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Douglas Hanna
Douglas Hanna
President and COO | Kustomer
United States
Douglas Hanna
Summary
Douglas Hanna is a seasoned executive with extensive experience in scaling businesses and driving growth in competitive markets. Currently serving as the President and COO at Kustomer, he leads all go-to-market strategies for the conversational CRM platform. His previous role as COO at Grafana Labs saw him guide the company from pre-Series A to post-Series D, overseeing a significant expansion in operations and team size. Douglas has a strong background in customer experience, product management, and corporate development, making him a versatile leader in the tech industry. His entrepreneurial spirit is evident from his past as a founder and CEO, where he successfully built and sold companies. With a passion for mentoring high-performance teams, Douglas thrives in fast-paced environments and is committed to operational excellence.
Douglas Hanna
Work Experience
President and COO at
Kustomer
September 2024 - Present
Advisor at
Grafana Labs
October 2023 - Present
Investor / Advisor at
Freelance
March 2011 - Present
Chief Operating Officer at
Grafana Labs
September 2019 - October 2023
Vice President, Operations at
Zendesk
October 2017 - August 2019
GM, Developer Platform at
Zendesk
July 2016 - September 2017
Director, Strategy & Business Operations at
Zendesk
January 2016 - July 2016
Founder & CEO at
Help.com
August 2014 - September 2015
SVP and Brand CEO, A Small Orange at
(Inactive profile) Endurance Group is Newfold Digital
July 2012 - May 2014
Co-owner and CEO at
A Small Orange
March 2010 - July 2012
Customer Service Manager at
Hostgator.com
July 2008 - February 2010
Freelance Writer and Consultant at
Self-Employed
October 2003 - June 2008
Douglas Hanna
Education
Duke University, Ba
Frequently Asked Questions about Douglas Hanna
What is Douglas Hanna email address?
Douglas Hanna's primary email address is *************@grafana.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Douglas Hanna work for?
Douglas Hanna is a President and COO at Kustomer, a company specializing in Prepackaged software.
Where Douglas Hanna graduated from?
Douglas Hanna holds a degree in Sociology, Markets And Management (Business) Certificate from Duke University.
How can I directly contact Douglas Hanna?
To contact Douglas Hanna directly, you can use the email address *************@grafana.com. Complete contact information is available upon registration with Muraena.
Who is Douglas Hanna?
Douglas Hanna is a seasoned executive with extensive experience in scaling businesses and driving growth in competitive markets. Currently serving as the President and COO at Kustomer, he leads all go-to-market strategies for the conversational CRM platform. His previous role as COO at Grafana Labs saw him guide the company from pre-Series A to post-Series D, overseeing a significant expansion in operations and team size. Douglas has a strong background in customer experience, product management, and corporate development, making him a versatile leader in the tech industry. His entrepreneurial spirit is evident from his past as a founder and CEO, where he successfully built and sold companies. With a passion for mentoring high-performance teams, Douglas thrives in fast-paced environments and is committed to operational excellence.
Douglas`s contact details
*************@grafana.com
****@9spot.net
*************@help.com
******@zendesk.com
Colleagues
Vice President of Engineering
Chief Legal Officer & VP of Finance
Chief Executive Officer
Founder
Chief Technology Officer
VP of Customer Experience