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Jacob Banker

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Jacob Banker

Vice President, Customer Service and Retention | Matic

United States

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Jacob Banker

Summary

Jacob Banker is an accomplished Operations and Customer Service Leader with extensive experience in various sectors including religious organizations and insurance. He currently serves as the Vice President of Customer Service and Retention at Matic, where he leverages his strong analytical and leadership skills to enhance customer experiences and drive retention strategies. With a background in pastoral ministries, Jacob combines his passion for service with a strategic approach to management. His previous roles have included senior leadership positions in organizations such as Ohiohealth and Sedgwick, showcasing his versatility and expertise in operations management. Known for his tenacious work ethic and ability to exceed targets, Jacob has a proven track record of building high-performing teams and fostering strong relationships. He is deeply committed to cultural diversity and community engagement, reflecting his values in both his professional and personal life.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Non-Profit Experience

Jacob Banker

Work Experience

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Vice President, Customer Service and Retention at

Matic

January 2024 - Present

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Senior Director of Service and Retention at

Matic

January 2023 - January 2024

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Director, Patient Service Center at

OhioHealth

July 2019 - January 2023

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Senior Director, Payroll Operations at

OneDigital

February 2017 - July 2019

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Senior Director, Business Process Improvement at

OneDigital

November 2018 - July 2019

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Vice President, National Contact Center at

SEDGWICK FRANCE

September 2015 - January 2017

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Vice President at

York Risk

May 2006 - August 2015

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Associate Pastor at

Crossroads Community Church

July 2000 - April 2006

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Jacob Banker

Education

NORTHWEST UNIVERSITY, Bachelor's Degree

January 1996 - January 2000

Frequently Asked Questions about Jacob Banker

What is Jacob Banker email address?

Jacob Banker's primary email address is *******@matic.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jacob Banker work for?

Jacob Banker is a Vice President, Customer Service and Retention at Matic, a company specializing in Insurance agents, brokers, & service.

Where Jacob Banker graduated from?

Jacob Banker holds a degree in Pastoral Ministries from NORTHWEST UNIVERSITY.

How can I directly contact Jacob Banker?

To contact Jacob Banker directly, you can use the email address *******@matic.com. Complete contact information is available upon registration with Muraena.

Who is Jacob Banker?

Jacob Banker is an accomplished Operations and Customer Service Leader with extensive experience in various sectors including religious organizations and insurance. He currently serves as the Vice President of Customer Service and Retention at Matic, where he leverages his strong analytical and leadership skills to enhance customer experiences and drive retention strategies. With a background in pastoral ministries, Jacob combines his passion for service with a strategic approach to management. His previous roles have included senior leadership positions in organizations such as Ohiohealth and Sedgwick, showcasing his versatility and expertise in operations management. Known for his tenacious work ethic and ability to exceed targets, Jacob has a proven track record of building high-performing teams and fostering strong relationships. He is deeply committed to cultural diversity and community engagement, reflecting his values in both his professional and personal life.

Jacob`s contact details

mail

*******@matic.com

************@ohiohealth.com

Colleagues

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Sue Foster

Co-Founder

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Andrew Hellard

Vice President Of Product Management

Benjamin Madick

Co-Founder & CEO

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Stuart Rhodes

Chief Financial Officer

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Lee Maliniak

Chief Product Officer

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Sarah Worthington Berg

Vice President of Marketing

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Crea Scalzo

Vice President, People Operations

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Lori Mininger

Vice President Legal & Compliance

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Jeffrey Snyder

President - Insurance

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Amy Nauiokas

Board Member

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