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Dennis Fitzgerald

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Dennis Fitzgerald

Vice President of Servicing | Reach Financial

Naples, Florida, United States

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Dennis Fitzgerald

Summary

Dennis Fitzgerald is a seasoned executive with over 20 years of experience in customer experience and collections, currently serving as the Vice President of Servicing at Reach Financial. He has a proven track record in leading high-performing teams and optimizing operational efficiency in fast-paced environments. Dennis is known for his analytical skills and ability to implement innovative solutions that enhance customer engagement. His leadership style is characterized by a focus on coaching and empowering his team, which has led to numerous awards, including the Silver Stevie for Customer Service Executive of the Year. He has successfully built and scaled contact centers across various regions, demonstrating his adaptability and strategic planning capabilities. Dennis holds a degree in Business Administration from Arizona State University and is passionate about fostering a culture of excellence in customer service. He is also bilingual in Spanish, which adds to his versatility in diverse work environments. In his free time, Dennis enjoys mentoring young professionals in the industry.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Dennis Fitzgerald

Work Experience

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Vice President of Servicing at

Reach Financial

August 2021 - Present

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VP of Customer Experience and Collections at

Reach Financial

March 2023 - September 2023

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Director Of Customer Experience at

Reach Financial

August 2021 - March 2023

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Contact Center Manager/Intern Program Manager at

Network Capital

February 2021 - August 2021

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Contact Center Consultant and Director of Sales at

Strategic Litigation Partners

July 2016 - March 2021

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Company Owner at

Simple Call Solutions

December 2009 - February 2021

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Director of Customer Success at

Idscr

August 2006 - December 2009

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Loan Officer/Branch Manager at

Nationstar Mortgage

January 2003 - January 2006

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Dennis Fitzgerald

Education

Arizona State University

January 2000 - January 2003

St. Peters Boys High School, Diploma

January 1991 - January 1995

Frequently Asked Questions about Dennis Fitzgerald

What is Dennis Fitzgerald email address?

Dennis Fitzgerald's primary email address is *****************@reach.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Dennis Fitzgerald work for?

Dennis Fitzgerald is a Vice President of Servicing at Reach Financial, a company specializing in Functions related to depository banking.

Where Dennis Fitzgerald graduated from?

Dennis Fitzgerald holds a degree in Business Administration And Management, General from Arizona State University.

How can I directly contact Dennis Fitzgerald?

To contact Dennis Fitzgerald directly, you can use the email address *****************@reach.com. Complete contact information is available upon registration with Muraena.

Who is Dennis Fitzgerald?

Dennis Fitzgerald is a seasoned executive with over 20 years of experience in customer experience and collections, currently serving as the Vice President of Servicing at Reach Financial. He has a proven track record in leading high-performing teams and optimizing operational efficiency in fast-paced environments. Dennis is known for his analytical skills and ability to implement innovative solutions that enhance customer engagement. His leadership style is characterized by a focus on coaching and empowering his team, which has led to numerous awards, including the Silver Stevie for Customer Service Executive of the Year. He has successfully built and scaled contact centers across various regions, demonstrating his adaptability and strategic planning capabilities. Dennis holds a degree in Business Administration from Arizona State University and is passionate about fostering a culture of excellence in customer service. He is also bilingual in Spanish, which adds to his versatility in diverse work environments. In his free time, Dennis enjoys mentoring young professionals in the industry.

Dennis`s contact details

mail

*****************@reach.com

Colleagues

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Alan Leland

Co-President & Chief Financial Officer

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Jim Daly

Chief Salesforce Architect

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Erik Christiansen

Vice President of People & Culture

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Julianna Batista Ward

Vice President, Business Operations

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Harry Singh Jassal

Vice President of Risk Management

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