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Edouard Piquet

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Edouard Piquet

Chief Operating Officer | Cross Border Xpress

San Diego, California, United States

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Edouard Piquet

Summary

Edouard Piquet is a seasoned leader in Operations and Customer Experience with over 25 years of global expertise across various industries including Aviation, Hospitality, and Financial Services. He has a proven track record in managing large teams, driving operational excellence, and enhancing customer loyalty through innovative strategies. Edouard's unique perspective, shaped by his experiences in both US and Latin American markets, allows him to navigate cultural nuances effectively. He is a trilingual MBA holder, recognized for his contributions to customer experience initiatives, including multiple awards in the field. His entrepreneurial spirit is evident from his successful turnaround of a marina business in Cancun. Edouard is passionate about developing talent and fostering a customer-centric culture within organizations.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Immigrant

Professional interests

Emerging Technologies

Leadership Development

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Edouard Piquet

Work Experience

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Chief Operating Officer at

Cross Border Xpress

February 2023 - Present

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Director of Voice of the Customer Program & Customer Centric Culture at

Grupo Salinas

October 2021 - February 2023

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Senior Vice President -- Customer Experience at

Aeromexico

April 2012 - May 2021

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Director of Customer Experience - Airports / on-board service / Call Center / Customer Care at

Volaris

January 2011 - January 2012

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Owner / Operator / General Manager at

Blue Ray Marina

January 2003 - January 2011

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General Manager at

January 2002 - January 2003

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Group Vice President / Customer Service / CX at

ABN AMRO Bank N.V.

January 1998 - January 2002

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Vice President / Customer Service & Quality / CX at

Citi

January 1995 - January 1998

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Renovation Mgr / Banqueting Mgr / Purchasing Mgr at

FOUR SEASONS HOTEL

January 1992 - January 1995

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Edouard Piquet

Education

IPADE Business School, D1 - Management Development Program

January 2017 - January 2018

Harvard Business School, Developing Yourself As A Leader

January 2016 - January 2017

international university of Monaco, Mba

University of Houston, Bachelor Of Science

Frequently Asked Questions about Edouard Piquet

What is Edouard Piquet email address?

Edouard Piquet's primary email address is *******@crossborderxpress.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Edouard Piquet work for?

Edouard Piquet is a Chief Operating Officer at Cross Border Xpress, a company specializing in Travel Arrangement & Reservation Services.

Where Edouard Piquet graduated from?

Edouard Piquet holds a degree in Senior Leadership from IPADE Business School.

How can I directly contact Edouard Piquet?

To contact Edouard Piquet directly, you can use the email address *******@crossborderxpress.com. Complete contact information is available upon registration with Muraena.

Is Edouard Piquet an immigrant?

Yes, Edouard Piquet is an immigrant and currently based in United States

Who is Edouard Piquet?

Edouard Piquet is a seasoned leader in Operations and Customer Experience with over 25 years of global expertise across various industries including Aviation, Hospitality, and Financial Services. He has a proven track record in managing large teams, driving operational excellence, and enhancing customer loyalty through innovative strategies. Edouard's unique perspective, shaped by his experiences in both US and Latin American markets, allows him to navigate cultural nuances effectively. He is a trilingual MBA holder, recognized for his contributions to customer experience initiatives, including multiple awards in the field. His entrepreneurial spirit is evident from his successful turnaround of a marina business in Cancun. Edouard is passionate about developing talent and fostering a customer-centric culture within organizations.

Edouard`s contact details

mail

*******@crossborderxpress.com

*******@aeromexico.com

Colleagues

Oscar Martinez

Chief Human Resources Officer

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Natalia Inzunza

Business Development Managing Director

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