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Courtney Franklin
Courtney Franklin
Vice President of Call Center Operations | ResortCom
Las Vegas, Nevada, United States
Courtney Franklin
Summary
Courtney Franklin is a seasoned professional in the hospitality industry, currently serving as the Vice President of Call Center Operations at ResortCom. With a strong focus on customer satisfaction and operational efficiency, Courtney has a proven track record of managing cost-effective operations while enhancing service quality. She possesses excellent judgment and decision-making skills, which have been key in navigating diverse cultural and business environments. Her leadership style emphasizes staff development and team-building, fostering a motivated workforce that drives performance metrics. Courtney's educational background includes a Master of Science in Organizational Development, equipping her with strategic insights into organizational behavior. Her career spans various roles in hospitality, showcasing her adaptability and extensive experience. She has also held leadership positions in marketing and sales, further broadening her expertise in customer engagement and operational management. Passionate about the hospitality sector, Courtney is committed to continuous improvement and innovation in service delivery.
Courtney Franklin
Work Experience
Vice President of Call Center Operations at
ResortCom
January 2020 - Present
AVP of Call Center Operations at
ResortCom International
December 2017 - January 2020
Call Center Director at
ResortCom International
August 2015 - January 2020
Sales Manager at
Pure Essence Labs
March 2015 - August 2015
Contact Center Manager at
Great Wolf Lodge
February 2010 - December 2014
Marketing Manager- Customer Contact Center at
Great Wolf Resorts
June 2008 - February 2010
Marketing Coordinator at
Great Wolf Resorts
April 2005 - June 2008
Courtney Franklin
Education
Edgewood College, Master Of Science (Ms)
January 2012 - January 2014
University of Wisconsin–Whitewater, Bachelor Of Arts (Ba)
January 1998 - January 2003
Frequently Asked Questions about Courtney Franklin
What is Courtney Franklin email address?
Courtney Franklin's primary email address is *********@resortcom.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Courtney Franklin work for?
Courtney Franklin is a Vice President of Call Center Operations at ResortCom, a company specializing in Monetary Authorities-Central Bank.
Where Courtney Franklin graduated from?
Courtney Franklin holds a degree in Organizational Development from Edgewood College.
How can I directly contact Courtney Franklin?
To contact Courtney Franklin directly, you can use the email address *********@resortcom.com. Complete contact information is available upon registration with Muraena.
Who is Courtney Franklin?
Courtney Franklin is a seasoned professional in the hospitality industry, currently serving as the Vice President of Call Center Operations at ResortCom. With a strong focus on customer satisfaction and operational efficiency, Courtney has a proven track record of managing cost-effective operations while enhancing service quality. She possesses excellent judgment and decision-making skills, which have been key in navigating diverse cultural and business environments. Her leadership style emphasizes staff development and team-building, fostering a motivated workforce that drives performance metrics. Courtney's educational background includes a Master of Science in Organizational Development, equipping her with strategic insights into organizational behavior. Her career spans various roles in hospitality, showcasing her adaptability and extensive experience. She has also held leadership positions in marketing and sales, further broadening her expertise in customer engagement and operational management. Passionate about the hospitality sector, Courtney is committed to continuous improvement and innovation in service delivery.
Courtney`s contact details
*********@resortcom.com
Colleagues
Chief Financial Officer & Treasurer - Private Client Division
Vice President of Information Technology
Chief Operating Officer
Vice President of Human Resources, Payroll & Facilities