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Jeff Koken
Jeff Koken
Vice President, Product Support | Vasion
Salt Lake City, Utah, United States
Jeff Koken
Summary
Jeff Koken is a seasoned Customer Success and Technical Services Executive with over 25 years of experience in the SaaS and software industries. He has a proven track record of building and leading customer-facing technical organizations, with a strong emphasis on enhancing the client experience and achieving high customer satisfaction metrics. Throughout his career, Jeff has held various leadership roles, including Vice President of Product Support at Vasion and Vice President of Customer Success at Experlogix, where he significantly improved customer retention and growth. His strategic vision and ability to foster cross-functional collaboration have been pivotal in driving organizational success. An advocate for continuous improvement, Jeff is dedicated to mentoring his teams and developing talent within the industry. His passion for customer advocacy is complemented by his expertise in analytics and business strategy, making him a key asset in any organization.
Jeff Koken
Work Experience
Vice President, Product Support at
Vasion
March 2024 - Present
Sr. Director, Product Support at
Vasion
March 2023 - March 2024
Sabbatical at
Sabbatical
October 2021 - February 2023
Vice President, Customer Success at
Experlogix
May 2020 - October 2021
Sr. Director, Customer Success at
Experlogix
May 2020 - December 2020
Sr. Director - Head of Global Support at
NetDocuments
October 2016 - February 2020
Director, Technical Support at
NICE
September 2014 - October 2016
Customer Success Manager at
NICE
April 2014 - September 2014
Manager, Enterprise Customer Success at
Adobe
November 2008 - March 2014
Contact Center Manager at
Healthservices Nw
June 2006 - October 2008
Director of Operations at
Telecommunications Management Services
February 2005 - June 2006
Jeff Koken
Education
Frequently Asked Questions about Jeff Koken
What is Jeff Koken email address?
Jeff Koken's primary email address is **********@incontact.com. To view the full verified email and additional contact details, sign up for free with Muraena.
What company does Jeff Koken work for?
Jeff Koken is a Vice President, Product Support at Vasion, a company specializing in Prepackaged software.
Where Jeff Koken graduated from?
Jeff Koken holds a degree in Business Administration And Management, General from Bellevue College.
How can I directly contact Jeff Koken?
To contact Jeff Koken directly, you can use the email address **********@incontact.com. Complete contact information is available upon registration with Muraena.
Who is Jeff Koken?
Jeff Koken is a seasoned Customer Success and Technical Services Executive with over 25 years of experience in the SaaS and software industries. He has a proven track record of building and leading customer-facing technical organizations, with a strong emphasis on enhancing the client experience and achieving high customer satisfaction metrics. Throughout his career, Jeff has held various leadership roles, including Vice President of Product Support at Vasion and Vice President of Customer Success at Experlogix, where he significantly improved customer retention and growth. His strategic vision and ability to foster cross-functional collaboration have been pivotal in driving organizational success. An advocate for continuous improvement, Jeff is dedicated to mentoring his teams and developing talent within the industry. His passion for customer advocacy is complemented by his expertise in analytics and business strategy, making him a key asset in any organization.
Jeff`s contact details
**********@incontact.com
**********@vasion.com
Colleagues
Vice President of Sales
CEO
VP Systems Engineering
Vice President, Customer Success
Chief Strategy Officer (CSO)
Chief Financial Officer
Vice President of Product