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Cindy Terapak Shrm-Cp

Cindy Terapak Shrm-Cp

Co-Founder, Chief People Officer | CertainlyCX

Columbus, Ohio, United States

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Cindy Terapak Shrm-Cp

Summary

Cindy Terapak is a seasoned professional with over 15 years of extensive experience in customer service leadership, specializing in enhancing customer retention and driving revenue growth. As the Co-Founder and Chief People Officer at CertainlyCX, she is dedicated to delivering exceptional omnichannel service. Her career spans various roles in the recreational vehicle and retail sectors, where she has successfully minimized employee turnover and improved team performance. Cindy's expertise encompasses a wide range of areas, including employee training, strategic planning, and operations management. She has held leadership positions in notable companies such as Eretailing Associates, DSW, and Gap Inc., showcasing her versatility and commitment to excellence. With a strong emphasis on coaching and people development, she is passionate about fostering a culture of customer satisfaction and operational efficiency. Cindy holds a degree from Missouri State University, further solidifying her foundation in business leadership.

General

Generalist

Leadership Experience

Moderate Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Startup Experience

Corporate Experience

Cindy Terapak Shrm-Cp

Work Experience

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Co-Founder, Chief People Officer at

CertainlyCX

January 2022 - Present

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Head of Employee + Customer Experience at

eRetailing Associates LLC

July 2019 - March 2022

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Customer Experience Manager at

eRetailing Associates LLC

June 2015 - July 2019

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Supervisor, Call Center Customer Service at

Designer Brands

January 2008 - May 2015

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Supervisor, Call Center Customer Service at

Gap, Inc.

January 2006 - January 2008

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General Manager at

Skechers

January 2004 - January 2006

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General Manager at

Aerosoles

January 1997 - January 2004

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Cindy Terapak Shrm-Cp

Education

Missouri State University

January 1996 - January 1998

Frequently Asked Questions about Cindy Terapak Shrm-Cp

What is Cindy Terapak Shrm-Cp email address?

Cindy Terapak Shrm-Cp's primary email address is ******@certainlycx.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Cindy Terapak Shrm-Cp work for?

Cindy Terapak Shrm-Cp is a Co-Founder, Chief People Officer at CertainlyCX, a company specializing in Management, Scientific, & Technical Consulting Services.

Where Cindy Terapak Shrm-Cp graduated from?

Cindy Terapak Shrm-Cp holds a degree in from Missouri State University.

How can I directly contact Cindy Terapak Shrm-Cp?

To contact Cindy Terapak Shrm-Cp directly, you can use the email address ******@certainlycx.com. Complete contact information is available upon registration with Muraena.

Who is Cindy Terapak Shrm-Cp?

Cindy Terapak is a seasoned professional with over 15 years of extensive experience in customer service leadership, specializing in enhancing customer retention and driving revenue growth. As the Co-Founder and Chief People Officer at CertainlyCX, she is dedicated to delivering exceptional omnichannel service. Her career spans various roles in the recreational vehicle and retail sectors, where she has successfully minimized employee turnover and improved team performance. Cindy's expertise encompasses a wide range of areas, including employee training, strategic planning, and operations management. She has held leadership positions in notable companies such as Eretailing Associates, DSW, and Gap Inc., showcasing her versatility and commitment to excellence. With a strong emphasis on coaching and people development, she is passionate about fostering a culture of customer satisfaction and operational efficiency. Cindy holds a degree from Missouri State University, further solidifying her foundation in business leadership.

Cindy`s contact details

mail

******@certainlycx.com

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