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Herc Figueiredo

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Herc Figueiredo

Call Center Manager | Altice USA

Pennsylvania, Philadelphia, United States

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Herc Figueiredo

Summary

Herc Figueiredo is a seasoned executive leader with over 15 years of experience in customer experience and operations management, specializing in global multi-site operations and strategic planning. He has a proven track record of driving significant improvements in customer care and sales operations, leveraging his expertise in budget forecasting and performance management. Herc is recognized for fostering a culture of collaboration and innovation, which has led to measurable outcomes in various organizations. His leadership style emphasizes building meaningful connections with stakeholders and embracing diversity within teams. With a solid foundation in international business and a strong analytical acumen, he is adept at navigating complex operational challenges and delivering impactful solutions. His passion for customer-centric leadership has consistently resulted in enhanced customer satisfaction and loyalty. Herc's commitment to professional growth and community engagement further distinguishes him as a leader in his field.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Startup Experience

Herc Figueiredo

Work Experience

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VP Retention Operations at

Altice USA

April 2023 - Present

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Herc Figueiredo

Education

Johnson and Wales University, Bachelor of Science (B.S.), International Business, Concentration B2B Selling, 3.5 GPA

Bryant University, Business Administration and Management, General

Jack Welch Management Institute, Master of Business Administration - MBA

January 2017 - January 2019

Frequently Asked Questions about Herc Figueiredo

What is Herc Figueiredo email address?

Herc Figueiredo's primary email address is ***************@alticeusa.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Herc Figueiredo work for?

Herc Figueiredo is a Call Center Manager at Altice USA.

Where Herc Figueiredo graduated from?

Herc Figueiredo holds a degree in null from Johnson and Wales University.

How can I directly contact Herc Figueiredo?

To contact Herc Figueiredo directly, you can use the email address ***************@alticeusa.com. Complete contact information is available upon registration with Muraena.

Who is Herc Figueiredo?

Herc Figueiredo is a seasoned executive leader with over 15 years of experience in customer experience and operations management, specializing in global multi-site operations and strategic planning. He has a proven track record of driving significant improvements in customer care and sales operations, leveraging his expertise in budget forecasting and performance management. Herc is recognized for fostering a culture of collaboration and innovation, which has led to measurable outcomes in various organizations. His leadership style emphasizes building meaningful connections with stakeholders and embracing diversity within teams. With a solid foundation in international business and a strong analytical acumen, he is adept at navigating complex operational challenges and delivering impactful solutions. His passion for customer-centric leadership has consistently resulted in enhanced customer satisfaction and loyalty. Herc's commitment to professional growth and community engagement further distinguishes him as a leader in his field.

Herc`s contact details

mail

***************@alticeusa.com

***************@strayer.edu

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