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Heather Carroll Cox

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Heather Carroll Cox

President, Insights & Empowerment Business Unit | Zelis

United States

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Heather Carroll Cox

Summary

Heather Carroll Cox is a seasoned leader in the fintech and healthtech industries, currently serving as President of Sapphire Digital at Zelis Healthcare. With a career spanning over two decades, she has driven digital transformation and innovation at major organizations such as Humana and Citi. Heather's expertise lies in analytics, strategic planning, and customer service, and she has a proven track record of leveraging technology to enhance customer experiences and operational efficiencies. Notably, she played a pivotal role in the growth of Humana's digital health initiatives, significantly increasing engagement and revenue. Her leadership has earned her recognition as one of the most influential women in banking by American Banker. Outside of her corporate roles, she contributes to governance as a board member for NRG Energy and Atlantic Union Bank. Heather holds a BA in International Economics from the University of Illinois and is passionate about using technology to improve healthcare access and transparency.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Heather Carroll Cox

Work Experience

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President, Insights & Empowerment Business Unit at

Zelis

May 2023 - Present

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Director Board Of Directors at

NRG Energy

March 2018 - Present

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Director Board of Directors at

Atlantic Union Bank

August 2022 - July 2023

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Chief Digital Health & Analytics Officer at

Humana, Inc.

August 2018 - February 2023

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Chief Technology and Digital Officer at

USAA

October 2016 - March 2018

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Chief Executive Officer, Citi FinTech at

Citi

October 2015 - October 2016

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Chief Client Experience, Digital and Marketing Officer at

Citi

April 2014 - September 2015

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Executive Vice President, Card Operations at

Capital One Financial Corporation

July 2011 - April 2014

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Senior Vice President, US Card Operations at

Capital One Financial Corporation

November 2008 - August 2011

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Senior Vice President, Lending and Account Operations at

E*TRADE from Morgan Stanley

May 1999 - November 2008

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Business Development Manager at

New Century Mortgage

January 1996 - January 1998

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General Management Training Program - Executive Trainee at

Household International

January 1993 - January 1995

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Heather Carroll Cox

Education

University of Illinois Urbana-Champaign, Ba

January 1989 - January 1993

Frequently Asked Questions about Heather Carroll Cox

What is Heather Carroll Cox email address?

Heather Carroll Cox's primary email address is ***********@nrg.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Heather Carroll Cox work for?

Heather Carroll Cox is a President, Insights & Empowerment Business Unit at Zelis, a company specializing in Prepackaged software.

Where Heather Carroll Cox graduated from?

Heather Carroll Cox holds a degree in International Economics from University of Illinois Urbana-Champaign.

How can I directly contact Heather Carroll Cox?

To contact Heather Carroll Cox directly, you can use the email address ***********@nrg.com. Complete contact information is available upon registration with Muraena.

Who is Heather Carroll Cox?

Heather Carroll Cox is a seasoned leader in the fintech and healthtech industries, currently serving as President of Sapphire Digital at Zelis Healthcare. With a career spanning over two decades, she has driven digital transformation and innovation at major organizations such as Humana and Citi. Heather's expertise lies in analytics, strategic planning, and customer service, and she has a proven track record of leveraging technology to enhance customer experiences and operational efficiencies. Notably, she played a pivotal role in the growth of Humana's digital health initiatives, significantly increasing engagement and revenue. Her leadership has earned her recognition as one of the most influential women in banking by American Banker. Outside of her corporate roles, she contributes to governance as a board member for NRG Energy and Atlantic Union Bank. Heather holds a BA in International Economics from the University of Illinois and is passionate about using technology to improve healthcare access and transparency.

Heather`s contact details

mail

***********@nrg.com

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