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Jeff Herzfeld

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Jeff Herzfeld

Vice President, Global Guest Relations | The Ritz-Carlton Yacht Collection

Parkland, Florida, United States

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Jeff Herzfeld

Summary

Jeff Herzfeld is a seasoned leader in the cruise industry with over 20 years of experience, currently serving as Vice President of Global Guest Relations at The Ritz-Carlton Yacht Collection. His career is marked by a commitment to building high-performing sales teams and enhancing customer experiences. Jeff's approach to leadership emphasizes empowerment and recognition, fostering a culture where every team member contributes to shared goals. He has a proven track record in business transformation and organizational leadership, which has allowed him to create customer-focused environments that drive revenue. Jeff's expertise spans various areas including analytics, customer relationship management, and sales strategies, making him a versatile asset in the travel industry. His educational background in Political Science and Organizational Leadership complements his practical experience, equipping him with a unique perspective on team dynamics and guest relations. Outside of work, he is passionate about mentoring emerging leaders in the hospitality sector.

General

Specialist

Leadership Experience

Long-Term Tenure

Professional interests

Leadership Development

Sustainability

Innovation

Organisational experience

Corporate Experience

Jeff Herzfeld

Work Experience

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Vice President, Global Guest Relations at

The Ritz-Carlton Yacht Collection

March 2023 - Present

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Director, Sailor Services at

Virgin Voyages

April 2018 - March 2023

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Vice President, Guest Relations at

MSC Cruises

May 2011 - April 2018

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Director, Consumer Sales at

MSC Cruises

May 2011 - July 2017

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Consumer Outreach at

Royal Caribbean Group

November 2008 - May 2011

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Business Development Manager at

ADP

March 2008 - November 2008

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Consumer Research at

Carnival Cruise Line

February 2004 - March 2008

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Jeff Herzfeld

Education

University of South Florida, Bachelor's Degree

Nova Southeastern University, Master Of Business Administration - Mba

NOrth Miami Beach Senior High School, High School Diploma

Frequently Asked Questions about Jeff Herzfeld

What is Jeff Herzfeld email address?

Jeff Herzfeld's primary email address is *************@virginvoyages.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jeff Herzfeld work for?

Jeff Herzfeld is a Vice President, Global Guest Relations at The Ritz-Carlton Yacht Collection, a company specializing in Travel Arrangement & Reservation Services.

Where Jeff Herzfeld graduated from?

Jeff Herzfeld holds a degree in Political Science And Leadership from University of South Florida.

How can I directly contact Jeff Herzfeld?

To contact Jeff Herzfeld directly, you can use the email address *************@virginvoyages.com. Complete contact information is available upon registration with Muraena.

Who is Jeff Herzfeld?

Jeff Herzfeld is a seasoned leader in the cruise industry with over 20 years of experience, currently serving as Vice President of Global Guest Relations at The Ritz-Carlton Yacht Collection. His career is marked by a commitment to building high-performing sales teams and enhancing customer experiences. Jeff's approach to leadership emphasizes empowerment and recognition, fostering a culture where every team member contributes to shared goals. He has a proven track record in business transformation and organizational leadership, which has allowed him to create customer-focused environments that drive revenue. Jeff's expertise spans various areas including analytics, customer relationship management, and sales strategies, making him a versatile asset in the travel industry. His educational background in Political Science and Organizational Leadership complements his practical experience, equipping him with a unique perspective on team dynamics and guest relations. Outside of work, he is passionate about mentoring emerging leaders in the hospitality sector.

Jeff`s contact details

mail

*************@virginvoyages.com

*************@ritzcarltonyachtcollection.com

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