a VP Customer Centricity & Service Management at OTTO, a company specializing in Catalog & mail-order houses.

Where Britta Bahlmann graduated from?

Britta Bahlmann holds a degree in Diplom Psychologe (Today Comparable With A Master In Psychology) from University of Koblenz and Landau.

How can I directly contact Britta Bahlmann?

To contact Britta Bahlmann directly, you can use the email address ***************@otto.de. Complete contact information is available upon registration with Muraena.

Who is Britta Bahlmann?

Britta Bahlmann is a dynamic VP of Customer Centricity & Service Management at Otto, with a rich background in transformation leadership across various industries. With a strong foundation in psychology, she brings a unique perspective to customer-centric strategies, emphasizing the importance of human factors in technology-driven environments. Britta is known for her ability to drive digital transformation initiatives and optimize processes to enhance customer experiences. Her career spans multiple leadership roles where she has successfully managed change and innovation in both retail and digital spaces. She is passionate about fostering a culture of continuous improvement and leveraging data to inform strategic decisions. Britta's diverse experience across countries and sectors equips her with a global outlook on business challenges. She thrives on tackling new challenges and applying her extensive knowledge to create impactful solutions.

Britta`s contact details

mail

***************@otto.de

Colleagues

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Sabine Juenger

VP Advertising Services Otto GmbH & Co KG)

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Sandra Diouf

Produktmanagement

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Peter Wolter

Vice President IT Marketplace

Alexander Rohwer

Vice President Brand & Advertising

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Robert Schlichter

Direktor/VP Marktplatz/Marketplace

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Lars Blinda

Direktor / VP Strategy & Sustainability | OTTO - Start up seit 1949 | Ex-BCG

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Mirko Krauel

Managing Director

Muttafa Ser

vice president

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Stefan Huebner

Vice President Logistic Management

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Nicolai Johannsen

Direktor / VP Consumer Interactions

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