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Colleen Ayres
Colleen Ayres
VP of Customer Success | Glia
North Andover, Massachusetts, United States
Colleen Ayres
Summary
Colleen Ayres is a seasoned professional in Customer Success, currently serving as the VP of Customer Success at Glia. With a strong background in account management and SaaS, she has a proven track record of building and optimizing customer success programs that enhance retention and satisfaction. Colleen's unique blend of operations acumen and analytical skills enables her to tackle complex challenges in customer journeys, driving continuous improvement and innovation. She has successfully established customer success teams across multiple geographies and developed robust training programs to cultivate top talent in the field. Her educational background includes an MBA focused on Marketing and Entrepreneurship from Babson College and a double major in Spanish and Human Factors Engineering from Tufts University. Colleen's passion for delivering exceptional customer experiences is evident in her strategic initiatives and leadership roles throughout her career. She is also an advocate for leveraging technology to enhance customer interactions and outcomes.
Colleen Ayres
Work Experience
VP of Customer Success at
Glia
October 2020 - Present
Director, Customer Success Strategy and Operations at
Genesys
January 2018 - October 2020
Senior Customer Success Manager at
Genesys
July 2015 - December 2017
Marketing Director at
PanelClaw North America - An Enstall Company
October 2012 - July 2015
Senior Product Marketing Manager at
Mimio
March 2011 - October 2012
Senior Product Marketing Manager at
Soundbite Communications
September 2008 - March 2011
Product Manager at
Agero, Inc.
July 2004 - August 2008
Director of Product Marketing at
Iperia
September 1999 - July 2004
Project Manager at
Mavenir
March 1999 - September 1999
Quality Assurance at
Boston Technology Corporation
March 1997 - March 1999
Colleen Ayres
Education
Babson College - Franklin W. Olin Graduate School of Business, Mba
January 2000 - January 2005
Tufts University, Bs
January 1992 - January 1996
Frequently Asked Questions about Colleen Ayres
What is Colleen Ayres email address?
Colleen Ayres's primary email address is *************@glia.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Colleen Ayres work for?
Colleen Ayres is a VP of Customer Success at Glia, a company specializing in Custom computer programming services.
Where Colleen Ayres graduated from?
Colleen Ayres holds a degree in Marketing And Entrepreneurship from Babson College - Franklin W. Olin Graduate School of Business.
How can I directly contact Colleen Ayres?
To contact Colleen Ayres directly, you can use the email address *************@glia.com. Complete contact information is available upon registration with Muraena.
Who is Colleen Ayres?
Colleen Ayres is a seasoned professional in Customer Success, currently serving as the VP of Customer Success at Glia. With a strong background in account management and SaaS, she has a proven track record of building and optimizing customer success programs that enhance retention and satisfaction. Colleen's unique blend of operations acumen and analytical skills enables her to tackle complex challenges in customer journeys, driving continuous improvement and innovation. She has successfully established customer success teams across multiple geographies and developed robust training programs to cultivate top talent in the field. Her educational background includes an MBA focused on Marketing and Entrepreneurship from Babson College and a double major in Spanish and Human Factors Engineering from Tufts University. Colleen's passion for delivering exceptional customer experiences is evident in her strategic initiatives and leadership roles throughout her career. She is also an advocate for leveraging technology to enhance customer interactions and outcomes.
Colleen`s contact details
*************@glia.com
Colleagues
SVP of Finance & Sales Ops
VP, Brand & Integrated Marketing
VP, Technology Strategy
VP of Customer Success, Strategic Accounts
Limited Partner, Stage 2 Capital Catalyst
Limited Partner
CTO & Co-Founder
Chief Marketing Officer
VP Product Marketing
Chief Executive Officer