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Jeff Koken

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Jeff Koken

Vice President, Product Support | Vasion

Salt Lake City, Utah, United States

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Jeff Koken

Summary

Jeff Koken is a seasoned Customer Success and Technical Services Executive with over 25 years of experience in the SaaS and software industries. He has a proven track record of building and leading customer-facing technical organizations, with a strong emphasis on enhancing the client experience and achieving high customer satisfaction metrics. Throughout his career, Jeff has held various leadership roles, including Vice President of Product Support at Vasion and Vice President of Customer Success at Experlogix, where he significantly improved customer retention and growth. His strategic vision and ability to foster cross-functional collaboration have been pivotal in driving organizational success. An advocate for continuous improvement, Jeff is dedicated to mentoring his teams and developing talent within the industry. His passion for customer advocacy is complemented by his expertise in analytics and business strategy, making him a key asset in any organization.

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Technical Background

Leadership Experience

Long-Term Tenure

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Leadership Development

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Jeff Koken

Work Experience

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Vice President, Product Support at

Vasion

March 2024 - Present

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Sr. Director, Product Support at

Vasion

March 2023 - March 2024

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Sabbatical at

Sabbatical

October 2021 - February 2023

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Vice President, Customer Success at

Experlogix

May 2020 - October 2021

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Sr. Director, Customer Success at

Experlogix

May 2020 - December 2020

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Sr. Director - Head of Global Support at

NetDocuments

October 2016 - February 2020

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Director, Technical Support at

NICE

September 2014 - October 2016

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Customer Success Manager at

NICE

April 2014 - September 2014

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Manager, Enterprise Customer Success at

Adobe

November 2008 - March 2014

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Contact Center Manager at

Healthservices Nw

June 2006 - October 2008

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Director of Operations at

Telecommunications Management Services

February 2005 - June 2006

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Jeff Koken

Education

Frequently Asked Questions about Jeff Koken

What is Jeff Koken email address?

Jeff Koken's primary email address is **********@incontact.com. To view the full verified email and additional contact details, sign up for free with Muraena.

What company does Jeff Koken work for?

Jeff Koken is a Vice President, Product Support at Vasion, a company specializing in Prepackaged software.

Where Jeff Koken graduated from?

Jeff Koken holds a degree in Business Administration And Management, General from Bellevue College.

How can I directly contact Jeff Koken?

To contact Jeff Koken directly, you can use the email address **********@incontact.com. Complete contact information is available upon registration with Muraena.

Who is Jeff Koken?

Jeff Koken is a seasoned Customer Success and Technical Services Executive with over 25 years of experience in the SaaS and software industries. He has a proven track record of building and leading customer-facing technical organizations, with a strong emphasis on enhancing the client experience and achieving high customer satisfaction metrics. Throughout his career, Jeff has held various leadership roles, including Vice President of Product Support at Vasion and Vice President of Customer Success at Experlogix, where he significantly improved customer retention and growth. His strategic vision and ability to foster cross-functional collaboration have been pivotal in driving organizational success. An advocate for continuous improvement, Jeff is dedicated to mentoring his teams and developing talent within the industry. His passion for customer advocacy is complemented by his expertise in analytics and business strategy, making him a key asset in any organization.

Jeff`s contact details

mail

**********@incontact.com

**********@vasion.com

Colleagues

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Oliver Benedict

Vice President of Sales

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Scott Sinclair

VP Systems Engineering

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Kent Besaw

Vice President, Customer Success

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Jd Carter

Chief Strategy Officer (CSO)

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Shane Callahan

Chief Financial Officer

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Tyson Lawrence

Vice President of Product

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