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Derk Smedley

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Derk Smedley

VP of Customer Experience & Operations | TruHearing

Syracuse, Utah, United States

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Derk Smedley

Summary

Derk Smedley is an accomplished Vice President of Customer Experience & Operations with extensive experience in the prepackaged software and insurance industries. He has a strong background in account management, customer satisfaction, and employee training, which has enabled him to drive operational excellence in various leadership roles. With a career spanning over 17 years, Derk has held significant positions at well-known companies such as Willis Towers Watson and Ceridian. His expertise in process improvement and team building has been instrumental in enhancing customer service operations. Derk's educational foundation in Business Administration from Weber State University supports his strategic approach to customer experience management. He is passionate about leveraging technology to improve service delivery and foster employee engagement. Outside of work, he enjoys mentoring emerging leaders in the customer service field.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Derk Smedley

Work Experience

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VP of Customer Experience & Operations at

TruHearing

May 2023 - Present

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Sr. Director - Service Operations at

JTL Towers

April 2021 - June 2023

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Senior Director - Service Center at

JTL Towers

April 2018 - April 2021

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Director of Customer Care at

JTL Towers

July 2015 - April 2018

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Senior Customer Service Manager at

Towers Watsons Oneexchange

May 2013 - July 2015

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Contact Center at

The Home Depot

April 2012 - May 2013

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Manager - Premium Billing at

Ceridian

August 2011 - April 2012

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CBS Supervisor at

Dayforce, Inc.

April 2006 - August 2011

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Derk Smedley

Education

Weber State University, B.A.

January 2005 - January 2010

Frequently Asked Questions about Derk Smedley

What is Derk Smedley email address?

Derk Smedley's primary email address is ******@truhearing.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Derk Smedley work for?

Derk Smedley is a VP of Customer Experience & Operations at TruHearing, a company specializing in Other Amusement & Recreation Industries.

Where Derk Smedley graduated from?

Derk Smedley holds a degree in Business Administration from Weber State University.

How can I directly contact Derk Smedley?

To contact Derk Smedley directly, you can use the email address ******@truhearing.com. Complete contact information is available upon registration with Muraena.

Who is Derk Smedley?

Derk Smedley is an accomplished Vice President of Customer Experience & Operations with extensive experience in the prepackaged software and insurance industries. He has a strong background in account management, customer satisfaction, and employee training, which has enabled him to drive operational excellence in various leadership roles. With a career spanning over 17 years, Derk has held significant positions at well-known companies such as Willis Towers Watson and Ceridian. His expertise in process improvement and team building has been instrumental in enhancing customer service operations. Derk's educational foundation in Business Administration from Weber State University supports his strategic approach to customer experience management. He is passionate about leveraging technology to improve service delivery and foster employee engagement. Outside of work, he enjoys mentoring emerging leaders in the customer service field.

Derk`s contact details

mail

******@truhearing.com

************@willistowerswatson.com

************@towerswatson.com

Colleagues

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Ryan Baum

Vice President Of Business Development / Health Plan Sales

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Rob Gibbs

SVP, Sales and Account Management

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Thomas Jones

VP Finance & Strategy

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Chad Hoopes

General Counsel and Vice President of Human Resources

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Jim Perry

SVP of Technology

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Trent Sterling

President & CEO

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