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Heather Spencer
Heather Spencer
Vice President Enterprise Operations | Health Alliance Plan
South Lyon, Michigan, United States
Heather Spencer
Summary
Heather Spencer is a seasoned Health Insurance Operations Executive with extensive experience in back office operations and consulting. She has a strong track record of leading consumer operations departments, overseeing call centers, and managing complex claims systems across various lines of business including Michigan Medicaid and Medicare. With expertise in agile methodologies and business process improvement, Heather has successfully implemented strategic initiatives that enhance operational efficiency and service quality. Her leadership roles in reputable organizations have honed her skills in managing cross-functional teams and fostering client relationships. Beyond her operational acumen, Heather is passionate about leveraging technology to innovate processes and drive organizational success. She holds a Bachelor of Arts in Communication Studies and Marketing from the University of North Carolina at Wilmington.
Heather Spencer
Work Experience
Vice President Enterprise Operations at
Health Alliance Plan
May 2022 - Present
Managing Director of Medicare Plan Operations at
Advantasure
November 2020 - April 2022
Vice President, Configuration and Provider Data Management at
Evolent
May 2019 - July 2020
Director Business Configuration for BCN at
Blue Cross Blue Shield of Michigan
November 2015 - May 2019
Senior Consultant at
Attain Partners
October 2014 - July 2015
Software Systems Analyst at
Modus21, LLC.
June 2011 - October 2014
Operations Manager at
Benefitfocus
August 2009 - June 2011
Account Manager at
Benefitfirst
September 2007 - August 2009
Account Manager at
Aflac Group Insurance
March 2006 - September 2007
Heather Spencer
Education
University of North Carolina Wilmington, Bachelor Of Arts (Ba)
Frequently Asked Questions about Heather Spencer
What is Heather Spencer email address?
Heather Spencer's primary email address is ********@bcbsm.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Heather Spencer work for?
Heather Spencer is a Vice President Enterprise Operations at Health Alliance Plan, a company specializing in General Medical & Surgical Hospitals.
Where Heather Spencer graduated from?
Heather Spencer holds a degree in Communication Studies And Marketing from University of North Carolina Wilmington.
How can I directly contact Heather Spencer?
To contact Heather Spencer directly, you can use the email address ********@bcbsm.com. Complete contact information is available upon registration with Muraena.
Who is Heather Spencer?
Heather Spencer is a seasoned Health Insurance Operations Executive with extensive experience in back office operations and consulting. She has a strong track record of leading consumer operations departments, overseeing call centers, and managing complex claims systems across various lines of business including Michigan Medicaid and Medicare. With expertise in agile methodologies and business process improvement, Heather has successfully implemented strategic initiatives that enhance operational efficiency and service quality. Her leadership roles in reputable organizations have honed her skills in managing cross-functional teams and fostering client relationships. Beyond her operational acumen, Heather is passionate about leveraging technology to innovate processes and drive organizational success. She holds a Bachelor of Arts in Communication Studies and Marketing from the University of North Carolina at Wilmington.
Heather`s contact details
********@bcbsm.com
********@hap.org
Colleagues
CFO
President
Senior Vice President and Chief Operating Officer
Associate Vice President
Member Board Of Directors
Vice President of FP&A and Risk Adjustment Administration
Senior Vice President, Provider Network Management
Vice President of Sales
Vice President, Corporate Initiatives
Chief Medical Officer