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Jay Leader

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Jay Leader

Business Systems Analyst | Rocket Software

Washington, Redmond, United States

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Jay Leader

Summary

Jay Leader is a seasoned executive with extensive experience in customer engagement and IT leadership. Currently serving as the Chief Customer Officer at Rocket Software, he oversees all post-sale customer activities, ensuring a seamless experience for clients. With a strong background in IT and business management, Jay has held significant roles at various organizations, including Rapid7 and iRobot, where he transformed IT operations to align with strategic business goals. His expertise spans across technology consulting, cloud computing, and customer success management. Jay holds dual MBA degrees from Clark University, emphasizing his commitment to continuous learning and professional development. He is fluent in Spanish, which enhances his ability to engage with diverse teams and clients. Outside of work, Jay is passionate about leveraging technology to drive innovation and improve customer satisfaction.

General

Generalist

Technical Background

Leadership Experience

Long-Term Tenure

Professional interests

Industry-specific interests

Emerging Technologies

Leadership Development

Innovation

Organisational experience

Corporate Experience

Consulting Experience

Jay Leader

Work Experience

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Business Systems Analyst at

Data General

June 1984 - April 1986

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Senior Business Systems Analyst at

Data General

April 1986 - April 1988

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Manager of Business Systems, Corporate Accounting & Reporting at

Data General

May 1988 - December 1990

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Manager, Business Systems at

Groundwater Technology

January 1991 - April 1994

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Manager, Networks and Telecommunications at

Groundwater Technology

April 1994 - March 1996

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Managing Associate at

Coopers & Lybrand Consulting

April 1996 - October 1997

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Principal at

Project Consulting Group -- Medway MA

October 1997 - April 1999

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Director Application Development at

Nypro

April 1999 - February 2005

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Chief Information Officer (CIO) at

Nypro

February 2005 - January 2008

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SVP of IT & Chief Information Officer (CIO) at

iRobot

January 2008 - October 2012

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VP of IT & Chief Information Officer (CIO) at

Rapid7

October 2012 - December 2013

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Senior VP of IT & Chief Information Officer at

Rocket Software

May 2014 - January 2020

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SVP Customer Success & Chief Information Officer at

Rocket Software

October 2017 - Present

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Chief Customer Officer at

Rocket Software

January 2020 - Present

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Jay Leader

Education

Clark University

January 1984 - January 1984

Clark University, MBA, Business Administration and Management, General

January 1984 - January 1984

Clark University, BA, Political Science & International Relations

January 1979 - January 1983

Clark University, MBA Business Administration and Management General

January 1984 - January 1984

Clark University, MBA Business Administration and Management General

January 1979 - January 1983

Frequently Asked Questions about Jay Leader

What is Jay Leader email address?

Jay Leader's primary email address is **********@rocketsoftware.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jay Leader work for?

Jay Leader is a Business Systems Analyst at Rocket Software.

Where Jay Leader graduated from?

Jay Leader holds a degree in null from Clark University.

How can I directly contact Jay Leader?

To contact Jay Leader directly, you can use the email address **********@rocketsoftware.com. Complete contact information is available upon registration with Muraena.

Who is Jay Leader?

Jay Leader is a seasoned executive with extensive experience in customer engagement and IT leadership. Currently serving as the Chief Customer Officer at Rocket Software, he oversees all post-sale customer activities, ensuring a seamless experience for clients. With a strong background in IT and business management, Jay has held significant roles at various organizations, including Rapid7 and iRobot, where he transformed IT operations to align with strategic business goals. His expertise spans across technology consulting, cloud computing, and customer success management. Jay holds dual MBA degrees from Clark University, emphasizing his commitment to continuous learning and professional development. He is fluent in Spanish, which enhances his ability to engage with diverse teams and clients. Outside of work, Jay is passionate about leveraging technology to drive innovation and improve customer satisfaction.

Jay`s contact details

mail

**********@rocketsoftware.com

**********@nypro.com

*******@rs.com

*******@irobot.com

Colleagues

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Stacey Fitzgerald

Staff Accountant

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Saghi Amirsoleymani

WW Senior Solution Architect

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Julie Law

Chief People Officer

Joe Devlin

Software Engineer

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Greg Wilson

Systems Engineer/Project Manager

David Hausknecht

Senior Software Engineer

Mike Beasley

Chairman

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Brent Harvey

Vice President, Sales and Marketing

Felix Tsatskis

VP, Mobile and Security

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Rashmi Agrawal

Software Engineer

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