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Heather Spencer

Heather Spencer

Vice President Enterprise Operations | Health Alliance Plan

South Lyon, Michigan, United States

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Heather Spencer

Summary

Heather Spencer is a seasoned Health Insurance Operations Executive with extensive experience in back office operations and consulting. She has a strong track record of leading consumer operations departments, overseeing call centers, and managing complex claims systems across various lines of business including Michigan Medicaid and Medicare. With expertise in agile methodologies and business process improvement, Heather has successfully implemented strategic initiatives that enhance operational efficiency and service quality. Her leadership roles in reputable organizations have honed her skills in managing cross-functional teams and fostering client relationships. Beyond her operational acumen, Heather is passionate about leveraging technology to innovate processes and drive organizational success. She holds a Bachelor of Arts in Communication Studies and Marketing from the University of North Carolina at Wilmington.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Organisational experience

Corporate Experience

Heather Spencer

Work Experience

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Vice President Enterprise Operations at

Health Alliance Plan

May 2022 - Present

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Managing Director of Medicare Plan Operations at

Advantasure

November 2020 - April 2022

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Vice President, Configuration and Provider Data Management at

Evolent

May 2019 - July 2020

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Director Business Configuration for BCN at

Blue Cross Blue Shield of Michigan

November 2015 - May 2019

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Senior Consultant at

Attain Partners

October 2014 - July 2015

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Software Systems Analyst at

Modus21, LLC.

June 2011 - October 2014

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Operations Manager at

Benefitfocus

August 2009 - June 2011

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Account Manager at

Benefitfirst

September 2007 - August 2009

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Account Manager at

Aflac Group Insurance

March 2006 - September 2007

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Heather Spencer

Education

Frequently Asked Questions about Heather Spencer

What is Heather Spencer email address?

Heather Spencer's primary email address is ********@bcbsm.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Heather Spencer work for?

Heather Spencer is a Vice President Enterprise Operations at Health Alliance Plan, a company specializing in General Medical & Surgical Hospitals.

Where Heather Spencer graduated from?

Heather Spencer holds a degree in Communication Studies And Marketing from University of North Carolina Wilmington.

How can I directly contact Heather Spencer?

To contact Heather Spencer directly, you can use the email address ********@bcbsm.com. Complete contact information is available upon registration with Muraena.

Who is Heather Spencer?

Heather Spencer is a seasoned Health Insurance Operations Executive with extensive experience in back office operations and consulting. She has a strong track record of leading consumer operations departments, overseeing call centers, and managing complex claims systems across various lines of business including Michigan Medicaid and Medicare. With expertise in agile methodologies and business process improvement, Heather has successfully implemented strategic initiatives that enhance operational efficiency and service quality. Her leadership roles in reputable organizations have honed her skills in managing cross-functional teams and fostering client relationships. Beyond her operational acumen, Heather is passionate about leveraging technology to innovate processes and drive organizational success. She holds a Bachelor of Arts in Communication Studies and Marketing from the University of North Carolina at Wilmington.

Heather`s contact details

mail

********@bcbsm.com

********@hap.org

Colleagues

Kyle Ingraham

President

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Mike Treash

Senior Vice President and Chief Operating Officer

Angela Endres

Associate Vice President

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Colleen Ezzeddine

Member Board Of Directors

Todd Hutchison

Vice President of FP&A and Risk Adjustment Administration

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Christine Harder

Senior Vice President, Provider Network Management

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Marc Vanderburg

Vice President of Sales

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Michael Flasch

Vice President, Corporate Initiatives

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Charles Bloom Do Facoep

Chief Medical Officer

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