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Christopher Small

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Christopher Small

Vice President, Customer Experience Operations | Agero, Inc.

Wakefield, Massachusetts, United States

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Christopher Small

Summary

Christopher Small is a seasoned professional with over 20 years of experience in customer experience and product management at Agero, Inc. He began his career as a summer intern and has since climbed the ranks to become Vice President of Customer Experience, showcasing his dedication and passion for the field. Christopher specializes in leveraging data and voice of the customer insights to drive process improvements and enhance client relationships. His expertise in NPS and VOC makes him a valuable asset in understanding and transforming customer interactions. In addition to his professional accomplishments, he holds a B.M. in Production and Engineering from Berklee College of Music, reflecting a unique blend of creativity and analytical skills. He is also a Six Sigma Specialist, underscoring his commitment to quality and operational excellence. Outside of work, Christopher enjoys music and design thinking, which fuel his innovative approach to customer service.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Christopher Small

Work Experience

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Vice President, Customer Experience Operations at

Agero, Inc.

September 2022 - Present

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Vice President, CX Product at

Agero, Inc.

January 2020 - Present

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Vice President - End to End Customer Experience at

Agero, Inc.

November 2015 - January 2020

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Vice President - Network Management at

Agero, Inc.

November 2014 - November 2015

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Vice President - Business Intelligence at

Agero, Inc.

May 2013 - November 2014

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Director - Customer Experience at

Agero, Inc.

September 2011 - May 2013

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Regional Manager at

Agero, Inc.

November 2008 - September 2011

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Network Manager at

Agero, Inc.

April 2005 - November 2008

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Network Specialist at

Agero, Inc.

January 2004 - April 2005

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Customer Care Specialist at

Agero, Inc.

September 2001 - January 2004

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Christopher Small

Education

Berklee College of Music, B.M.

January 1997 - January 2001

Frequently Asked Questions about Christopher Small

What is Christopher Small email address?

Christopher Small's primary email address is ******@agero.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Christopher Small work for?

Christopher Small is a Vice President, Customer Experience Operations at Agero, Inc., a company specializing in Computer Systems Design & Related Services.

Where Christopher Small graduated from?

Christopher Small holds a degree in Production And Engineering from Berklee College of Music.

How can I directly contact Christopher Small?

To contact Christopher Small directly, you can use the email address ******@agero.com. Complete contact information is available upon registration with Muraena.

Who is Christopher Small?

Christopher Small is a seasoned professional with over 20 years of experience in customer experience and product management at Agero, Inc. He began his career as a summer intern and has since climbed the ranks to become Vice President of Customer Experience, showcasing his dedication and passion for the field. Christopher specializes in leveraging data and voice of the customer insights to drive process improvements and enhance client relationships. His expertise in NPS and VOC makes him a valuable asset in understanding and transforming customer interactions. In addition to his professional accomplishments, he holds a B.M. in Production and Engineering from Berklee College of Music, reflecting a unique blend of creativity and analytical skills. He is also a Six Sigma Specialist, underscoring his commitment to quality and operational excellence. Outside of work, Christopher enjoys music and design thinking, which fuel his innovative approach to customer service.

Christopher`s contact details

mail

******@agero.com

******@crosscountry-auto.com

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