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Darren Swanson

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Darren Swanson

Vice President of Customer Experience | ASAPP

United States

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Darren Swanson

Summary

Darren Swanson is a seasoned operations executive with a wealth of experience in customer experience management and business process outsourcing. Currently serving as the Vice President of Customer Experience at ASAPP, he has a proven track record in leading large-scale operations, enhancing customer satisfaction, and driving employee engagement. His expertise spans across multiple sectors, including telecommunications and technology, where he has successfully managed multimillion-dollar budgets and complex client relationships. With a strong focus on strategic planning and operational excellence, Darren has consistently improved performance metrics and reduced costs in various roles. His educational background in Architecture and an MBA with a focus on Management and Finance provides a unique perspective on problem-solving and innovation in operations. Beyond his professional life, he is an avid golfer and maintains an active lifestyle, balancing work with personal wellness.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Darren Swanson

Work Experience

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Vice President of Customer Experience at

ASAPP

November 2020 - Present

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Vice President Operations at

HGS - Hinduja Global Solutions

August 2019 - November 2020

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Senior Vice President Strategic Client and Operations Management at

Foundever (fmr Sitel Corporation)

December 2016 - March 2019

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Vice President of Operations at

DISH Network

February 2009 - November 2016

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Vice President of Global Operations at

TTEC Holdings, Inc.

August 2000 - February 2009

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Executive Director/Director of Global Operations at

TTEC Holdings, Inc.

August 2004 - October 2007

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Site Director at

TTEC Holdings, Inc.

June 2002 - July 2004

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Senior Manager at

Nextel™️ Communications

August 2000 - May 2002

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Program Manager at

Aon Innovative Solutions

September 1998 - July 2000

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Sales Manager at

Knowledge Alliance

February 1998 - July 1998

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Call Center Unit Manager at

Citicorp Diners Club

January 1996 - January 1998

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Assistant Manager at

Gotham Soccer

January 1994 - December 1995

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Facilities Manager at

Hyland Hills Parks & Recreation District

January 1992 - January 1994

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Accounts Payable/Receivable Specialist at

Hyland Hills Parks & Recreation District

January 1991 - January 1992

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Draftsman at

Keeney Design

January 1990 - January 1991

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Darren Swanson

Education

University of Colorado Denver, Mba

January 1993 - January 1995

University of Nebraska-Lincoln, Bachelor Of Science (Bs)

January 1985 - January 1989

Frequently Asked Questions about Darren Swanson

What is Darren Swanson email address?

Darren Swanson's primary email address is ********@enterprise.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Darren Swanson work for?

Darren Swanson is a Vice President of Customer Experience at ASAPP, a company specializing in Custom computer programming services.

Where Darren Swanson graduated from?

Darren Swanson holds a degree in Management, Finance, Economics, Accounting from University of Colorado Denver.

How can I directly contact Darren Swanson?

To contact Darren Swanson directly, you can use the email address ********@enterprise.com. Complete contact information is available upon registration with Muraena.

Who is Darren Swanson?

Darren Swanson is a seasoned operations executive with a wealth of experience in customer experience management and business process outsourcing. Currently serving as the Vice President of Customer Experience at ASAPP, he has a proven track record in leading large-scale operations, enhancing customer satisfaction, and driving employee engagement. His expertise spans across multiple sectors, including telecommunications and technology, where he has successfully managed multimillion-dollar budgets and complex client relationships. With a strong focus on strategic planning and operational excellence, Darren has consistently improved performance metrics and reduced costs in various roles. His educational background in Architecture and an MBA with a focus on Management and Finance provides a unique perspective on problem-solving and innovation in operations. Beyond his professional life, he is an avid golfer and maintains an active lifestyle, balancing work with personal wellness.

Darren`s contact details

mail

********@enterprise.com

**************@dishnetwork.com

**************@dish.com

**************@teamhgs.com

********@asapp.com

Colleagues

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S Branavan

VP Research

Sara Hanley

VP of Growth Marketing

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Priya Sawant

Vice President, Platform and Infrastructure

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Priya Vijayarajendran

Interim Chief Executive Officer & President Technology

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Jo-Anne Sinclair

Chief Legal Officer

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Max Black

Vice President, Sales

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Mackenzie Smith

VP, Customer Delivery

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Chris Arnold

Vice President CX Strategy

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Brad Stell

VP, Product Design

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