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Ed Zaval

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Ed Zaval

Chief Customer Officer | DailyPay, Inc.

Massachusetts, United States

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Ed Zaval

Summary

Ed Zaval is a seasoned leader in customer success and service operations with a career spanning over three decades in the technology and SaaS industries. Currently serving as the Chief Customer Officer at DailyPay, he has consistently driven revenue retention and customer engagement across various market segments including SMB, Mid-Market, and Enterprise. Ed's extensive experience includes senior roles at Skillsoft and Sevone, where he developed best practices for customer success and support operations. His strategic focus on customer value realization has made him a trusted partner to sales teams, enhancing overall business growth. With a strong educational background in Electrical Engineering from the University of Massachusetts Dartmouth, Ed combines technical expertise with leadership acumen. He is passionate about fostering customer loyalty and implementing innovative service solutions. Ed's global perspective and operational excellence make him a valuable asset in any organization aiming for success in customer engagement.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Leadership Development

Innovation

Organisational experience

Corporate Experience

Ed Zaval

Work Experience

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Chief Customer Officer at

DailyPay, Inc.

October 2023 - Present

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Sr. Vice President Global Support at

Skillsoft

October 2017 - September 2023

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SVP Global Customer Engagement - Success, Pro Services, & Training Delivery at

Skillsoft

May 2019 - September 2023

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Sr. Vice President Global Services and Support at

International Business Machines Corporation (IBM)

November 2015 - October 2017

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Vice President Worldwide Customer Services at

Sycamore Networks

January 2001 - October 2015

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Senior Vice President Global Services at

Coriant, Inc.

May 2013 - October 2015

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Vice President Worldwide Service and Support at

Alcatel Ind

April 1999 - December 2000

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Vice President Worldwide Service and Support at

Xylan

September 1996 - April 1999

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Director Technical Support at

Bay Networks Wellfleet Communications

September 1993 - September 1996

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Technical Support Manager at

Proteon Networks

September 1988 - September 1993

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Ed Zaval

Education

University of Massachusetts Dartmouth, Bachelor Of Science - Bs

Frequently Asked Questions about Ed Zaval

What is Ed Zaval email address?

Ed Zaval's primary email address is *****@dailypay.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ed Zaval work for?

Ed Zaval is a Chief Customer Officer at DailyPay, Inc., a company specializing in Functions related to depository banking.

Where Ed Zaval graduated from?

Ed Zaval holds a degree in Electrical And Electronics Engineering from University of Massachusetts Dartmouth.

How can I directly contact Ed Zaval?

To contact Ed Zaval directly, you can use the email address *****@dailypay.com. Complete contact information is available upon registration with Muraena.

Who is Ed Zaval?

Ed Zaval is a seasoned leader in customer success and service operations with a career spanning over three decades in the technology and SaaS industries. Currently serving as the Chief Customer Officer at DailyPay, he has consistently driven revenue retention and customer engagement across various market segments including SMB, Mid-Market, and Enterprise. Ed's extensive experience includes senior roles at Skillsoft and Sevone, where he developed best practices for customer success and support operations. His strategic focus on customer value realization has made him a trusted partner to sales teams, enhancing overall business growth. With a strong educational background in Electrical Engineering from the University of Massachusetts Dartmouth, Ed combines technical expertise with leadership acumen. He is passionate about fostering customer loyalty and implementing innovative service solutions. Ed's global perspective and operational excellence make him a valuable asset in any organization aiming for success in customer engagement.

Ed`s contact details

mail

*****@dailypay.com

********@skillsoft.com

********@sycamorenet.com

******@sevone.com

Colleagues

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Ryan Bosmeny

Regional VP - Strategic Accounts

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Paul Hill

Managing Director

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Alex Haig

VP & GM of Public Sector

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Gary Pearcy

VP of Payment Operations

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Gino Palozzi

Chief Marketing Officer

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Steven Esrick

Advisory Board Member

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Ron Munkittrick

Sr. VP Operations/CFO/Advisor

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Lauren Mandel

VP, Brand Strategy

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Stacy Greiner

Chief Executive Officer

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Shelly Kalra

Vice President Operations Center of Excellence

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