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Guillermo Rodriguez

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Guillermo Rodriguez

Vice President Customer Experience | Cityblock Health

Miami, Florida, United States

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Guillermo Rodriguez

Summary

Guillermo Rodriguez is an accomplished Vice President with a strong track record in Customer Engagement Operations, particularly within the healthcare and technology sectors. His extensive experience includes leading diverse teams and implementing innovative strategies to enhance customer satisfaction and operational efficiency. With a bilingual background, Guillermo excels in bridging communication gaps and fostering inclusive environments. His expertise in analytics and business intelligence has enabled him to drive significant improvements in service delivery and client engagement. He is passionate about leveraging technology to transform customer experiences and is committed to achieving equitable healthcare outcomes. Prior to his current role, he held key positions at major organizations such as Visa and Davita Kidney Care, where he demonstrated exceptional leadership and strategic planning skills. Guillermo's educational background includes an MBA with a specialization in International Business, equipping him with a global perspective on business challenges.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Startup Experience

Guillermo Rodriguez

Work Experience

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Vice President Customer Experience at

Cityblock Health

July 2022 - Present

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Director Of Customer Service Operations & Strategy at

DaVita, Inc.

July 2021 - July 2022

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Director Customer Experience at

Blue Shield of California

June 2020 - July 2021

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Director - Global Customer Assistance Services at

Visa

September 2016 - June 2019

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Director Customer Support at

Visa

October 2014 - September 2016

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Program Manager - Vendor Management at

Visa

November 2013 - October 2014

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Contact Center Manager at

Visa

May 2012 - November 2013

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Customer Service Lead Supervisor at

Visa

March 2011 - May 2012

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Guillermo Rodriguez

Education

Florida International University - College of Business, Master Of Business Administration (Mba)

January 2012 - January 2015

Florida International University, Bachelor Of Arts (B.A.)

January 2008 - January 2011

the Honors College at Miami Dade College, Associate Of Arts (Aa)

January 2006 - January 2008

Frequently Asked Questions about Guillermo Rodriguez

What is Guillermo Rodriguez email address?

Guillermo Rodriguez's primary email address is *******************@davita.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Guillermo Rodriguez work for?

Guillermo Rodriguez is a Vice President Customer Experience at Cityblock Health, a company specializing in Specialty hospitals, except psychiatric.

Where Guillermo Rodriguez graduated from?

Guillermo Rodriguez holds a degree in International Business from Florida International University - College of Business.

How can I directly contact Guillermo Rodriguez?

To contact Guillermo Rodriguez directly, you can use the email address *******************@davita.com. Complete contact information is available upon registration with Muraena.

Who is Guillermo Rodriguez?

Guillermo Rodriguez is an accomplished Vice President with a strong track record in Customer Engagement Operations, particularly within the healthcare and technology sectors. His extensive experience includes leading diverse teams and implementing innovative strategies to enhance customer satisfaction and operational efficiency. With a bilingual background, Guillermo excels in bridging communication gaps and fostering inclusive environments. His expertise in analytics and business intelligence has enabled him to drive significant improvements in service delivery and client engagement. He is passionate about leveraging technology to transform customer experiences and is committed to achieving equitable healthcare outcomes. Prior to his current role, he held key positions at major organizations such as Visa and Davita Kidney Care, where he demonstrated exceptional leadership and strategic planning skills. Guillermo's educational background includes an MBA with a specialization in International Business, equipping him with a global perspective on business challenges.

Guillermo`s contact details

mail

*******************@davita.com

*******************@cityblock.com

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