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Dustin Pence

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Dustin Pence

VP of Customer Success | Cloudbeds

United States

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Dustin Pence

Summary

Dustin Pence is a seasoned professional specializing in customer success and transformative leadership within the higher education and hospitality sectors. With a robust background in change management and cross-functional team leadership, he has consistently driven initiatives that enhance customer satisfaction and loyalty. His career spans various leadership roles, where he has successfully overseen large teams and implemented strategies that significantly boost retention and growth. Dustin's expertise in customer experience transformation is complemented by his ability to integrate technology roadmaps that support organizational goals. He is known for fostering a customer-centric culture and attracting top talent to enhance team effectiveness. With a Bachelor's degree in Organizational Administration and extensive experience in customer support and management, Dustin combines strategic vision with operational excellence to achieve outstanding results.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Dustin Pence

Work Experience

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VP of Customer Success at

Cloudbeds

November 2021 - Present

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Director of Customer Success at

Cloudbeds

January 2020 - December 2021

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Director of Customer Success at

Acquia

January 2019 - January 2020

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Head of Professional Services and Customer Experience Management at

Acquia

February 2017 - January 2020

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Customer Success Manager at

Acquia

March 2016 - February 2017

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Release Manager at

Acquia

September 2015 - March 2016

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Implementation Specialist at

Acquia

December 2014 - August 2015

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Senior Systems Information Analyst at

Madison College

January 2013 - November 2014

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Communications Analyst at

Madison College

July 2013 - December 2013

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Enrollment Center Coordinator at

Madison College

December 2011 - June 2013

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Admissions/Records Facilitator at

Madison College

December 2010 - December 2011

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Dustin Pence

Education

University of Wisconsin-Oshkosh, Bachelor's Degree

January 2013 - January 2014

Santa Fe College, Associate Of Arts Degree

January 2005 - January 2006

Frequently Asked Questions about Dustin Pence

What is Dustin Pence email address?

Dustin Pence's primary email address is ************@cloudbeds.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Dustin Pence work for?

Dustin Pence is a VP of Customer Success at Cloudbeds, a company specializing in Hotels & motels.

Where Dustin Pence graduated from?

Dustin Pence holds a degree in Organizational Administration from University of Wisconsin-Oshkosh.

How can I directly contact Dustin Pence?

To contact Dustin Pence directly, you can use the email address ************@cloudbeds.com. Complete contact information is available upon registration with Muraena.

Who is Dustin Pence?

Dustin Pence is a seasoned professional specializing in customer success and transformative leadership within the higher education and hospitality sectors. With a robust background in change management and cross-functional team leadership, he has consistently driven initiatives that enhance customer satisfaction and loyalty. His career spans various leadership roles, where he has successfully overseen large teams and implemented strategies that significantly boost retention and growth. Dustin's expertise in customer experience transformation is complemented by his ability to integrate technology roadmaps that support organizational goals. He is known for fostering a customer-centric culture and attracting top talent to enhance team effectiveness. With a Bachelor's degree in Organizational Administration and extensive experience in customer support and management, Dustin combines strategic vision with operational excellence to achieve outstanding results.

Dustin`s contact details

mail

************@cloudbeds.com

Colleagues

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Richard Castle

Cofounder, President & COO

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Nancy Huang

VP of Marketing

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Colin Slade

VP of People

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Rafael Blanes

SVP of Growth

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David K

Board Member

Marco Fonseca

Vice President of Operations - Brazil

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Ivo Salmre

VP of Product

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Jason Richards

Senior Vice President Strategy & Growth Ops

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Adam H

CEO and Cofounder

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