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Fernando Lucas Pérez

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Fernando Lucas Pérez

Vice President of Customer Support | Trilogy

Villalbilla, Community of Madrid, Spain

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Fernando Lucas Pérez

Summary

Fernando Lucas Pérez is a seasoned professional with extensive experience in customer support and AI-driven solutions within the prepackaged software industry. Currently serving as the Vice President of Customer Support at Trilogy, he leads a team focused on enhancing customer interactions and automating support processes. With a strong technical background in software development and incident management, Fernando has been instrumental in integrating AI tools that significantly improve operational efficiency. His career spans various roles, including software engineer and auditor, showcasing his versatility and commitment to continuous improvement. He holds dual bachelor's degrees in Computer Hardware Engineering and International Business, reflecting a unique blend of technical and business acumen. Fluent in English, Spanish, and German, he effectively communicates across diverse teams and stakeholders. Outside of work, he is passionate about leveraging technology for educational advancements, particularly in the realm of AI and customer support.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Organisational experience

Corporate Experience

Fernando Lucas Pérez

Work Experience

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Vice President of Customer Support at

Trilogy

January 2024 - Present

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L3 & Support AI Solutions Developer at

Trilogy

August 2023 - March 2024

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L3 & Incident Manager at

Trilogy

August 2022 - March 2024

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Integration Specialist at

Trilogy

March 2023 - June 2023

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Product Knowledge Curator at

Trilogy

September 2021 - November 2022

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L2 Customer Support Engineer at

Trilogy

September 2020 - September 2021

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Software Engineer at

Universidad Rey Juan Carlos

February 2017 - January 2019

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English Teacher at

Idiomalogy

November 2015 - November 2017

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Auditor - Financial Services Industry at

Deloitte Consulting

September 2014 - September 2015

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Assistant Auditor at

GRANT THORNTON SLP

December 2013 - May 2014

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Accountant at

Cortefiel

June 2013 - September 2013

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Fernando Lucas Pérez

Education

King Juan Carlos University, Dual Bachelor's Degree

January 2015 - January 2019

Facultad de Económicas, Empresariales y Turismo de la Universidad de Alcalá UAH, Bachelor's Degree

January 2010 - January 2014

Frequently Asked Questions about Fernando Lucas Pérez

What is Fernando Lucas Pérez email address?

Fernando Lucas Pérez's primary email address is **************@trilogy.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Fernando Lucas Pérez work for?

Fernando Lucas Pérez is a Vice President of Customer Support at Trilogy, a company specializing in Prepackaged software.

Where Fernando Lucas Pérez graduated from?

Fernando Lucas Pérez holds a degree in Computer Hardware Engineering And Videogame Development from King Juan Carlos University.

How can I directly contact Fernando Lucas Pérez?

To contact Fernando Lucas Pérez directly, you can use the email address **************@trilogy.com. Complete contact information is available upon registration with Muraena.

Who is Fernando Lucas Pérez?

Fernando Lucas Pérez is a seasoned professional with extensive experience in customer support and AI-driven solutions within the prepackaged software industry. Currently serving as the Vice President of Customer Support at Trilogy, he leads a team focused on enhancing customer interactions and automating support processes. With a strong technical background in software development and incident management, Fernando has been instrumental in integrating AI tools that significantly improve operational efficiency. His career spans various roles, including software engineer and auditor, showcasing his versatility and commitment to continuous improvement. He holds dual bachelor's degrees in Computer Hardware Engineering and International Business, reflecting a unique blend of technical and business acumen. Fluent in English, Spanish, and German, he effectively communicates across diverse teams and stakeholders. Outside of work, he is passionate about leveraging technology for educational advancements, particularly in the realm of AI and customer support.

Fernando`s contact details

mail

**************@trilogy.com

Colleagues

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Noumaan Shah

Product CTO

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Peter Rezanka

Teaching Assistant

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Adam Valen Levinson

VP of AI-Based Education

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Fabiano Lucchese

Senior Vice President of Engineering

Andrew Price

Chief Financial Officer

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Anton Van Der Bijl

VP of Operations

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Rishap Ahuja

Vice President Finance

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Thiago Sa

Vice President of Software Engineering | Head of Platform | Head of Data

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Kathy Slowinski

Chief Executive Officer

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