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Jaclyn Herr

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Jaclyn Herr

Vice President Operations | Big Brothers Big Sisters of America

Missouri, United States

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Jaclyn Herr

Summary

Jaclyn Herr is an accomplished operations leader with a strong background in customer experience management across various industries including healthcare IT, FinTech, and e-commerce. She is currently the Vice President of Operations at TeeTurtle, where she leverages her expertise in business process improvement and data analysis to enhance operational efficiency. Jaclyn's passion for building and refining processes is evident in her extensive experience in roles that require cross-functional team leadership and effective communication. Known for her dedication to customer satisfaction, she has successfully implemented strategies that significantly improve customer retention and experience. Jaclyn is also a Phi Beta Kappa member and a Rhodes Scholarship District 12 Finalist, showcasing her academic excellence. With a keen interest in data analytics, she completed a program at General Assembly, further solidifying her technical skill set. Outside of her professional life, she volunteers as a Big Sister with Big Brothers Big Sisters of America, reflecting her commitment to community service.

General

Generalist

Technical Background

Leadership Experience

Moderate Tenure

Professional interests

Leadership Development

Emerging Technologies

Sustainability

Organisational experience

Corporate Experience

Non-Profit Experience

Jaclyn Herr

Work Experience

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Vice President Operations at

TeeTurtle

February 2024 - Present

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Big Sister at

Big Brothers Big Sisters of America

January 2021 - Present

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Chief of Staff to the COO at

TeeTurtle

October 2023 - February 2024

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Sr. Program Manager CX & Operations at

TeeTurtle

August 2023 - November 2023

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Senior Operations Manager: Business Intelligence and Customer Experience at

TeeTurtle

July 2022 - August 2023

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Senior Customer Experience and Operations Manager at

TeeTurtle

February 2022 - July 2022

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Senior Manager Customer Experience at

TeeTurtle

December 2020 - February 2022

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Senior Manager Customer Support Operations at

Kyruus Health

October 2020 - November 2020

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Manager, Customer Success at

Hatch

August 2019 - August 2020

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Senior Manager Customer Support at

Kyruus Health

February 2019 - July 2019

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Manager, Customer Support at

Kyruus Health

December 2017 - January 2019

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Customer Support Specialist at

Kyruus Health

August 2016 - November 2017

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Customer Support Analyst at

Kyruus Health

March 2016 - August 2016

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Human Resources Coordinator at

Kyruus Health

February 2015 - February 2016

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Administrative Assistant at

Kyruus Health

June 2014 - February 2015

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Jaclyn Herr

Education

General assembly, Data Analytics Remote (Online) | 40 Hours

January 2022 - January 2022

Boston University, Graduate Studies - No Degree Earned

January 2013 - January 2014

University of Missouri, Bachelor Of Arts (Ba)

January 2009 - January 2013

University of Missouri, Bachelor Of Arts (Ba)

January 2008 - January 2013

General assembly, Data Analytics

Frequently Asked Questions about Jaclyn Herr

What is Jaclyn Herr email address?

Jaclyn Herr's primary email address is ******@bbbs.org. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jaclyn Herr work for?

Jaclyn Herr is a Vice President Operations at Big Brothers Big Sisters of America, a company specializing in Individual & Family Services.

Where Jaclyn Herr graduated from?

Jaclyn Herr holds a degree in Data Analytics from General assembly.

How can I directly contact Jaclyn Herr?

To contact Jaclyn Herr directly, you can use the email address ******@bbbs.org. Complete contact information is available upon registration with Muraena.

Who is Jaclyn Herr?

Jaclyn Herr is an accomplished operations leader with a strong background in customer experience management across various industries including healthcare IT, FinTech, and e-commerce. She is currently the Vice President of Operations at TeeTurtle, where she leverages her expertise in business process improvement and data analysis to enhance operational efficiency. Jaclyn's passion for building and refining processes is evident in her extensive experience in roles that require cross-functional team leadership and effective communication. Known for her dedication to customer satisfaction, she has successfully implemented strategies that significantly improve customer retention and experience. Jaclyn is also a Phi Beta Kappa member and a Rhodes Scholarship District 12 Finalist, showcasing her academic excellence. With a keen interest in data analytics, she completed a program at General Assembly, further solidifying her technical skill set. Outside of her professional life, she volunteers as a Big Sister with Big Brothers Big Sisters of America, reflecting her commitment to community service.

Jaclyn`s contact details

mail

******@bbbs.org

***********@teeturtle.com

*****@kyruus.com

Colleagues

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Nick Bayer

Board Member

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Richard Dorough

Chief Information Security Officer

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Monica Martinez

Chief Development Officer/Realtor

Katie Kinnaird

Executive Director

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Ashok Subramanian

Board Member

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Dennis Jokela

Reserve Officer

Kimone Smith

VP Community Development Intern

Hector Cortez

Chief Diversity Officer

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