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Derk Smedley
Derk Smedley
VP of Customer Experience & Operations | TruHearing
Syracuse, Utah, United States
Derk Smedley
Summary
Derk Smedley is an accomplished Vice President of Customer Experience & Operations with extensive experience in the prepackaged software and insurance industries. He has a strong background in account management, customer satisfaction, and employee training, which has enabled him to drive operational excellence in various leadership roles. With a career spanning over 17 years, Derk has held significant positions at well-known companies such as Willis Towers Watson and Ceridian. His expertise in process improvement and team building has been instrumental in enhancing customer service operations. Derk's educational foundation in Business Administration from Weber State University supports his strategic approach to customer experience management. He is passionate about leveraging technology to improve service delivery and foster employee engagement. Outside of work, he enjoys mentoring emerging leaders in the customer service field.
Derk Smedley
Work Experience
VP of Customer Experience & Operations at
TruHearing
May 2023 - Present
Sr. Director - Service Operations at
JTL Towers
April 2021 - June 2023
Senior Director - Service Center at
JTL Towers
April 2018 - April 2021
Director of Customer Care at
JTL Towers
July 2015 - April 2018
Senior Customer Service Manager at
Towers Watsons Oneexchange
May 2013 - July 2015
Contact Center at
The Home Depot
April 2012 - May 2013
Manager - Premium Billing at
Ceridian
August 2011 - April 2012
CBS Supervisor at
Dayforce, Inc.
April 2006 - August 2011
Derk Smedley
Education
Weber State University, B.A.
January 2005 - January 2010
Frequently Asked Questions about Derk Smedley
What is Derk Smedley email address?
Derk Smedley's primary email address is ******@truhearing.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Derk Smedley work for?
Derk Smedley is a VP of Customer Experience & Operations at TruHearing, a company specializing in Other Amusement & Recreation Industries.
Where Derk Smedley graduated from?
Derk Smedley holds a degree in Business Administration from Weber State University.
How can I directly contact Derk Smedley?
To contact Derk Smedley directly, you can use the email address ******@truhearing.com. Complete contact information is available upon registration with Muraena.
Who is Derk Smedley?
Derk Smedley is an accomplished Vice President of Customer Experience & Operations with extensive experience in the prepackaged software and insurance industries. He has a strong background in account management, customer satisfaction, and employee training, which has enabled him to drive operational excellence in various leadership roles. With a career spanning over 17 years, Derk has held significant positions at well-known companies such as Willis Towers Watson and Ceridian. His expertise in process improvement and team building has been instrumental in enhancing customer service operations. Derk's educational foundation in Business Administration from Weber State University supports his strategic approach to customer experience management. He is passionate about leveraging technology to improve service delivery and foster employee engagement. Outside of work, he enjoys mentoring emerging leaders in the customer service field.
Derk`s contact details
******@truhearing.com
************@willistowerswatson.com
************@towerswatson.com
Colleagues
Vice President Of Business Development / Health Plan Sales
SVP, Sales and Account Management
VP Finance & Strategy
COO
General Counsel and Vice President of Human Resources
SVP of Technology
President & CEO