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Heather Carroll Cox
Heather Carroll Cox
President, Insights & Empowerment Business Unit | Zelis
United States
Heather Carroll Cox
Summary
Heather Carroll Cox is a seasoned leader in the fintech and healthtech industries, currently serving as President of Sapphire Digital at Zelis Healthcare. With a career spanning over two decades, she has driven digital transformation and innovation at major organizations such as Humana and Citi. Heather's expertise lies in analytics, strategic planning, and customer service, and she has a proven track record of leveraging technology to enhance customer experiences and operational efficiencies. Notably, she played a pivotal role in the growth of Humana's digital health initiatives, significantly increasing engagement and revenue. Her leadership has earned her recognition as one of the most influential women in banking by American Banker. Outside of her corporate roles, she contributes to governance as a board member for NRG Energy and Atlantic Union Bank. Heather holds a BA in International Economics from the University of Illinois and is passionate about using technology to improve healthcare access and transparency.
Heather Carroll Cox
Work Experience
President, Insights & Empowerment Business Unit at
Zelis
May 2023 - Present
Director Board Of Directors at
NRG Energy
March 2018 - Present
Director Board of Directors at
Atlantic Union Bank
August 2022 - July 2023
Chief Digital Health & Analytics Officer at
Humana, Inc.
August 2018 - February 2023
Chief Technology and Digital Officer at
USAA
October 2016 - March 2018
Chief Executive Officer, Citi FinTech at
Citi
October 2015 - October 2016
Chief Client Experience, Digital and Marketing Officer at
Citi
April 2014 - September 2015
Executive Vice President, Card Operations at
Capital One Financial Corporation
July 2011 - April 2014
Senior Vice President, US Card Operations at
Capital One Financial Corporation
November 2008 - August 2011
Senior Vice President, Lending and Account Operations at
E*TRADE from Morgan Stanley
May 1999 - November 2008
Business Development Manager at
New Century Mortgage
January 1996 - January 1998
General Management Training Program - Executive Trainee at
Household International
January 1993 - January 1995
Heather Carroll Cox
Education
University of Illinois Urbana-Champaign, Ba
January 1989 - January 1993
Frequently Asked Questions about Heather Carroll Cox
What is Heather Carroll Cox email address?
Heather Carroll Cox's primary email address is ***********@nrg.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Heather Carroll Cox work for?
Heather Carroll Cox is a President, Insights & Empowerment Business Unit at Zelis, a company specializing in Prepackaged software.
Where Heather Carroll Cox graduated from?
Heather Carroll Cox holds a degree in International Economics from University of Illinois Urbana-Champaign.
How can I directly contact Heather Carroll Cox?
To contact Heather Carroll Cox directly, you can use the email address ***********@nrg.com. Complete contact information is available upon registration with Muraena.
Who is Heather Carroll Cox?
Heather Carroll Cox is a seasoned leader in the fintech and healthtech industries, currently serving as President of Sapphire Digital at Zelis Healthcare. With a career spanning over two decades, she has driven digital transformation and innovation at major organizations such as Humana and Citi. Heather's expertise lies in analytics, strategic planning, and customer service, and she has a proven track record of leveraging technology to enhance customer experiences and operational efficiencies. Notably, she played a pivotal role in the growth of Humana's digital health initiatives, significantly increasing engagement and revenue. Her leadership has earned her recognition as one of the most influential women in banking by American Banker. Outside of her corporate roles, she contributes to governance as a board member for NRG Energy and Atlantic Union Bank. Heather holds a BA in International Economics from the University of Illinois and is passionate about using technology to improve healthcare access and transparency.
Heather`s contact details
***********@nrg.com
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