Directory
>
Guillermo Rodriguez
Guillermo Rodriguez
Vice President Customer Experience | Cityblock Health
Miami, Florida, United States
Guillermo Rodriguez
Summary
Guillermo Rodriguez is an accomplished Vice President with a strong track record in Customer Engagement Operations, particularly within the healthcare and technology sectors. His extensive experience includes leading diverse teams and implementing innovative strategies to enhance customer satisfaction and operational efficiency. With a bilingual background, Guillermo excels in bridging communication gaps and fostering inclusive environments. His expertise in analytics and business intelligence has enabled him to drive significant improvements in service delivery and client engagement. He is passionate about leveraging technology to transform customer experiences and is committed to achieving equitable healthcare outcomes. Prior to his current role, he held key positions at major organizations such as Visa and Davita Kidney Care, where he demonstrated exceptional leadership and strategic planning skills. Guillermo's educational background includes an MBA with a specialization in International Business, equipping him with a global perspective on business challenges.
Guillermo Rodriguez
Work Experience
Vice President Customer Experience at
Cityblock Health
July 2022 - Present
Director Of Customer Service Operations & Strategy at
DaVita, Inc.
July 2021 - July 2022
Director Customer Experience at
Blue Shield of California
June 2020 - July 2021
Director - Global Customer Assistance Services at
Visa
September 2016 - June 2019
Director Customer Support at
Visa
October 2014 - September 2016
Program Manager - Vendor Management at
Visa
November 2013 - October 2014
Contact Center Manager at
Visa
May 2012 - November 2013
Customer Service Lead Supervisor at
Visa
March 2011 - May 2012
Guillermo Rodriguez
Education
Florida International University - College of Business, Master Of Business Administration (Mba)
January 2012 - January 2015
Florida International University, Bachelor Of Arts (B.A.)
January 2008 - January 2011
the Honors College at Miami Dade College, Associate Of Arts (Aa)
January 2006 - January 2008
Frequently Asked Questions about Guillermo Rodriguez
What is Guillermo Rodriguez email address?
Guillermo Rodriguez's primary email address is *******************@davita.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Guillermo Rodriguez work for?
Guillermo Rodriguez is a Vice President Customer Experience at Cityblock Health, a company specializing in Specialty hospitals, except psychiatric.
Where Guillermo Rodriguez graduated from?
Guillermo Rodriguez holds a degree in International Business from Florida International University - College of Business.
How can I directly contact Guillermo Rodriguez?
To contact Guillermo Rodriguez directly, you can use the email address *******************@davita.com. Complete contact information is available upon registration with Muraena.
Who is Guillermo Rodriguez?
Guillermo Rodriguez is an accomplished Vice President with a strong track record in Customer Engagement Operations, particularly within the healthcare and technology sectors. His extensive experience includes leading diverse teams and implementing innovative strategies to enhance customer satisfaction and operational efficiency. With a bilingual background, Guillermo excels in bridging communication gaps and fostering inclusive environments. His expertise in analytics and business intelligence has enabled him to drive significant improvements in service delivery and client engagement. He is passionate about leveraging technology to transform customer experiences and is committed to achieving equitable healthcare outcomes. Prior to his current role, he held key positions at major organizations such as Visa and Davita Kidney Care, where he demonstrated exceptional leadership and strategic planning skills. Guillermo's educational background includes an MBA with a specialization in International Business, equipping him with a global perspective on business challenges.
Guillermo`s contact details
*******************@davita.com
*******************@cityblock.com
Colleagues
Vice President, Reporting and Analytics
Vice President, Ohio Medical Practice
Adjunct Professor
Vice President, Behavior Change & Design
VP of Population Health
Member
SVP Enterprise Technology
Vice President, Growth & Business Development
Chief Operating Officer
Market VP, Massachusetts Market