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Charmaine Taylor

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Charmaine Taylor

SVP, Loyalty Marketing and Strategic Partnerships | Wyndham Hotels & Resorts

United States

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Charmaine Taylor

Summary

Charmaine Taylor is a transformational leader with over 20 years of experience in the management, scientific, and technical consulting services industry. She has a strong focus on enhancing customer experience and operational excellence, successfully leading teams in both startup and established environments. Charmaine's impressive career trajectory includes senior leadership roles in renowned organizations such as Wyndham Hotels and Resorts and Deloitte Consulting. Her expertise spans a wide array of areas including business strategy, customer satisfaction, and strategic partnerships. Charmaine holds an MBA from Harvard Business School and a Bachelor's degree in Organizational Behavior from the University of Pennsylvania. Known for her innovative approach, she has effectively driven growth and process improvements across diverse sectors including hospitality and healthcare. Charmaine is also actively involved in board-level discussions, contributing to diversity and inclusion initiatives. Her passion for customer-centric solutions and operational efficiency sets her apart in her field.

General

Generalist

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Innovation

Organisational experience

Startup Experience

Corporate Experience

Consulting Experience

Charmaine Taylor

Work Experience

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SVP, Loyalty Marketing and Strategic Partnerships at

Wyndham Hotels & Resorts

November 2023 - Present

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SVP, Head of Member Experience at

Calibrate

January 2022 - October 2023

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SVP Service Partner Marketing & Experience at

Arise

January 2020 - January 2022

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Vice President Operations at

IHG Hotels & Resorts

January 2018 - January 2020

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Chief Experience Officer at

CarePoint Health System

January 2018 - January 2019

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Executive Vice President of Customer Experience at

Envision by WorldStrides

January 2016 - January 2018

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SVP Customer Experience at

CLEAR

January 2015 - January 2016

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SVP Operations at

CLEAR

January 2014 - January 2015

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VP Operations at

CLEAR

January 2013 - January 2014

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General Manager, Sheraton Boston Hotel at

Starwood Hotels & Resorts Worldwide, Inc.

January 2012 - June 2013

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GM, W Times Square at

Starwood Hotels & Resorts Worldwide, Inc.

January 2011 - January 2012

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Director of Operations, W Union Square at

Starwood Hotels & Resorts Worldwide, Inc.

January 2010 - January 2012

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Director of Rooms, Sheraton Boston Hotel at

Starwood Hotels & Resorts Worldwide, Inc.

January 2009 - January 2010

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Chief of Staff, President North America Operations (Director, Operations & Owner Relations) at

Starwood Hotels & Resorts Worldwide, Inc.

January 2005 - January 2009

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Senior Strategy Consultant at

Deloitte

January 2000 - January 2004

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Charmaine Taylor

Education

Harvard Business School, Mba

January 2004 - January 2006

University of Pennsylvania, Bachelor's Degree

January 1996 - January 2000

Frequently Asked Questions about Charmaine Taylor

What company does Charmaine Taylor work for?

Charmaine Taylor is a SVP, Loyalty Marketing and Strategic Partnerships at Wyndham Hotels & Resorts, a company specializing in Hotels & motels.

Where Charmaine Taylor graduated from?

Charmaine Taylor holds a degree in General Management from Harvard Business School.

Who is Charmaine Taylor?

Charmaine Taylor is a transformational leader with over 20 years of experience in the management, scientific, and technical consulting services industry. She has a strong focus on enhancing customer experience and operational excellence, successfully leading teams in both startup and established environments. Charmaine's impressive career trajectory includes senior leadership roles in renowned organizations such as Wyndham Hotels and Resorts and Deloitte Consulting. Her expertise spans a wide array of areas including business strategy, customer satisfaction, and strategic partnerships. Charmaine holds an MBA from Harvard Business School and a Bachelor's degree in Organizational Behavior from the University of Pennsylvania. Known for her innovative approach, she has effectively driven growth and process improvements across diverse sectors including hospitality and healthcare. Charmaine is also actively involved in board-level discussions, contributing to diversity and inclusion initiatives. Her passion for customer-centric solutions and operational efficiency sets her apart in her field.

Charmaine`s contact details

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