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Courtney Franklin

Courtney Franklin

Vice President of Call Center Operations | ResortCom

Las Vegas, Nevada, United States

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Courtney Franklin

Summary

Courtney Franklin is a seasoned professional in the hospitality industry, currently serving as the Vice President of Call Center Operations at ResortCom. With a strong focus on customer satisfaction and operational efficiency, Courtney has a proven track record of managing cost-effective operations while enhancing service quality. She possesses excellent judgment and decision-making skills, which have been key in navigating diverse cultural and business environments. Her leadership style emphasizes staff development and team-building, fostering a motivated workforce that drives performance metrics. Courtney's educational background includes a Master of Science in Organizational Development, equipping her with strategic insights into organizational behavior. Her career spans various roles in hospitality, showcasing her adaptability and extensive experience. She has also held leadership positions in marketing and sales, further broadening her expertise in customer engagement and operational management. Passionate about the hospitality sector, Courtney is committed to continuous improvement and innovation in service delivery.

General

Generalist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Courtney Franklin

Work Experience

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Vice President of Call Center Operations at

ResortCom

January 2020 - Present

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AVP of Call Center Operations at

ResortCom International

December 2017 - January 2020

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Call Center Director at

ResortCom International

August 2015 - January 2020

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Sales Manager at

Pure Essence Labs

March 2015 - August 2015

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Contact Center Manager at

Great Wolf Lodge

February 2010 - December 2014

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Marketing Manager- Customer Contact Center at

Great Wolf Resorts

June 2008 - February 2010

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Marketing Coordinator at

Great Wolf Resorts

April 2005 - June 2008

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Courtney Franklin

Education

Edgewood College, Master Of Science (Ms)

January 2012 - January 2014

University of Wisconsin–Whitewater, Bachelor Of Arts (Ba)

January 1998 - January 2003

Frequently Asked Questions about Courtney Franklin

What is Courtney Franklin email address?

Courtney Franklin's primary email address is *********@resortcom.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Courtney Franklin work for?

Courtney Franklin is a Vice President of Call Center Operations at ResortCom, a company specializing in Monetary Authorities-Central Bank.

Where Courtney Franklin graduated from?

Courtney Franklin holds a degree in Organizational Development from Edgewood College.

How can I directly contact Courtney Franklin?

To contact Courtney Franklin directly, you can use the email address *********@resortcom.com. Complete contact information is available upon registration with Muraena.

Who is Courtney Franklin?

Courtney Franklin is a seasoned professional in the hospitality industry, currently serving as the Vice President of Call Center Operations at ResortCom. With a strong focus on customer satisfaction and operational efficiency, Courtney has a proven track record of managing cost-effective operations while enhancing service quality. She possesses excellent judgment and decision-making skills, which have been key in navigating diverse cultural and business environments. Her leadership style emphasizes staff development and team-building, fostering a motivated workforce that drives performance metrics. Courtney's educational background includes a Master of Science in Organizational Development, equipping her with strategic insights into organizational behavior. Her career spans various roles in hospitality, showcasing her adaptability and extensive experience. She has also held leadership positions in marketing and sales, further broadening her expertise in customer engagement and operational management. Passionate about the hospitality sector, Courtney is committed to continuous improvement and innovation in service delivery.

Courtney`s contact details

mail

*********@resortcom.com

Colleagues

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Robert Kania

Chief Financial Officer & Treasurer - Private Client Division

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Michael Flannery

Vice President of Information Technology

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Dennis Morrissey

Chief Operating Officer

Curtis Parker Mpa

Vice President of Human Resources, Payroll & Facilities

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