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Dan Herd

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Dan Herd

VP, Global Customer Success | Outreach

Atlanta, Georgia, United States

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Dan Herd

Summary

Dan Herd is a seasoned leader in customer success and account management, currently serving as the VP of Global Customer Success at Outreach. With a career spanning over two decades, he has a proven track record of driving retention and expansion strategies in high-growth environments. His extensive experience includes collaborating with C-suite executives across various industries, particularly in enterprise software and consulting. Dan is recognized for his ability to build and lead top-performing teams, leveraging data-driven insights to enhance customer engagement and experience. His international background in scaling operations across North America, APAC, and EMEA adds a global perspective to his leadership style. Dan holds an MBA with a concentration in finance and has contributed to several publications on risk management and enterprise risk culture. He is passionate about developing innovative solutions that align business outcomes with customer success.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Startup Experience

Dan Herd

Work Experience

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VP, Global Customer Success at

Outreach

August 2024 - Present

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Customer Success Coach at

SALES IMPACT ACADEMY LTD

July 2023 - Present

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Executive Member at

The Pavilion Adult Care Facility

June 2021 - Present

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RVP, Enterprise and Strategic Customer Success at

Outreach

November 2022 - July 2024

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RVP, Strategic Accounts at

WorkBoard

January 2022 - November 2022

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RVP, Southeast at

WorkBoard

May 2021 - January 2022

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VP, Advisory at

Gartner

June 2018 - May 2021

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Practice Leader and Head of Advisory, APAC at

Gartner

May 2016 - June 2018

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Senior Executive Advisor at

Gartner

February 2012 - May 2016

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Public Policy and Government Affairs Director- Finance and Legal Practice at

Gartner

August 2010 - February 2012

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Senior Public Policy Analyst at

FactSet

March 2007 - August 2010

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Investment Analyst at

AON Risk Services Inc of Ohio

June 2005 - March 2007

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Account Manager at

Aon Association Services

April 2004 - June 2005

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Business Development Representative at

Gartner

June 2003 - April 2004

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Dan Herd

Education

UNC Charlotte Belk College of Business, B.S.

Mercer University Stetson-Hatcher School of Business, Mba

Frequently Asked Questions about Dan Herd

What is Dan Herd email address?

Dan Herd's primary email address is ********@outreach.io. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Dan Herd work for?

Dan Herd is a VP, Global Customer Success at Outreach, a company specializing in Prepackaged software.

Where Dan Herd graduated from?

Dan Herd holds a degree in Finance And Political Science from UNC Charlotte Belk College of Business.

How can I directly contact Dan Herd?

To contact Dan Herd directly, you can use the email address ********@outreach.io. Complete contact information is available upon registration with Muraena.

Who is Dan Herd?

Dan Herd is a seasoned leader in customer success and account management, currently serving as the VP of Global Customer Success at Outreach. With a career spanning over two decades, he has a proven track record of driving retention and expansion strategies in high-growth environments. His extensive experience includes collaborating with C-suite executives across various industries, particularly in enterprise software and consulting. Dan is recognized for his ability to build and lead top-performing teams, leveraging data-driven insights to enhance customer engagement and experience. His international background in scaling operations across North America, APAC, and EMEA adds a global perspective to his leadership style. Dan holds an MBA with a concentration in finance and has contributed to several publications on risk management and enterprise risk culture. He is passionate about developing innovative solutions that align business outcomes with customer success.

Dan`s contact details

mail

********@outreach.io

********@salesimpact.io

Colleagues

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Sheri Hedlund

Vice President of Global Sales

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Hadi Partovi

Member Board of Directors

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Abhijit Mitra

Chief Executive Officer

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Leslie Pendergrast

Chief People Officer

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Melissa Fisher

CFO Advisory Board Member

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Bernie Reeder

Vice President of Growth Marketing

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David Kelly

VP of Revenue Operations & Enablement (and Chief of Staff)

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Elizabeth Dailing

Vice President of Product Marketing & Strategy

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