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Ed Frank

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Ed Frank

Vice President of Customer Experience | Test Double

Castle Rock, Colorado, United States

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Ed Frank

Summary

Ed Frank is an accomplished Vice President of Customer Experience with extensive expertise in analytics, business development, and operational excellence. He has a proven track record of leading diverse teams and managing significant P&L responsibilities across various industries, including telecommunications and consumer packaged goods. Ed has successfully driven customer success initiatives and implemented enterprise-wide applications, enhancing client satisfaction and revenue growth. His experience includes teaching economics at the university level, showcasing his commitment to education and mentorship. Ed's strategic leadership is complemented by his ability to engage effectively with C-Level executives, making him a valuable asset in any organizational setting. He thrives on challenges, particularly in managing change and fostering innovative solutions. With a strong foundation in business strategy and process improvement, Ed is passionate about transforming customer experiences and driving business success.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Ed Frank

Work Experience

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Vice President of Customer Experience at

Test Double

May 2022 - Present

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Adjunct Professor at

Mount St. Joseph University

May 2016 - Present

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Client Principal at

Thoughtworks

September 2019 - May 2022

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Vice President - National Accounts Management at

Aginity

April 2019 - July 2019

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Regional Sales Director at

Aginity

October 2015 - March 2019

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Client Partner at

Aginity

April 2012 - October 2015

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Vice President - Advantage Delivery Services at

IRI

August 2010 - April 2012

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Vice President - Technology Services Group at

IRI

October 2009 - August 2010

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Vice President - Technology Services Group at

IRI

January 2009 - October 2009

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Vice President - TMC at

INFORMATION RESOURCES

July 2008 - March 2009

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Vice President - TMC at

INFORMATION RESOURCES

October 2007 - July 2008

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Principal at

Enterprise Leasership

July 2004 - July 2008

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Visiting Professor - Williams College of Business at

Xavier University

April 2006 - June 2008

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Vice President - TMC at

eSpheres S.A./N.V. - SAP EH&S Maintenance and Support

October 2006 - October 2007

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Vice President - Technology Marketing and Consulting at

eSpheres S.A./N.V. - SAP EH&S Maintenance and Support

June 2003 - January 2004

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Vice President - Technology Consulting Service at

eSpheres S.A./N.V. - SAP EH&S Maintenance and Support

September 1999 - June 2003

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Director – Decision Support Consulting and Product Development at

Indetec International

August 1996 - August 1999

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Staff Supervisor at

Cincinnati Bell

January 1988 - January 1996

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Ed Frank

Education

Ohio University, Ma

January 1986 - January 1987

Ohio State University, Bs

January 1981 - January 1986

Frequently Asked Questions about Ed Frank

What is Ed Frank email address?

Ed Frank's primary email address is *******@zoomtown.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ed Frank work for?

Ed Frank is a Vice President of Customer Experience at Test Double, a company specializing in Prepackaged software.

Where Ed Frank graduated from?

Ed Frank holds a degree in Economics from Ohio University.

How can I directly contact Ed Frank?

To contact Ed Frank directly, you can use the email address *******@zoomtown.com. Complete contact information is available upon registration with Muraena.

Who is Ed Frank?

Ed Frank is an accomplished Vice President of Customer Experience with extensive expertise in analytics, business development, and operational excellence. He has a proven track record of leading diverse teams and managing significant P&L responsibilities across various industries, including telecommunications and consumer packaged goods. Ed has successfully driven customer success initiatives and implemented enterprise-wide applications, enhancing client satisfaction and revenue growth. His experience includes teaching economics at the university level, showcasing his commitment to education and mentorship. Ed's strategic leadership is complemented by his ability to engage effectively with C-Level executives, making him a valuable asset in any organizational setting. He thrives on challenges, particularly in managing change and fostering innovative solutions. With a strong foundation in business strategy and process improvement, Ed is passionate about transforming customer experiences and driving business success.

Ed`s contact details

mail

*******@zoomtown.com

**@testdouble.com

Colleagues

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Todd Kaufman

Board Member

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Justin Searls

Co-Founder

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