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Jason Lynch
Jason Lynch
Vice President Contact Center Operations | MGM Resorts International
United States
Jason Lynch
Summary
Jason Lynch is an accomplished Vice President of Contact Center Operations at MGM Resorts International, where he leads a team of over 400 employees in delivering exceptional customer service across various properties in Las Vegas. With more than 28 years of experience in call center operations, he has a proven ability to enhance operational efficiency and drive revenue growth, achieving significant reductions in call abandonment rates and increases in employee engagement. Jason is a strong advocate for Lean/Six Sigma methodologies, leveraging them to optimize processes and improve customer satisfaction. He has held leadership roles across multiple industries, including airlines and consulting, showcasing his adaptability and broad expertise. His strategic vision and commitment to excellence have consistently resulted in substantial financial gains and improved service metrics. Outside of work, Jason's passion for mentoring and training the next generation of leaders is evident in his dedication to employee development and team building.
Jason Lynch
Work Experience
Vice President Contact Center Operations at
MGM Resorts International
February 2017 - Present
Principal at
Jason Lynch Consulting
July 2016 - February 2017
Director Call Center Sales / Site Director at
Sunrun
August 2014 - July 2016
Operations and Sales Contact Center Director at
USAA
February 2006 - July 2014
Contact Center Sales Manager at
USAA
March 2004 - February 2006
Contact Center Business Operations Analyst at
USAA
April 2002 - March 2004
Contact Center Sales and Operations Manager / Site Manager at
Move, Inc
July 2000 - December 2001
Various Leadership Positions at
Alaska Airlines
March 1991 - April 2000
Customer Service Agent at
US Airways (now American Airlines)
June 1989 - February 1991
Jason Lynch
Education
January 2008 - January 2011
Foothill College, No
January 1989 - January 1991
Menlo Atherton, Hs
January 1985 - January 1989
Frequently Asked Questions about Jason Lynch
What is Jason Lynch email address?
Jason Lynch's primary email address is ******@mgmresorts.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jason Lynch work for?
Jason Lynch is a Vice President Contact Center Operations at MGM Resorts International, a company specializing in Hotels & motels.
Where Jason Lynch graduated from?
Jason Lynch holds a degree in Business from Northcentral University.
How can I directly contact Jason Lynch?
To contact Jason Lynch directly, you can use the email address ******@mgmresorts.com. Complete contact information is available upon registration with Muraena.
Who is Jason Lynch?
Jason Lynch is an accomplished Vice President of Contact Center Operations at MGM Resorts International, where he leads a team of over 400 employees in delivering exceptional customer service across various properties in Las Vegas. With more than 28 years of experience in call center operations, he has a proven ability to enhance operational efficiency and drive revenue growth, achieving significant reductions in call abandonment rates and increases in employee engagement. Jason is a strong advocate for Lean/Six Sigma methodologies, leveraging them to optimize processes and improve customer satisfaction. He has held leadership roles across multiple industries, including airlines and consulting, showcasing his adaptability and broad expertise. His strategic vision and commitment to excellence have consistently resulted in substantial financial gains and improved service metrics. Outside of work, Jason's passion for mentoring and training the next generation of leaders is evident in his dedication to employee development and team building.
Jason`s contact details
******@mgmresorts.com
**********@mac.com
***********@usaa.com
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