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Jason Lynch

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Jason Lynch

Vice President Contact Center Operations | MGM Resorts International

United States

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Jason Lynch

Summary

Jason Lynch is an accomplished Vice President of Contact Center Operations at MGM Resorts International, where he leads a team of over 400 employees in delivering exceptional customer service across various properties in Las Vegas. With more than 28 years of experience in call center operations, he has a proven ability to enhance operational efficiency and drive revenue growth, achieving significant reductions in call abandonment rates and increases in employee engagement. Jason is a strong advocate for Lean/Six Sigma methodologies, leveraging them to optimize processes and improve customer satisfaction. He has held leadership roles across multiple industries, including airlines and consulting, showcasing his adaptability and broad expertise. His strategic vision and commitment to excellence have consistently resulted in substantial financial gains and improved service metrics. Outside of work, Jason's passion for mentoring and training the next generation of leaders is evident in his dedication to employee development and team building.

General

Specialist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Emerging Technologies

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Startup Experience

Jason Lynch

Work Experience

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Vice President Contact Center Operations at

MGM Resorts International

February 2017 - Present

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Principal at

Jason Lynch Consulting

July 2016 - February 2017

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Director Call Center Sales / Site Director at

Sunrun

August 2014 - July 2016

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Operations and Sales Contact Center Director at

USAA

February 2006 - July 2014

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Contact Center Sales Manager at

USAA

March 2004 - February 2006

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Contact Center Business Operations Analyst at

USAA

April 2002 - March 2004

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Contact Center Sales and Operations Manager / Site Manager at

Move, Inc

July 2000 - December 2001

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Various Leadership Positions at

Alaska Airlines

March 1991 - April 2000

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Customer Service Agent at

US Airways (now American Airlines)

June 1989 - February 1991

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Jason Lynch

Education

Northcentral University, No

January 2008 - January 2011

Foothill College, No

January 1989 - January 1991

Menlo Atherton, Hs

January 1985 - January 1989

Frequently Asked Questions about Jason Lynch

What is Jason Lynch email address?

Jason Lynch's primary email address is ******@mgmresorts.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jason Lynch work for?

Jason Lynch is a Vice President Contact Center Operations at MGM Resorts International, a company specializing in Hotels & motels.

Where Jason Lynch graduated from?

Jason Lynch holds a degree in Business from Northcentral University.

How can I directly contact Jason Lynch?

To contact Jason Lynch directly, you can use the email address ******@mgmresorts.com. Complete contact information is available upon registration with Muraena.

Who is Jason Lynch?

Jason Lynch is an accomplished Vice President of Contact Center Operations at MGM Resorts International, where he leads a team of over 400 employees in delivering exceptional customer service across various properties in Las Vegas. With more than 28 years of experience in call center operations, he has a proven ability to enhance operational efficiency and drive revenue growth, achieving significant reductions in call abandonment rates and increases in employee engagement. Jason is a strong advocate for Lean/Six Sigma methodologies, leveraging them to optimize processes and improve customer satisfaction. He has held leadership roles across multiple industries, including airlines and consulting, showcasing his adaptability and broad expertise. His strategic vision and commitment to excellence have consistently resulted in substantial financial gains and improved service metrics. Outside of work, Jason's passion for mentoring and training the next generation of leaders is evident in his dedication to employee development and team building.

Jason`s contact details

mail

******@mgmresorts.com

**********@mac.com

***********@usaa.com

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