Directory

>

Douglas Hanna

avatar

Douglas Hanna

President and COO | Kustomer

United States

View contact details (it's free)

Douglas Hanna

Summary

Douglas Hanna is a seasoned executive with extensive experience in scaling businesses and driving growth in competitive markets. Currently serving as the President and COO at Kustomer, he leads all go-to-market strategies for the conversational CRM platform. His previous role as COO at Grafana Labs saw him guide the company from pre-Series A to post-Series D, overseeing a significant expansion in operations and team size. Douglas has a strong background in customer experience, product management, and corporate development, making him a versatile leader in the tech industry. His entrepreneurial spirit is evident from his past as a founder and CEO, where he successfully built and sold companies. With a passion for mentoring high-performance teams, Douglas thrives in fast-paced environments and is committed to operational excellence.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Douglas Hanna

Work Experience

company logo

President and COO at

Kustomer

September 2024 - Present

company logo

Advisor at

Grafana Labs

October 2023 - Present

company logo

Investor / Advisor at

Freelance

March 2011 - Present

company logo

Chief Operating Officer at

Grafana Labs

September 2019 - October 2023

company logo

Vice President, Operations at

Zendesk

October 2017 - August 2019

company logo

GM, Developer Platform at

Zendesk

July 2016 - September 2017

company logo

Director, Strategy & Business Operations at

Zendesk

January 2016 - July 2016

company logo

Founder & CEO at

Help.com

August 2014 - September 2015

company logo

SVP and Brand CEO, A Small Orange at

(Inactive profile) Endurance Group is Newfold Digital

July 2012 - May 2014

company logo

Co-owner and CEO at

A Small Orange

March 2010 - July 2012

company logo

Customer Service Manager at

Hostgator.com

July 2008 - February 2010

company logo

Freelance Writer and Consultant at

Self-Employed

October 2003 - June 2008

Logos provided by Logo.dev

Douglas Hanna

Education

Frequently Asked Questions about Douglas Hanna

What is Douglas Hanna email address?

Douglas Hanna's primary email address is *************@grafana.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Douglas Hanna work for?

Douglas Hanna is a President and COO at Kustomer, a company specializing in Prepackaged software.

Where Douglas Hanna graduated from?

Douglas Hanna holds a degree in Sociology, Markets And Management (Business) Certificate from Duke University.

How can I directly contact Douglas Hanna?

To contact Douglas Hanna directly, you can use the email address *************@grafana.com. Complete contact information is available upon registration with Muraena.

Who is Douglas Hanna?

Douglas Hanna is a seasoned executive with extensive experience in scaling businesses and driving growth in competitive markets. Currently serving as the President and COO at Kustomer, he leads all go-to-market strategies for the conversational CRM platform. His previous role as COO at Grafana Labs saw him guide the company from pre-Series A to post-Series D, overseeing a significant expansion in operations and team size. Douglas has a strong background in customer experience, product management, and corporate development, making him a versatile leader in the tech industry. His entrepreneurial spirit is evident from his past as a founder and CEO, where he successfully built and sold companies. With a passion for mentoring high-performance teams, Douglas thrives in fast-paced environments and is committed to operational excellence.

Douglas`s contact details

mail

*************@grafana.com

****@9spot.net

*************@help.com

******@zendesk.com

Colleagues

avatar
Michael Blake

Vice President of Engineering

avatar
Mike Chapin

Chief Legal Officer & VP of Finance

avatar
Brad Birnbaum

Chief Executive Officer

avatar
Jeremy Suriel

Chief Technology Officer

avatar
Ankit Jhaveri

VP of Customer Experience

View Contact details (it's free)
Request Profile Removal