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Heather Caudill

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Heather Caudill

Senior Vice President Operations | Procurement Partners

Charlotte, North Carolina, United States

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Heather Caudill

Summary

Heather Caudill is a seasoned Customer Success Expert based in Charlotte, North Carolina, with a rich background in scaling early-stage companies. With a unique journey from a small startup to an IPO, she specializes in transforming customer journeys into scalable models that enhance satisfaction and retention. Heather's expertise spans various areas, including agile methodologies, business intelligence, and customer engagement. She has held significant leadership roles, including Senior Vice President of Operations and Chief Customer Officer, where she drove strategic initiatives to improve customer experience. Passionate about data-driven excellence, Heather believes in leveraging insights for informed decision-making. Her commitment to elevating market presence through effective customer success strategies sets her apart in the prepackaged software industry. A lifelong learner, she holds an MBA from the Jack Welch Management Institute and a BA from the University of North Carolina at Charlotte.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Startup Experience

Corporate Experience

Heather Caudill

Work Experience

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Senior Vice President Operations at

Procurement Partners

October 2023 - Present

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Chief Customer Officer and Speaker at

Move the Conversation

June 2022 - Present

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Advisor at

Nimbello

May 2023 - August 2024

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Customer Success Advisor at

Revuud LLC

August 2023 - May 2024

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Chief Operating Officer at

Nimbello

August 2022 - May 2023

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Senior Vice President of Relationship Management at

AvidXchange, Inc.

September 2017 - June 2022

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Vice President Professional Services at

AvidXchange, Inc.

March 2014 - August 2017

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Director of Professional Services at

AvidXchange, Inc.

June 2011 - March 2014

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Project Manager at

AvidXchange, Inc.

June 2007 - June 2011

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Senior Client Support Specialist at

AvidXchange, Inc.

December 2002 - June 2007

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Heather Caudill

Education

Jack Welch Management Institute, Master Of Business Administration (Mba)

January 2015 - January 2017

University of North Carolina at Charlotte, Bachelor Of Arts

January 1988 - January 1992

Frequently Asked Questions about Heather Caudill

What is Heather Caudill email address?

Heather Caudill's primary email address is ***************@procurementpartners.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Heather Caudill work for?

Heather Caudill is a Senior Vice President Operations at Procurement Partners, a company specializing in Computer Systems Design & Related Services.

Where Heather Caudill graduated from?

Heather Caudill holds a degree in Business Administration And Management, General from Jack Welch Management Institute.

How can I directly contact Heather Caudill?

To contact Heather Caudill directly, you can use the email address ***************@procurementpartners.com. Complete contact information is available upon registration with Muraena.

Who is Heather Caudill?

Heather Caudill is a seasoned Customer Success Expert based in Charlotte, North Carolina, with a rich background in scaling early-stage companies. With a unique journey from a small startup to an IPO, she specializes in transforming customer journeys into scalable models that enhance satisfaction and retention. Heather's expertise spans various areas, including agile methodologies, business intelligence, and customer engagement. She has held significant leadership roles, including Senior Vice President of Operations and Chief Customer Officer, where she drove strategic initiatives to improve customer experience. Passionate about data-driven excellence, Heather believes in leveraging insights for informed decision-making. Her commitment to elevating market presence through effective customer success strategies sets her apart in the prepackaged software industry. A lifelong learner, she holds an MBA from the Jack Welch Management Institute and a BA from the University of North Carolina at Charlotte.

Heather`s contact details

mail

***************@procurementpartners.com

Colleagues

Mha Greg Raber

VP of Channel and Partnerships

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Harold Richards

Principal Owner

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Ilan Dreyfuss

Board Member

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Jennifer Schultz

Director Of Marketing And Customer Support

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Nicholas Haralambis Rn

Regional Vice President of Sales

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