Directory
>
Gene Kropfelder
Gene Kropfelder
Executive Director, Customer Care and Experience | Ally
Belmont, North Carolina, United States
Gene Kropfelder
Summary
Gene Kropfelder is an accomplished executive with extensive experience in customer care and operational excellence across various industries, including finance and construction materials. Currently serving as the Executive Director at Ally Financial, he has a strong track record of leading large teams and improving customer satisfaction metrics through innovative strategies and data-driven insights. With an MBA from Northwestern's Kellogg School of Management and a BS from North Carolina State University, Gene combines technical expertise with a passion for customer success. His leadership style is characterized by a commitment to continuous improvement and a hands-on approach to problem-solving. Gene is also known for his ability to transform complex business challenges into effective solutions, making him a valuable asset in any organization. He actively seeks opportunities for personal and professional growth, believing in the importance of servant leadership and sharing knowledge with others.
Gene Kropfelder
Work Experience
Executive Director, Customer Care and Experience at
Ally
July 2024 - Present
Senior Director, Customer Care and Experience at
Ally
January 2020 - July 2024
Director, Enterprise and Channel Analytics at
Ally
January 2016 - January 2020
Customer Engagement and Market Insights | Continuous Improvement Executive at
Carolina Cat
January 2013 - January 2016
Customer Insight, Omnichannel Marketing, and Continuous Improvement Consultant at
Marketing Operations Analytics And Customer Experienceinsight Consulting
January 2012 - January 2016
Vice President Business Intelligence, Customer Insight, and Omnichannel Sales and Marketing at
Red Ventures
January 2011 - January 2013
Senior Vice President at
CRH Mexico B.V.
January 2006 - January 2011
Gene Kropfelder
Education
Kellogg School of Management, Master Of Business Administration (M.B.A.)
January 2004 - January 2006
Frequently Asked Questions about Gene Kropfelder
What is Gene Kropfelder email address?
Gene Kropfelder's primary email address is ***************@ally.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Gene Kropfelder work for?
Gene Kropfelder is a Executive Director, Customer Care and Experience at Ally, a company specializing in Functions related to depository banking.
Where Gene Kropfelder graduated from?
Gene Kropfelder holds a degree in Customer Insights, Marketing/Marketing Management, Managerial Economics, Operations from Kellogg School of Management.
How can I directly contact Gene Kropfelder?
To contact Gene Kropfelder directly, you can use the email address ***************@ally.com. Complete contact information is available upon registration with Muraena.
Who is Gene Kropfelder?
Gene Kropfelder is an accomplished executive with extensive experience in customer care and operational excellence across various industries, including finance and construction materials. Currently serving as the Executive Director at Ally Financial, he has a strong track record of leading large teams and improving customer satisfaction metrics through innovative strategies and data-driven insights. With an MBA from Northwestern's Kellogg School of Management and a BS from North Carolina State University, Gene combines technical expertise with a passion for customer success. His leadership style is characterized by a commitment to continuous improvement and a hands-on approach to problem-solving. Gene is also known for his ability to transform complex business challenges into effective solutions, making him a valuable asset in any organization. He actively seeks opportunities for personal and professional growth, believing in the importance of servant leadership and sharing knowledge with others.
Gene`s contact details
***************@ally.com
Colleagues
Executive Director Employee Solutions & Workforce Analytics
Chief Procurement Officer
Executive Director, Consumer and Commercial Bank Finance
Executive Director, Employee Experience & Communications
Executive Director
Regional Executive Director
Executive Director, Marketing - Strategic Investments, Planning and Business Administration
Managing Director – Balance Sheet Management, NII Forecast & Funding Plan
Managing Director
Executive Director Compliance - Strategic Programs and Operations