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Ed Zaval
Ed Zaval
Chief Customer Officer | DailyPay, Inc.
Massachusetts, United States
Ed Zaval
Summary
Ed Zaval is a seasoned leader in customer success and service operations with a career spanning over three decades in the technology and SaaS industries. Currently serving as the Chief Customer Officer at DailyPay, he has consistently driven revenue retention and customer engagement across various market segments including SMB, Mid-Market, and Enterprise. Ed's extensive experience includes senior roles at Skillsoft and Sevone, where he developed best practices for customer success and support operations. His strategic focus on customer value realization has made him a trusted partner to sales teams, enhancing overall business growth. With a strong educational background in Electrical Engineering from the University of Massachusetts Dartmouth, Ed combines technical expertise with leadership acumen. He is passionate about fostering customer loyalty and implementing innovative service solutions. Ed's global perspective and operational excellence make him a valuable asset in any organization aiming for success in customer engagement.
Ed Zaval
Work Experience
Chief Customer Officer at
DailyPay, Inc.
October 2023 - Present
Sr. Vice President Global Support at
Skillsoft
October 2017 - September 2023
SVP Global Customer Engagement - Success, Pro Services, & Training Delivery at
Skillsoft
May 2019 - September 2023
Sr. Vice President Global Services and Support at
International Business Machines Corporation (IBM)
November 2015 - October 2017
Vice President Worldwide Customer Services at
Sycamore Networks
January 2001 - October 2015
Senior Vice President Global Services at
Coriant, Inc.
May 2013 - October 2015
Vice President Worldwide Service and Support at
Alcatel Ind
April 1999 - December 2000
Vice President Worldwide Service and Support at
Xylan
September 1996 - April 1999
Director Technical Support at
Bay Networks Wellfleet Communications
September 1993 - September 1996
Technical Support Manager at
Proteon Networks
September 1988 - September 1993
Ed Zaval
Education
University of Massachusetts Dartmouth, Bachelor Of Science - Bs
Frequently Asked Questions about Ed Zaval
What is Ed Zaval email address?
Ed Zaval's primary email address is *****@dailypay.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Ed Zaval work for?
Ed Zaval is a Chief Customer Officer at DailyPay, Inc., a company specializing in Functions related to depository banking.
Where Ed Zaval graduated from?
Ed Zaval holds a degree in Electrical And Electronics Engineering from University of Massachusetts Dartmouth.
How can I directly contact Ed Zaval?
To contact Ed Zaval directly, you can use the email address *****@dailypay.com. Complete contact information is available upon registration with Muraena.
Who is Ed Zaval?
Ed Zaval is a seasoned leader in customer success and service operations with a career spanning over three decades in the technology and SaaS industries. Currently serving as the Chief Customer Officer at DailyPay, he has consistently driven revenue retention and customer engagement across various market segments including SMB, Mid-Market, and Enterprise. Ed's extensive experience includes senior roles at Skillsoft and Sevone, where he developed best practices for customer success and support operations. His strategic focus on customer value realization has made him a trusted partner to sales teams, enhancing overall business growth. With a strong educational background in Electrical Engineering from the University of Massachusetts Dartmouth, Ed combines technical expertise with leadership acumen. He is passionate about fostering customer loyalty and implementing innovative service solutions. Ed's global perspective and operational excellence make him a valuable asset in any organization aiming for success in customer engagement.
Ed`s contact details
*****@dailypay.com
********@skillsoft.com
********@sycamorenet.com
******@sevone.com
Colleagues
Regional VP - Strategic Accounts
Managing Director
VP & GM of Public Sector
VP of Payment Operations
Chief Marketing Officer
Advisory Board Member
Sr. VP Operations/CFO/Advisor
VP, Brand Strategy
Chief Executive Officer
Vice President Operations Center of Excellence