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Dexter Johnson

Dexter Johnson

SVP of Customer Experience Strategy and Initiatives (North America Claims) | Chubb Group of Insurance Companies

Scottsdale, Arizona, United States

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Dexter Johnson

Summary

Dexter Johnson is an experienced Business Transformation Leader based in Scottsdale, Arizona, with a robust background in management consulting and the insurance industry. He has held senior roles at prominent companies such as Chubb Group and Farmers Insurance, driving customer experience strategies and operational improvements. With a PhD in Engineering from the University of Cambridge, Dexter blends technical acumen with leadership expertise, making him a valuable asset in any organization. His diverse experience spans change management, operational strategy, and transformational leadership, showcasing his adaptability in various roles. He is passionate about enhancing customer experiences and fostering innovation within teams. Dexter's commitment to excellence and continuous improvement is evident in his career trajectory, where he has consistently delivered results in dynamic environments. He remains focused on leveraging his skills to drive business success and mentor emerging leaders in the industry.

General

Generalist

Technical Background

Leadership Experience

Frequent Moves

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Dexter Johnson

Work Experience

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SVP of Customer Experience Strategy and Initiatives (North America Claims) at

Chubb Group of Insurance Companies

October 2023 - Present

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Head of Business Transformation at

Nature's Best, Inc.

June 2023 - October 2023

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Head Of Direct Sales at

Nature's Best, Inc.

September 2020 - August 2023

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Head of Direct Customer Sales and Service at

Nature's Best, Inc.

November 2018 - September 2020

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Head Of Service Operations Strategy and Service Delivery at

Nature's Best, Inc.

June 2016 - November 2019

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Head of Enterprise Customer Experience at

Nature's Best, Inc.

March 2013 - June 2016

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Head of Personal Lines Product Presentation at

Nature's Best, Inc.

February 2012 - February 2013

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Regional Product Manager at

Nature's Best, Inc.

January 2005 - February 2012

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Product Manager at

Bristol West Insurance Group

June 2003 - June 2005

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Associate/ JEM at

McKinsey & Company Inc

April 2000 - June 2003

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Dexter Johnson

Education

University of Cambridge, Doctor Of Philosophy (Phd)

January 1997 - January 2000

University of Southampton, Bachelor Of Engineering (Beng), Hons (1st Class)

January 1994 - January 1997

Frequently Asked Questions about Dexter Johnson

What is Dexter Johnson email address?

Dexter Johnson's primary email address is ******@naturesbestinc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Dexter Johnson work for?

Dexter Johnson is a SVP of Customer Experience Strategy and Initiatives (North America Claims) at Chubb Group of Insurance Companies, a company specializing in Agencies, Brokerages, & Other Insurance Related Activities.

Where Dexter Johnson graduated from?

Dexter Johnson holds a degree in Engineering from University of Cambridge.

How can I directly contact Dexter Johnson?

To contact Dexter Johnson directly, you can use the email address ******@naturesbestinc.com. Complete contact information is available upon registration with Muraena.

Who is Dexter Johnson?

Dexter Johnson is an experienced Business Transformation Leader based in Scottsdale, Arizona, with a robust background in management consulting and the insurance industry. He has held senior roles at prominent companies such as Chubb Group and Farmers Insurance, driving customer experience strategies and operational improvements. With a PhD in Engineering from the University of Cambridge, Dexter blends technical acumen with leadership expertise, making him a valuable asset in any organization. His diverse experience spans change management, operational strategy, and transformational leadership, showcasing his adaptability in various roles. He is passionate about enhancing customer experiences and fostering innovation within teams. Dexter's commitment to excellence and continuous improvement is evident in his career trajectory, where he has consistently delivered results in dynamic environments. He remains focused on leveraging his skills to drive business success and mentor emerging leaders in the industry.

Dexter`s contact details

mail

******@naturesbestinc.com

********@dc-atty.com

**************@farmers.com

**************@bristolwest.com

Colleagues

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Thomas Aitken

Vice President

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Derek Tsui Cfa

Managing Director

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Darlene Repollet

VP Human Resources

Carl Hochstein

Vice President

Jacques Bonneau

Group Chief Underwriting Officer

Jeff Fischer

Vice President, Technology Insurance Specialty Manager

Jeffrey Block

Senior Vice President Claims

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Nick Rizzi

Vice President - IT

Nick Small

Chief Underwriting Officer - Financial Lines

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Mark Gadaire

Senior Vice President

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