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Bronwyn Erasmus

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Bronwyn Erasmus

Vice President of Service Excellence | AvidXchange, Inc.

Charlotte, North Carolina, United States

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Bronwyn Erasmus

Summary

Bronwyn Erasmus is a dynamic Vice President of Service Excellence at AvidXchange, Inc., with a strong foundation in agile methodologies and business process improvement. With over a decade of experience in custom computer programming services, Bronwyn has honed her skills in customer experience and operational efficiency, demonstrating a unique ability to lead high-performance teams. Her strategic mindset is complemented by a hands-on approach to problem-solving, making her an asset in fast-paced environments. Bronwyn's career trajectory includes impactful roles at Tesla and eBay, where she drove significant improvements in service operations and customer satisfaction. She holds a degree in Industrial & Systems Engineering from Texas A&M University, which underpins her analytical thinking and process-oriented mindset. Recognized for her leadership, she has received multiple awards, including the Avidxcellence awards, showcasing her commitment to excellence. Bronwyn's passion for innovation and customer-centric service continues to shape her professional journey.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Bronwyn Erasmus

Work Experience

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Vice President of Service Excellence at

AvidXchange, Inc.

April 2023 - Present

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Vice President of Process & Change Delivery at

AvidXchange, Inc.

October 2022 - April 2023

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Sr. Director of Process & Change Delivery at

AvidXchange, Inc.

March 2021 - October 2022

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Sr. Director of Supplier Payment Operations at

AvidXchange, Inc.

September 2020 - March 2021

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Director of Supplier Payment Operations at

AvidXchange, Inc.

March 2020 - September 2020

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Sr. Strategic Program Manager, Supplier Transformation at

AvidXchange, Inc.

February 2019 - March 2020

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Chief of Staff, Global Service Operations at

Tesla

June 2018 - January 2019

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Global Manager of Social & Executive Escalations and Utah Site Leader at

Tesla

November 2017 - June 2018

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Global Sr. Project Manager & B2C Initiative Partner at

eBay

February 2017 - November 2017

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Project Manager, Global Customer Experience at

eBay

March 2016 - February 2017

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Global Service Design Manager, Sell, Office of the President & Social Media at

eBay

November 2015 - March 2016

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Senior Team Leader, Office of the President, North America at

eBay

February 2015 - November 2015

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Senior Team Leader, Risk at

eBay

August 2013 - February 2015

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Training Team Leader, Risk, Policy, and eBay Buyer Protection at

eBay

July 2012 - August 2013

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Training & Coaching Team Leader, Fraud & Risk at

eBay

November 2011 - July 2012

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Training & Coaching Team Leader, Top Customer Care at

eBay

December 2010 - November 2011

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Top Customer Care Team Leader at

eBay

December 2009 - December 2010

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Top Customer Care Lead at

eBay

July 2009 - November 2009

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Top Customer Care Representative at

eBay

December 2008 - June 2009

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PowerSeller/Stores Customer Service Representative at

eBay

October 2008 - December 2008

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Trust & Safety Customer Service Representative at

eBay

June 2008 - October 2008

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Bronwyn Erasmus

Education

Texas A&M University, Industrial & Systems Engineering

January 2006 - January 2008

Frequently Asked Questions about Bronwyn Erasmus

What is Bronwyn Erasmus email address?

Bronwyn Erasmus's primary email address is ********@avidxchange.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Bronwyn Erasmus work for?

Bronwyn Erasmus is a Vice President of Service Excellence at AvidXchange, Inc., a company specializing in Prepackaged software.

Where Bronwyn Erasmus graduated from?

Bronwyn Erasmus holds a degree in from Texas A&M University.

How can I directly contact Bronwyn Erasmus?

To contact Bronwyn Erasmus directly, you can use the email address ********@avidxchange.com. Complete contact information is available upon registration with Muraena.

Who is Bronwyn Erasmus?

Bronwyn Erasmus is a dynamic Vice President of Service Excellence at AvidXchange, Inc., with a strong foundation in agile methodologies and business process improvement. With over a decade of experience in custom computer programming services, Bronwyn has honed her skills in customer experience and operational efficiency, demonstrating a unique ability to lead high-performance teams. Her strategic mindset is complemented by a hands-on approach to problem-solving, making her an asset in fast-paced environments. Bronwyn's career trajectory includes impactful roles at Tesla and eBay, where she drove significant improvements in service operations and customer satisfaction. She holds a degree in Industrial & Systems Engineering from Texas A&M University, which underpins her analytical thinking and process-oriented mindset. Recognized for her leadership, she has received multiple awards, including the Avidxcellence awards, showcasing her commitment to excellence. Bronwyn's passion for innovation and customer-centric service continues to shape her professional journey.

Bronwyn`s contact details

mail

********@avidxchange.com

********@ebay.com

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Rick Weir

SVP of Marketing

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