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Elaine Walsh

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Elaine Walsh

Chief Operating Officer | Care Services, LLC

Tampa, Florida, United States

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Elaine Walsh

Summary

Elaine Walsh is a seasoned Customer Experience & Operations Executive based in Tampa, Florida, with extensive expertise in transforming healthcare operations. With over two decades of leadership experience, she has successfully driven significant improvements in customer and employee engagement across various organizations, including Medco Health Solutions and Optum. Elaine's strategic vision and innovative thinking have consistently resulted in enhanced operational efficiencies and cost reductions. She possesses a unique ability to integrate multi-site operations and establish collaborative cultures that foster high-performance teams. Her academic background in English from the State University of New York College at Geneseo complements her professional journey, allowing her to communicate effectively and lead diverse teams. Elaine is passionate about leveraging technology to optimize customer experiences in the healthcare sector, making her a sought-after leader in the industry.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Elaine Walsh

Work Experience

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Chief Operating Officer at

Care Services, LLC

May 2022 - Present

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Vice President Customer Experience at

Optum

February 2019 - March 2022

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Vice President Customer Experience at

Essilor Group

May 2017 - January 2019

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Vice President Account Management Operations Lead at

HealthPlan Services

January 2016 - January 2017

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Customer Service Operations Executive at

Medco Express Scripts Accredo Pbm Operations And Specialty Pharmacy

November 2001 - December 2015

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Senior Director - Specialty Pharmacy Call Center Operations at

Accredo by Evernorth

January 2013 - January 2015

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Senior Director- PBM Contact Centers (Fortune 20 Company) at

Express Scripts by Evernorth

January 2012 - January 2013

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Vice President - Customer Engagement - Call Center Operations - Shared Services Model at

Medco Health Solutions

January 2010 - January 2012

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Vice President - General Manager at

Medco Health Solutions

January 2007 - January 2010

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Customer Service Management at

Medco Health Solutions

January 2001 - December 2006

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Elaine Walsh

Education

State University of New York College at Geneseo, Bachelor’s Degree

January 1981 - January 1984

Frequently Asked Questions about Elaine Walsh

What is Elaine Walsh email address?

Elaine Walsh's primary email address is ******@careservicesllc.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Elaine Walsh work for?

Elaine Walsh is a Chief Operating Officer at Care Services, LLC, a company specializing in Biological products, except diagnostic.

Where Elaine Walsh graduated from?

Elaine Walsh holds a degree in English from State University of New York College at Geneseo.

How can I directly contact Elaine Walsh?

To contact Elaine Walsh directly, you can use the email address ******@careservicesllc.com. Complete contact information is available upon registration with Muraena.

Who is Elaine Walsh?

Elaine Walsh is a seasoned Customer Experience & Operations Executive based in Tampa, Florida, with extensive expertise in transforming healthcare operations. With over two decades of leadership experience, she has successfully driven significant improvements in customer and employee engagement across various organizations, including Medco Health Solutions and Optum. Elaine's strategic vision and innovative thinking have consistently resulted in enhanced operational efficiencies and cost reductions. She possesses a unique ability to integrate multi-site operations and establish collaborative cultures that foster high-performance teams. Her academic background in English from the State University of New York College at Geneseo complements her professional journey, allowing her to communicate effectively and lead diverse teams. Elaine is passionate about leveraging technology to optimize customer experiences in the healthcare sector, making her a sought-after leader in the industry.

Elaine`s contact details

mail

******@careservicesllc.com

******@elainedwalsh.com

******@healthplan.com

Colleagues

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Michael Rawleigh

Vice President of National Sales

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Jeff Freund

Chief Information Officer

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Joe Boures

Chief Executive Officer

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James Shepard

Chief Financial Officer

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Shawn Edwards

Chief Information Officer

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Mark Parker

Vice President of Sales and Business Development

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