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Ethan Douglas

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Ethan Douglas

Vice President of Client Strategy | Sourcepass

Wilmington, North Carolina, United States

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Ethan Douglas

Summary

Ethan Douglas is a seasoned Vice President of Client Experience at Sourcepass, bringing over a decade of expertise in account management and customer success within the radiotelephone communication and computer services industries. He excels in building strong client relationships and has a proven track record of driving customer retention and satisfaction. With a background in leading customer success teams and implementing strategic initiatives, Ethan has significantly reduced churn rates and increased revenue at previous organizations. He holds a Bachelor of Science in Accounting and Finance from East Carolina University. Outside of work, he is a proud dog dad and enjoys engaging in DIY projects, often with a humorous twist. Ethan is passionate about connecting with fellow professionals who share his commitment to exceptional communication and customer experience.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Ethan Douglas

Work Experience

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Vice President of Client Strategy at

Sourcepass

May 2023 - Present

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Senior Director of Customer Success at

Vonage

July 2020 - April 2023

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Director of Customer Success at

Vonage

May 2019 - July 2020

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Senior Manager of Customer Success at

Vonage

August 2018 - May 2019

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Manager of Client Services at

Vonage

May 2017 - August 2018

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Client Services Advisor at

Vonage

August 2015 - May 2017

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Client Service Advisor at

iCore Networks (now Vonage)

May 2015 - August 2015

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Account Manager at

iCore Networks (now Vonage)

June 2014 - May 2015

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Ethan Douglas

Education

East Carolina University - College of Business, Bachelor Of Science - Bs

January 2010 - January 2014

Frequently Asked Questions about Ethan Douglas

What is Ethan Douglas email address?

Ethan Douglas's primary email address is ********@sourcepass.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Ethan Douglas work for?

Ethan Douglas is a Vice President of Client Strategy at Sourcepass, a company specializing in Computer Systems Design & Related Services.

Where Ethan Douglas graduated from?

Ethan Douglas holds a degree in Accounting And Finance from East Carolina University - College of Business.

How can I directly contact Ethan Douglas?

To contact Ethan Douglas directly, you can use the email address ********@sourcepass.com. Complete contact information is available upon registration with Muraena.

Who is Ethan Douglas?

Ethan Douglas is a seasoned Vice President of Client Experience at Sourcepass, bringing over a decade of expertise in account management and customer success within the radiotelephone communication and computer services industries. He excels in building strong client relationships and has a proven track record of driving customer retention and satisfaction. With a background in leading customer success teams and implementing strategic initiatives, Ethan has significantly reduced churn rates and increased revenue at previous organizations. He holds a Bachelor of Science in Accounting and Finance from East Carolina University. Outside of work, he is a proud dog dad and enjoys engaging in DIY projects, often with a humorous twist. Ethan is passionate about connecting with fellow professionals who share his commitment to exceptional communication and customer experience.

Ethan`s contact details

mail

********@sourcepass.com

*************@vonage.com

**********@students.ecu.edu

Colleagues

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Bruce Simms

Co-Founder | SVP of Operational Excellence

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Tim O'brien

Vice President of Business Development

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Michael Ducsak Cissp

Chief Information Security Officer

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Michael Lareau

Vice President of Solution Engineering

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Lisa Guerin

VP GOV/SLED

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Josh Banyasz

Vice President, Internal Security and Technology

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Dave Delvecchio

VP of Marketing and Communications

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Daman Wood

Board Member

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Jeff Boate

Chief Strategy Officer (CSO)

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