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Jay Leader
Jay Leader
Business Systems Analyst | Rocket Software
Washington, Redmond, United States
Jay Leader
Summary
Jay Leader is a seasoned executive with extensive experience in customer engagement and IT leadership. Currently serving as the Chief Customer Officer at Rocket Software, he oversees all post-sale customer activities, ensuring a seamless experience for clients. With a strong background in IT and business management, Jay has held significant roles at various organizations, including Rapid7 and iRobot, where he transformed IT operations to align with strategic business goals. His expertise spans across technology consulting, cloud computing, and customer success management. Jay holds dual MBA degrees from Clark University, emphasizing his commitment to continuous learning and professional development. He is fluent in Spanish, which enhances his ability to engage with diverse teams and clients. Outside of work, Jay is passionate about leveraging technology to drive innovation and improve customer satisfaction.
Jay Leader
Work Experience
Business Systems Analyst at
Data General
June 1984 - April 1986
Senior Business Systems Analyst at
Data General
April 1986 - April 1988
Manager of Business Systems, Corporate Accounting & Reporting at
Data General
May 1988 - December 1990
Manager, Business Systems at
Groundwater Technology
January 1991 - April 1994
Manager, Networks and Telecommunications at
Groundwater Technology
April 1994 - March 1996
Managing Associate at
Coopers & Lybrand Consulting
April 1996 - October 1997
Principal at
Project Consulting Group -- Medway MA
October 1997 - April 1999
Director Application Development at
Nypro
April 1999 - February 2005
Chief Information Officer (CIO) at
Nypro
February 2005 - January 2008
SVP of IT & Chief Information Officer (CIO) at
iRobot
January 2008 - October 2012
VP of IT & Chief Information Officer (CIO) at
Rapid7
October 2012 - December 2013
Senior VP of IT & Chief Information Officer at
Rocket Software
May 2014 - January 2020
SVP Customer Success & Chief Information Officer at
Rocket Software
October 2017 - Present
Chief Customer Officer at
Rocket Software
January 2020 - Present
Jay Leader
Education
Clark University
January 1984 - January 1984
Clark University, MBA, Business Administration and Management, General
January 1984 - January 1984
Clark University, BA, Political Science & International Relations
January 1979 - January 1983
Clark University, MBA Business Administration and Management General
January 1984 - January 1984
Clark University, MBA Business Administration and Management General
January 1979 - January 1983
Frequently Asked Questions about Jay Leader
What is Jay Leader email address?
Jay Leader's primary email address is **********@rocketsoftware.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jay Leader work for?
Jay Leader is a Business Systems Analyst at Rocket Software.
Where Jay Leader graduated from?
Jay Leader holds a degree in null from Clark University.
How can I directly contact Jay Leader?
To contact Jay Leader directly, you can use the email address **********@rocketsoftware.com. Complete contact information is available upon registration with Muraena.
Who is Jay Leader?
Jay Leader is a seasoned executive with extensive experience in customer engagement and IT leadership. Currently serving as the Chief Customer Officer at Rocket Software, he oversees all post-sale customer activities, ensuring a seamless experience for clients. With a strong background in IT and business management, Jay has held significant roles at various organizations, including Rapid7 and iRobot, where he transformed IT operations to align with strategic business goals. His expertise spans across technology consulting, cloud computing, and customer success management. Jay holds dual MBA degrees from Clark University, emphasizing his commitment to continuous learning and professional development. He is fluent in Spanish, which enhances his ability to engage with diverse teams and clients. Outside of work, Jay is passionate about leveraging technology to drive innovation and improve customer satisfaction.
Jay`s contact details
**********@rocketsoftware.com
**********@nypro.com
*******@rs.com
*******@irobot.com
Colleagues
Staff Accountant
WW Senior Solution Architect
Chief People Officer
Software Engineer
Systems Engineer/Project Manager
Senior Software Engineer
Chairman
Vice President, Sales and Marketing
VP, Mobile and Security
Software Engineer