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Fernando Lucas Pérez
Fernando Lucas Pérez
Vice President of Customer Support | Trilogy
Villalbilla, Community of Madrid, Spain
Fernando Lucas Pérez
Summary
Fernando Lucas Pérez is a seasoned professional with extensive experience in customer support and AI-driven solutions within the prepackaged software industry. Currently serving as the Vice President of Customer Support at Trilogy, he leads a team focused on enhancing customer interactions and automating support processes. With a strong technical background in software development and incident management, Fernando has been instrumental in integrating AI tools that significantly improve operational efficiency. His career spans various roles, including software engineer and auditor, showcasing his versatility and commitment to continuous improvement. He holds dual bachelor's degrees in Computer Hardware Engineering and International Business, reflecting a unique blend of technical and business acumen. Fluent in English, Spanish, and German, he effectively communicates across diverse teams and stakeholders. Outside of work, he is passionate about leveraging technology for educational advancements, particularly in the realm of AI and customer support.
Fernando Lucas Pérez
Work Experience
Vice President of Customer Support at
Trilogy
January 2024 - Present
L3 & Support AI Solutions Developer at
Trilogy
August 2023 - March 2024
L3 & Incident Manager at
Trilogy
August 2022 - March 2024
Integration Specialist at
Trilogy
March 2023 - June 2023
Product Knowledge Curator at
Trilogy
September 2021 - November 2022
L2 Customer Support Engineer at
Trilogy
September 2020 - September 2021
Software Engineer at
Universidad Rey Juan Carlos
February 2017 - January 2019
English Teacher at
Idiomalogy
November 2015 - November 2017
Auditor - Financial Services Industry at
Deloitte Consulting
September 2014 - September 2015
Assistant Auditor at
GRANT THORNTON SLP
December 2013 - May 2014
Accountant at
Cortefiel
June 2013 - September 2013
Fernando Lucas Pérez
Education
King Juan Carlos University, Dual Bachelor's Degree
January 2015 - January 2019
Facultad de Económicas, Empresariales y Turismo de la Universidad de Alcalá UAH, Bachelor's Degree
January 2010 - January 2014
Frequently Asked Questions about Fernando Lucas Pérez
What is Fernando Lucas Pérez email address?
Fernando Lucas Pérez's primary email address is **************@trilogy.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Fernando Lucas Pérez work for?
Fernando Lucas Pérez is a Vice President of Customer Support at Trilogy, a company specializing in Prepackaged software.
Where Fernando Lucas Pérez graduated from?
Fernando Lucas Pérez holds a degree in Computer Hardware Engineering And Videogame Development from King Juan Carlos University.
How can I directly contact Fernando Lucas Pérez?
To contact Fernando Lucas Pérez directly, you can use the email address **************@trilogy.com. Complete contact information is available upon registration with Muraena.
Who is Fernando Lucas Pérez?
Fernando Lucas Pérez is a seasoned professional with extensive experience in customer support and AI-driven solutions within the prepackaged software industry. Currently serving as the Vice President of Customer Support at Trilogy, he leads a team focused on enhancing customer interactions and automating support processes. With a strong technical background in software development and incident management, Fernando has been instrumental in integrating AI tools that significantly improve operational efficiency. His career spans various roles, including software engineer and auditor, showcasing his versatility and commitment to continuous improvement. He holds dual bachelor's degrees in Computer Hardware Engineering and International Business, reflecting a unique blend of technical and business acumen. Fluent in English, Spanish, and German, he effectively communicates across diverse teams and stakeholders. Outside of work, he is passionate about leveraging technology for educational advancements, particularly in the realm of AI and customer support.
Fernando`s contact details
**************@trilogy.com
Colleagues
Product CTO
Teaching Assistant
VP of AI-Based Education
Co Founder
Senior Vice President of Engineering
Chief Financial Officer
VP of Operations
Vice President Finance
Vice President of Software Engineering | Head of Platform | Head of Data
Chief Executive Officer