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Erica Luo
Erica Luo
Managing Director, Head of High Risk and Collections, US Personal Banking
United States
Erica Luo
Summary
Erica Luo is an accomplished Managing Director with extensive experience in risk management and analytics within the banking sector. Currently leading High Risk and Collections for US Personal Banking at Citi, she demonstrates a strong command of credit risk management and fraud analytics. With a career spanning over two decades, Erica has held various leadership roles, driving strategic initiatives that enhance operational efficiency and mitigate financial risk. Her expertise encompasses a wide range of areas including portfolio management, statistical modeling, and data analysis. Erica's passion for leveraging data to inform decision-making sets her apart in the financial services industry. She has a proven track record of collaborating with cross-functional teams to develop innovative solutions that address emerging threats in fraud risk. Notably, her academic background in Economics from Fordham University underpins her analytical capabilities, enabling her to navigate complex financial landscapes with ease. Outside of her professional pursuits, Erica is committed to fostering best practices in risk management across the industry.
Erica Luo
Work Experience
Managing Director, Head of High Risk and Collections, US Personal Banking at
Citi
April 2024 - Present
Managing Director, Risk/Return Framework and Optimization in Personal Banking and Wealth Management at
Citi
January 2023 - March 2024
Head of Citi Banamex Consumer Risk Strategy and Analytics at
Citi
July 2018 - January 2023
Director, Global Independent Fraud Risk at
Citi
November 2013 - August 2018
Director, Risk Management (Collections Strategy and Analytics) at
Barclaycard
October 2009 - October 2013
Senior Vice President, Credit Risk Management at
Citi
March 2008 - October 2009
VP, Loan Loss Forecast and Credit Risk Management at
JPMorganChase
June 1999 - February 2008
Erica Luo
Education
Fordham University, Master Of Arts (Ma)
January 1996 - January 1999
Frequently Asked Questions about Erica Luo
What is Erica Luo email address?
Erica Luo's primary email address is *********@citigroup.com. To view the full verified email and additional contact details, sign up for free with Muraena.
Where Erica Luo graduated from?
Erica Luo holds a degree in Economics from Fordham University.
How can I directly contact Erica Luo?
To contact Erica Luo directly, you can use the email address *********@citigroup.com. Complete contact information is available upon registration with Muraena.
Who is Erica Luo?
Erica Luo is an accomplished Managing Director with extensive experience in risk management and analytics within the banking sector. Currently leading High Risk and Collections for US Personal Banking at Citi, she demonstrates a strong command of credit risk management and fraud analytics. With a career spanning over two decades, Erica has held various leadership roles, driving strategic initiatives that enhance operational efficiency and mitigate financial risk. Her expertise encompasses a wide range of areas including portfolio management, statistical modeling, and data analysis. Erica's passion for leveraging data to inform decision-making sets her apart in the financial services industry. She has a proven track record of collaborating with cross-functional teams to develop innovative solutions that address emerging threats in fraud risk. Notably, her academic background in Economics from Fordham University underpins her analytical capabilities, enabling her to navigate complex financial landscapes with ease. Outside of her professional pursuits, Erica is committed to fostering best practices in risk management across the industry.
Erica`s contact details
*********@citigroup.com