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Christopher Munsell

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Christopher Munsell

Internet Systems Engineer | Wells Fargo

Minnesota, Minneapolis, United States

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Christopher Munsell

Summary

Christopher Munsell is a seasoned technology consultant with extensive experience in the contact center and customer experience domains, particularly in the Japanese market. He has held key roles in various organizations, including Genesys and Wells Fargo, where he has been instrumental in driving digital transformation and product management initiatives. Fluent in both English and Japanese, Christopher effectively bridges cultural and technical gaps in international business contexts. His diverse background encompasses technical account management, product strategy, and sales engineering, showcasing his versatility in adapting to different roles and industries. Christopher's educational credentials include executive training at Stanford, further enhancing his strategic approach to corporate innovation. He is particularly passionate about leveraging technology to improve customer experiences and operational efficiencies. Outside of work, he enjoys fishing and exploring new technologies, reflecting his balanced approach to life and work.

General

Generalist

Technical Background

Leadership Experience

Moderate Tenure

Immigrant

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Startup Experience

Christopher Munsell

Work Experience

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Internet Systems Engineer at

Exodus Communications

August 2001 - June 2002

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Service Manager at

EXUS

June 2002 - December 2003

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APAC Product & Pre-Sales Manager at

Witness Systems

January 2004 - June 2007

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Mgr., Sales Engineering - Japan at

LiteScape Technologies

July 2007 - December 2008

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Pre-Sales Manager at

Opera

December 2008 - February 2010

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Senior Systems Engineer - JAPAC at

SGI

March 2010 - October 2010

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Technical Account Manager at

InnoPath Software

October 2010 - March 2012

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Technical Account Manager / Customer Success at

Genesys

March 2012 - September 2016

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CTO - Japan / Customer Success at

Genesys

September 2016 - April 2022

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Director, Product Management at

Genesys

April 2022 - November 2022

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Director, CCaaS Product Strategy at

Foundever

February 2023 - June 2023

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Private Projects at

Company

July 2023 - September 2023

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Senior Technology Business Systems Consultant :: Contact Center Transformation at

Wells Fargo

October 2023 - Present

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Christopher Munsell

Education

Stanford Graduate School of Business, Executive Certificate - L.E.A.D. / Corporate Innovation

January 2017 - January 2018

Stanford University

January 2012 - January 2012

San Diego State University, B.S., Management Information Systems

January 1997 - January 2000

Frequently Asked Questions about Christopher Munsell

What is Christopher Munsell email address?

Christopher Munsell's primary email address is *******************@genesys.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Christopher Munsell work for?

Christopher Munsell is a Internet Systems Engineer at Wells Fargo.

Where Christopher Munsell graduated from?

Christopher Munsell holds a degree in from Stanford Graduate School of Business.

How can I directly contact Christopher Munsell?

To contact Christopher Munsell directly, you can use the email address *******************@genesys.com. Complete contact information is available upon registration with Muraena.

Is Christopher Munsell an immigrant?

Yes, Christopher Munsell is an immigrant and currently based in United States

Who is Christopher Munsell?

Christopher Munsell is a seasoned technology consultant with extensive experience in the contact center and customer experience domains, particularly in the Japanese market. He has held key roles in various organizations, including Genesys and Wells Fargo, where he has been instrumental in driving digital transformation and product management initiatives. Fluent in both English and Japanese, Christopher effectively bridges cultural and technical gaps in international business contexts. His diverse background encompasses technical account management, product strategy, and sales engineering, showcasing his versatility in adapting to different roles and industries. Christopher's educational credentials include executive training at Stanford, further enhancing his strategic approach to corporate innovation. He is particularly passionate about leveraging technology to improve customer experiences and operational efficiencies. Outside of work, he enjoys fishing and exploring new technologies, reflecting his balanced approach to life and work.

Christopher`s contact details

mail

*******************@genesys.com

Colleagues

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Haranath Thota

Assistant System Engineer

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Hari Gandhe

Engineer

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Hari Kunadharaju

Senior Softwrare Engineer

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Harikesh Singh

Research Associate

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Harlan Levy

Director of Government Affairs

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Harold Lorenzo

Manufacturing Engineer

Harry Shaw

Managing Director

Harsh Wardhan

Software Engineer

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Hasan Naeem

Research Analyst

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Kim Hathaway

Instructional Assistant

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