Directory

>

Gene Kropfelder

avatar

Gene Kropfelder

Executive Director, Customer Care and Experience | Ally

Belmont, North Carolina, United States

View contact details (it's free)

Gene Kropfelder

Summary

Gene Kropfelder is an accomplished executive with extensive experience in customer care and operational excellence across various industries, including finance and construction materials. Currently serving as the Executive Director at Ally Financial, he has a strong track record of leading large teams and improving customer satisfaction metrics through innovative strategies and data-driven insights. With an MBA from Northwestern's Kellogg School of Management and a BS from North Carolina State University, Gene combines technical expertise with a passion for customer success. His leadership style is characterized by a commitment to continuous improvement and a hands-on approach to problem-solving. Gene is also known for his ability to transform complex business challenges into effective solutions, making him a valuable asset in any organization. He actively seeks opportunities for personal and professional growth, believing in the importance of servant leadership and sharing knowledge with others.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Gene Kropfelder

Work Experience

company logo

Executive Director, Customer Care and Experience at

Ally

July 2024 - Present

company logo

Senior Director, Customer Care and Experience at

Ally

January 2020 - July 2024

company logo

Director, Enterprise and Channel Analytics at

Ally

January 2016 - January 2020

company logo

Customer Engagement and Market Insights | Continuous Improvement Executive at

Carolina Cat

January 2013 - January 2016

💼

Customer Insight, Omnichannel Marketing, and Continuous Improvement Consultant at

Marketing Operations Analytics And Customer Experienceinsight Consulting

January 2012 - January 2016

company logo

Vice President Business Intelligence, Customer Insight, and Omnichannel Sales and Marketing at

Red Ventures

January 2011 - January 2013

💼

Senior Vice President at

CRH Mexico B.V.

January 2006 - January 2011

Logos provided by Logo.dev

Gene Kropfelder

Education

Kellogg School of Management, Master Of Business Administration (M.B.A.)

January 2004 - January 2006

Frequently Asked Questions about Gene Kropfelder

What is Gene Kropfelder email address?

Gene Kropfelder's primary email address is ***************@ally.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Gene Kropfelder work for?

Gene Kropfelder is a Executive Director, Customer Care and Experience at Ally, a company specializing in Functions related to depository banking.

Where Gene Kropfelder graduated from?

Gene Kropfelder holds a degree in Customer Insights, Marketing/Marketing Management, Managerial Economics, Operations from Kellogg School of Management.

How can I directly contact Gene Kropfelder?

To contact Gene Kropfelder directly, you can use the email address ***************@ally.com. Complete contact information is available upon registration with Muraena.

Who is Gene Kropfelder?

Gene Kropfelder is an accomplished executive with extensive experience in customer care and operational excellence across various industries, including finance and construction materials. Currently serving as the Executive Director at Ally Financial, he has a strong track record of leading large teams and improving customer satisfaction metrics through innovative strategies and data-driven insights. With an MBA from Northwestern's Kellogg School of Management and a BS from North Carolina State University, Gene combines technical expertise with a passion for customer success. His leadership style is characterized by a commitment to continuous improvement and a hands-on approach to problem-solving. Gene is also known for his ability to transform complex business challenges into effective solutions, making him a valuable asset in any organization. He actively seeks opportunities for personal and professional growth, believing in the importance of servant leadership and sharing knowledge with others.

Gene`s contact details

mail

***************@ally.com

Colleagues

avatar
Nicole Fitz

Executive Director Employee Solutions & Workforce Analytics

avatar
Nicole Lipscomb

Chief Procurement Officer

avatar
Sam Little

Executive Director, Consumer and Commercial Bank Finance

avatar
Sarah Comstock

Executive Director, Employee Experience & Communications

avatar
Scott Bourdreau

Executive Director

Sheldon Nicklin

Regional Executive Director

avatar
Shelly Wright

Executive Director, Marketing - Strategic Investments, Planning and Business Administration

Shilpi Dekarske

Managing Director – Balance Sheet Management, NII Forecast & Funding Plan

avatar
Patrick Coffey

Managing Director

Stephen Stewart

Executive Director Compliance - Strategic Programs and Operations

View Contact details (it's free)
Request Profile Removal