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Emily Gray

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Emily Gray

Chief Operating Officer | Playvox by NICE

Orlando, Florida, United States

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Emily Gray

Summary

Emily Gray is a seasoned executive with extensive experience in customer success and operations, currently serving as the Chief Operating Officer at Playvox. With a robust background in human resources and benefits administration, she has a proven track record in enhancing employee engagement to drive customer satisfaction. Emily's leadership journey has seen her transition through various roles, showcasing her adaptability and commitment to excellence in the prepackaged software industry. She holds an MBA from the University of Arizona, which complements her undergraduate degree in Spanish from Arizona State University. Emily's strategic vision is complemented by her hands-on experience in managing teams and implementing innovative solutions. Her passion for creating exceptional customer experiences is evident in her previous roles, where she led initiatives that transformed client interactions. Outside of her professional life, Emily enjoys exploring new technologies and their applications in enhancing business processes.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Emily Gray

Work Experience

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Chief Operating Officer at

Playvox by NICE

October 2023 - Present

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Chief Customer Officer at

Playvox by NICE

June 2022 - January 2024

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SVP Customer Success at

Playvox by NICE

October 2021 - June 2022

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VP Customer Success at

Playvox by NICE

March 2020 - October 2021

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Sr. Director, Customer Success at

Interactions LLC

January 2019 - March 2020

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Director, Account Management at

Interactions LLC

August 2015 - January 2019

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Sr. Solutions Engineer at

NortonLifeLock

February 2015 - August 2015

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Solutions Engineer at

NortonLifeLock

July 2013 - February 2015

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Partner Integration Manager at

NortonLifeLock

February 2013 - July 2013

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Partner Operations Analyst at

NortonLifeLock

January 2010 - February 2013

💼

Catering Sales Manager at

NEW WORLD RESTAURANT LIMITED

June 2009 - January 2010

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Training Programs Coordinator at

Recruiting Ventures

January 2008 - June 2009

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Human Resources at

Spectrum

May 2003 - September 2003

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Emily Gray

Education

University of Arizona, Eller College of Management, Master Of Business Administration (M.B.A.)

January 2015 - January 2016

Arizona State University, Ba

January 2005 - January 2007

Western Michigan University

January 2003 - January 2005

Frequently Asked Questions about Emily Gray

What is Emily Gray email address?

Emily Gray's primary email address is *****@playvox.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Emily Gray work for?

Emily Gray is a Chief Operating Officer at Playvox by NICE, a company specializing in Prepackaged software.

Where Emily Gray graduated from?

Emily Gray holds a degree in from University of Arizona, Eller College of Management.

How can I directly contact Emily Gray?

To contact Emily Gray directly, you can use the email address *****@playvox.com. Complete contact information is available upon registration with Muraena.

Who is Emily Gray?

Emily Gray is a seasoned executive with extensive experience in customer success and operations, currently serving as the Chief Operating Officer at Playvox. With a robust background in human resources and benefits administration, she has a proven track record in enhancing employee engagement to drive customer satisfaction. Emily's leadership journey has seen her transition through various roles, showcasing her adaptability and commitment to excellence in the prepackaged software industry. She holds an MBA from the University of Arizona, which complements her undergraduate degree in Spanish from Arizona State University. Emily's strategic vision is complemented by her hands-on experience in managing teams and implementing innovative solutions. Her passion for creating exceptional customer experiences is evident in her previous roles, where she led initiatives that transformed client interactions. Outside of her professional life, Emily enjoys exploring new technologies and their applications in enhancing business processes.

Emily`s contact details

mail

*****@playvox.com

Colleagues

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Sahar Ebadi

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Ismaily Piedra

SVP, People & Culture

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Oscar Giraldo

Founder and Board Member

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