Directory

>

Colleen Ayres

avatar

Colleen Ayres

VP of Customer Success | Glia

North Andover, Massachusetts, United States

View contact details (it's free)

Colleen Ayres

Summary

Colleen Ayres is a seasoned professional in Customer Success, currently serving as the VP of Customer Success at Glia. With a strong background in account management and SaaS, she has a proven track record of building and optimizing customer success programs that enhance retention and satisfaction. Colleen's unique blend of operations acumen and analytical skills enables her to tackle complex challenges in customer journeys, driving continuous improvement and innovation. She has successfully established customer success teams across multiple geographies and developed robust training programs to cultivate top talent in the field. Her educational background includes an MBA focused on Marketing and Entrepreneurship from Babson College and a double major in Spanish and Human Factors Engineering from Tufts University. Colleen's passion for delivering exceptional customer experiences is evident in her strategic initiatives and leadership roles throughout her career. She is also an advocate for leveraging technology to enhance customer interactions and outcomes.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Colleen Ayres

Work Experience

company logo

VP of Customer Success at

Glia

October 2020 - Present

company logo

Director, Customer Success Strategy and Operations at

Genesys

January 2018 - October 2020

company logo

Senior Customer Success Manager at

Genesys

July 2015 - December 2017

company logo

Marketing Director at

PanelClaw North America - An Enstall Company

October 2012 - July 2015

company logo

Senior Product Marketing Manager at

Mimio

March 2011 - October 2012

💼

Senior Product Marketing Manager at

Soundbite Communications

September 2008 - March 2011

company logo

Product Manager at

Agero, Inc.

July 2004 - August 2008

company logo

Director of Product Marketing at

Iperia

September 1999 - July 2004

company logo

Project Manager at

Mavenir

March 1999 - September 1999

💼

Quality Assurance at

Boston Technology Corporation

March 1997 - March 1999

Logos provided by Logo.dev

Colleen Ayres

Education

Tufts University, Bs

January 1992 - January 1996

Frequently Asked Questions about Colleen Ayres

What is Colleen Ayres email address?

Colleen Ayres's primary email address is *************@glia.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Colleen Ayres work for?

Colleen Ayres is a VP of Customer Success at Glia, a company specializing in Custom computer programming services.

Where Colleen Ayres graduated from?

Colleen Ayres holds a degree in Marketing And Entrepreneurship from Babson College - Franklin W. Olin Graduate School of Business.

How can I directly contact Colleen Ayres?

To contact Colleen Ayres directly, you can use the email address *************@glia.com. Complete contact information is available upon registration with Muraena.

Who is Colleen Ayres?

Colleen Ayres is a seasoned professional in Customer Success, currently serving as the VP of Customer Success at Glia. With a strong background in account management and SaaS, she has a proven track record of building and optimizing customer success programs that enhance retention and satisfaction. Colleen's unique blend of operations acumen and analytical skills enables her to tackle complex challenges in customer journeys, driving continuous improvement and innovation. She has successfully established customer success teams across multiple geographies and developed robust training programs to cultivate top talent in the field. Her educational background includes an MBA focused on Marketing and Entrepreneurship from Babson College and a double major in Spanish and Human Factors Engineering from Tufts University. Colleen's passion for delivering exceptional customer experiences is evident in her strategic initiatives and leadership roles throughout her career. She is also an advocate for leveraging technology to enhance customer interactions and outcomes.

Colleen`s contact details

mail

*************@glia.com

Colleagues

avatar
Parag Rajpal

SVP of Finance & Sales Ops

avatar
Alexandra Mack

VP, Brand & Integrated Marketing

avatar
Felix Wyss

VP, Technology Strategy

avatar
Ron Mantel

VP of Customer Success, Strategic Accounts

avatar
Danny Schonfeld

Limited Partner, Stage 2 Capital Catalyst

avatar
John Fernandez

Limited Partner

avatar
Carlos Paniagua

CTO & Co-Founder

avatar
Rebecca Martin

Chief Marketing Officer

avatar
Tejus Korde

VP Product Marketing

avatar
David Atmaram Satterwhite

Chief Executive Officer

View Contact details (it's free)
Request Profile Removal